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Compare Balto and Gryphon ONE 
Featured Products
At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Enterprise (78.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Balto
Star Rating
(568)4.8 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoGryphon ONE
Star Rating
(442)4.2 out of 5
Market Segments
Enterprise (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 4 pricing plansBalto vs Gryphon ONE
When assessing the two solutions, reviewers found Balto easier to use, set up, and administer. Reviewers also preferred doing business with Balto overall.
- Reviewers felt that Balto meets the needs of their business better than Gryphon ONE.
- When comparing quality of ongoing product support, reviewers felt that Balto is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Balto over Gryphon ONE.
Pricing
Entry-Level Pricing
Balto
No pricing availableGryphon ONE
Gryphon ONE Advanced Edition
Contact Us
Per Year
Provides a comprehensive, automated platform for proactive contact compliance, streamlining adherence to TCPA, state, and business-specific regulations.
- All Foundation Features
- Web Service API
- Salesforce Integration
Free Trial
Balto
No trial information availableGryphon ONE
No trial information availableRatings
Meets Requirements
9.5
409
8.7
332
Ease of Use
9.6
412
8.5
347
Ease of Setup
9.6
221
8.5
122
Ease of Admin
9.5
119
8.3
125
Quality of Support
9.6
397
8.8
311
Has the product been a good partner in doing business?
9.8
121
8.9
120
Product Direction (% positive)
9.8
375
6.5
342
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Organization
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
9.3
200
Not enough data
9.4
217
Not enough data
Generative AI
9.4
134
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
165
Not enough data
9.5
162
Not enough data
9.5
159
Not enough data
Engagement
9.6
167
Not enough data
9.6
163
Not enough data
9.5
165
Not enough data
Performance
9.5
163
Not enough data
9.7
165
Not enough data
Generative AI
9.4
128
Feature Not Available
9.4
128
Not enough data
Compliance
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
6.4
7
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
6.0
8
Not enough data
6.9
6
Integration
Not enough data
7.6
7
Not enough data
6.7
6
Not enough data
7.9
7
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Sources
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.1
117
|
Verified
Not enough data
7.5
92
|
Verified
Not enough data
8.3
156
|
Verified
Not enough data
8.0
125
|
Verified
Not enough data
Not enough data
Contacts
Not enough data
7.7
100
Not enough data
Feature Not Available
Not enough data
7.9
128
|
Verified
Insights
Not enough data
7.5
99
|
Verified
Not enough data
8.4
149
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
70
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Feature Not Available
9.3
148
Feature Not Available
9.3
150
Feature Not Available
9.4
151
Not enough data
9.3
147
Feature Not Available
Generative AI
9.4
83
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Gryphon ONE are categorized as Contact Center Quality Assurance, Conversation Intelligence, and Sales Coaching
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Speech Analytics, and Natural Language Generation (NLG)
Gryphon ONE is categorized as Feedback Analytics, Call Compliance, AI Sales Assistant, and Outbound Call Tracking
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gryphon ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.8%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.0%
Security and Investigations
39.0%
Financial Services
17.3%
Telecommunications
8.4%
Insurance
8.4%
Marketing and Advertising
3.5%
Other
23.5%
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Gryphon ONE has no discussions with answers
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