Compare Birdeye and Chatmeter 
At a Glance
Market Segments
Small-Business (55.4% of reviews)
Mid-Market (41.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,143)4.7 out of 5
Market Segments
Small-Business (55.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeChatmeter
Star Rating
(323)4.5 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChatmeterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chatmeter excels in its Reputation Management feature, scoring 9.4, which reviewers say provides comprehensive tools for monitoring and responding to customer feedback effectively. In contrast, Birdeye's score of 9.3 indicates it also performs well, but some users mention that it lacks the same depth in analytics.
- Reviewers mention that Birdeye's Customer Feedback functionality is highly rated at 9.2, with users appreciating its ability to gather insights from various sources. Chatmeter, while still strong at 8.9, is noted by users as having fewer integration options for feedback collection.
- G2 users highlight that Chatmeter's Social Analytics features, particularly in Competitor Analysis and Follower Analysis, score 8.7, which users say helps them understand their market position better. Birdeye, however, has not provided specific scores for these features, leading some users to feel it may not be as robust in this area.
- Users on G2 report that Birdeye's Live Chat functionality is rated at 9.0, with reviewers mentioning its seamless integration and user-friendly interface. Chatmeter's score of 9.0 is comparable, but some users feel that Birdeye offers more customization options for chat interactions.
- Reviewers mention that Chatmeter's Text Messaging capabilities, particularly Two-Way Text Messaging, score 9.1, which users say enhances customer engagement. Birdeye's similar feature is also well-rated, but users report that Chatmeter's interface is more intuitive.
- Users say that Birdeye shines in its Reporting and Dashboards with a score of 9.2, which reviewers appreciate for its customizability and ease of use. Chatmeter, while scoring 8.8, is noted by users as having less flexibility in report generation, which can be a drawback for data-driven decision-making.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableChatmeter
No pricing availableFree Trial
Birdeye
Free Trial is available
Chatmeter
No trial information availableRatings
Meets Requirements
9.3
2,657
8.9
255
Ease of Use
9.3
2,706
9.0
257
Ease of Setup
9.1
1,834
8.7
140
Ease of Admin
9.3
1,653
8.8
156
Quality of Support
9.4
2,561
9.2
250
Has the product been a good partner in doing business?
9.5
1,658
9.1
156
Product Direction (% positive)
9.4
2,619
9.0
242
Features by Category
Social Analytics
Not enough data
8.7(won by default)
62
Not enough data
8.7(won by default)
46
Not enough data
8.6(won by default)
54
Not enough data
Feature Not Available
Not enough data
8.5(won by default)
44
Not enough data
7.9(won by default)
13
Not enough data
8.8(won by default)
17
Reports & Dashboards
Not enough data
8.4(won by default)
58
Not enough data
8.6(won by default)
59
Not enough data
8.7(won by default)
57
Not enough data
8.5(won by default)
8
Messenger
8.8
347
|
Verified
Not enough data
8.6
346
|
Verified
Not enough data
8.8
350
|
Verified
Not enough data
8.8
347
|
Verified
Not enough data
Channels
8.9
364
|
Verified
Not enough data
9.0
355
|
Verified
Not enough data
9.0
365
|
Verified
Not enough data
8.1
289
|
Verified
Not enough data
8.4
280
|
Verified
Not enough data
Customers
8.9
354
|
Verified
Not enough data
8.7
344
Not enough data
9.0
353
|
Verified
Not enough data
8.7
338
|
Verified
Not enough data
8.6
320
Not enough data
Business Tools
Not enough data
8.5
34
Not enough data
7.7
20
Not enough data
Feature Not Available
Not enough data
8.7
33
Not enough data
8.6
32
Customer Tools
Not enough data
9.0
47
Not enough data
8.7
41
Not enough data
8.4
20
Not enough data
8.5
27
Text Messaging
9.0
223
Not enough data
9.0
221
Not enough data
8.8
201
Not enough data
9.1
233
Not enough data
Feature Not Available
Not enough data
8.8
200
Not enough data
8.9
209
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
218
Not enough data
9.1
216
Not enough data
8.6
162
Not enough data
8.4
164
Not enough data
8.3
147
