G2 reviewers report that AxisCare Home Care Software excels in user satisfaction, boasting a significantly higher overall score compared to HHAeXchange. Users appreciate its ease of use, with one reviewer noting that it is "easy to use" and consistently updated with features that make daily operations smoother.
Users say that AxisCare's customer support is a standout feature, with many praising the team's quick response times and helpfulness. In contrast, HHAeXchange users have expressed some concerns about support quality, highlighting a need for improvement in this area.
Reviewers mention that AxisCare provides robust safeguards against errors, particularly in time tracking, ensuring caregivers clock in and out at the correct locations. This feature is a significant advantage over HHAeXchange, where users have not highlighted similar error prevention capabilities.
According to verified reviews, AxisCare shines in its implementation process, with users noting a smooth onboarding experience. HHAeXchange, while generally user-friendly, does not receive the same level of praise for setup, indicating potential challenges for new users.
Users highlight that HHAeXchange offers useful features for tracking payments and managing invoices, which some find beneficial for their billing processes. However, AxisCare's comprehensive agency management tools and higher ratings in this area suggest it may provide a more integrated solution for overall agency operations.
Reviewers indicate that AxisCare's mobile app functionality is superior, with users appreciating its usability on-the-go. HHAeXchange's mobile app, while functional, does not receive the same level of enthusiasm, suggesting that AxisCare may better support caregivers who need to access information remotely.
Pricing
Entry-Level Pricing
AxisCare Home Care Software
No pricing available
HHAeXchange
No pricing available
Free Trial
AxisCare Home Care Software
No trial information available
HHAeXchange
No trial information available
Ratings
Meets Requirements
9.2
173
7.9
13
Ease of Use
9.4
174
7.7
16
Ease of Setup
9.0
152
8.9
12
Ease of Admin
9.1
147
Not enough data
Quality of Support
9.1
169
6.8
14
Has the product been a good partner in doing business?
Is there a way to prevent a caregiver from clocking out later then desired?
2 Comments
LT
Yes, Sir
Axiscare will allow the caregiver to clock out 7 minutes later. They will have to call in the office to adjust time. Read more
Does anyone have recurring issues with synch it? Specifically employees/timesheets with QB online?
1 Comment
AG
Good Morning Lisa,
Thanks for asking about our integration with QuickBooks Online. Our clients generally find that syncing between AxisCare and...Read more
What is the best way to load a lengthy application that an applicant can fill out and add PDF docs?
1 Comment
AG
Good Morning Maggie!
Upon starting up with AxisCare, we provide basic Template Forms that can be copied and edited upon your agencies preference to...Read more
Yes, when clocking in/out, you have to have location on. That's how it verifies you are at the client's location to perform services. But you can turn it...Read more
What is HHAeXchange app?
2 Comments
ST
Its an app for the caregivers to be able to clock in and out when arriving/leaving patients home'sRead more
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