Not enough data
8.7
161
Not enough data
Listing Management
8.8
342
|
Verified
8.6
81
|
Verified
8.8
317
|
Verified
8.6
85
|
Verified
8.4
274
8.6
100
|
Verified
8.7
339
|
Verified
8.7
97
|
Verified
Performance
8.9
387
|
Verified
8.3
103
|
Verified
9.0
387
|
Verified
8.7
109
|
Verified
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local Search Optimization
8.6
139
8.7
51
|
Verified
9.1
291
|
Verified
9.3
51
|
Verified
9.2
306
|
Verified
9.2
54
9.4
311
|
Verified
9.4
57
|
Verified
8.9
281
8.5
38
|
Verified
9.1
312
|
Verified
8.9
56
|
Verified
Content & Collaboration
8.6
276
8.8
41
8.3
273
8.5
37
8.6
282
8.4
27
8.4
268
8.6
27
8.7
277
9.0
42
8.4
273
7.6
14
Social Management
8.8
308
8.6
61
8.9
306
8.5
51
8.5
300
8.5
44
8.8
302
8.7
57
7.9
286
Feature Not Available
8.4
281
8.2
10
8.5
235
Not enough data
Analytics
8.7
414
Not enough data
8.9
409
Not enough data
8.7
391
Not enough data
8.0
341
Not enough data
Customization
8.5
350
Not enough data
8.2
335
Not enough data
8.6
359
Not enough data
8.4
341
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
409
Not enough data
8.6
401
Not enough data
9.0
484
Not enough data
Feedback Analysis
8.7
412
Not enough data
8.8
415
Not enough data
8.7
408
Not enough data
Feedback Sources
9.5
547
Not enough data
9.1
467
Not enough data
Feature Not Available
Not enough data
9.0
438
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational Platform
8.8
330
Not enough data
Feature Not Available
Not enough data
8.8
285
Not enough data
8.9
256
Not enough data
Support Automation
8.7
279
Not enough data
8.7
285
Not enough data
8.8
278
Not enough data
8.8
243
Not enough data
Generative AI
8.4
181
Not enough data
8.4
178
Not enough data
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
299
|
Verified
Not enough data
9.0
324
|
Verified
Not enough data
8.7
213
Not enough data
9.1
298
|
Verified
Not enough data
8.5
192
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
294
|
Verified
Not enough data
8.7
213
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Consumer Intelligence
9.2
1428
|
Verified
8.9
172
|
Verified
8.7
1043
|
Verified
8.3
169
|
Verified
8.8
1230
|
Verified
8.4
181
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1214
|
Verified
8.1
151
|
Verified
9.2
1467
|
Verified
8.8
195
|
Verified
Media Monitoring
8.8
1256
|
Verified
8.3
146
|
Verified
8.8
1073
|
Verified
8.0
135
|
Verified
8.5
914
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.6
128
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Chatmeter are categorized as Local Listing Management, Local SEO, Online Reputation Management, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Chatbots, Social Media Suites, and Live Chat
Chatmeter is categorized as Store Locator and Social Media Analytics
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.7%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Real Estate
19.9%
Restaurants
17.6%
Retail
6.1%
Food & Beverages
6.1%
Marketing and Advertising
5.4%
Other
44.9%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Chatmeter
Most Helpful Favorable Review
Sally J.
Verified User in Health, Wellness and Fitness
Chatmeter has the best support I could ask for. All success managers and troubleshooters I have worked with are all based in the US and respond within a business day, often within hours. Communication is top-notch so I always know what is going on with my...
Most Helpful Critical Review
Verified User in Real Estate
There is nothing I dislike, I just do not have much time to use most of it.
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Sally J.
Verified User in Health, Wellness and Fitness
Chatmeter has the best support I could ask for. All success managers and troubleshooters I have worked with are all based in the US and respond within a business day, often within hours. Communication is top-notch so I always know what is going on with my...
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Real Estate
There is nothing I dislike, I just do not have much time to use most of it.
Alternatives
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What types of companies/industries does Chatmeter serve?
2 comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
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