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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its Ticketing System with a score of 9.2, making it a robust choice for managing service requests efficiently. In contrast, GoTo Resolve also offers a strong ticketing feature but with a slightly lower score of 9.0, indicating that while it is effective, it may not be as comprehensive as Autotask's solution.
- Reviewers mention that GoTo Resolve shines in Remote Access capabilities, achieving a perfect score of 9.8. Users appreciate the seamless experience it provides for remote support, while Autotask PSA, although effective, does not match this level of performance in remote access features.
- G2 users highlight the Time Tracking feature in Autotask PSA, which scored 8.9, as a significant advantage for project management and billing accuracy. Users report that this feature helps them maintain precise records of billable hours, whereas GoTo Resolve's time tracking is less emphasized, scoring 8.2.
- Reviewers mention that GoTo Resolve's Device Management capabilities are impressive, with a score of 9.6, allowing for effective oversight of multiple devices. In comparison, Autotask PSA's device management features are rated lower at 8.0, indicating that GoTo Resolve may offer a more robust solution for IT teams managing diverse hardware.
- Users on G2 report that Autotask PSA's Reporting features, scoring 8.7, provide valuable insights into project performance and resource allocation. However, GoTo Resolve's reporting capabilities, while functional, score slightly lower at 8.3, suggesting that Autotask may offer more depth in analytics for users focused on data-driven decision-making.
- Users say that the Quality of Support is a strong point for both products, with Autotask PSA scoring 8.1 and GoTo Resolve slightly higher at 8.7. Reviewers appreciate the responsiveness and helpfulness of support teams, but GoTo Resolve seems to have a slight edge in user satisfaction regarding customer service.
Pricing
Entry-Level Pricing
Autotask
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
Autotask
No trial information availableLogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
8.5
447
9.0
356
Ease of Use
8.0
479
9.0
357
Ease of Setup
7.5
367
8.9
189
Ease of Admin
7.7
265
8.9
176
Quality of Support
8.2
416
8.7
308
Has the product been a good partner in doing business?
8.4
257
8.7
166
Product Direction (% positive)
8.5
445
8.0
345
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Administration
Not enough data
9.2
80
Not enough data
9.0
78
Not enough data
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Maintenance
Not enough data
8.9
71
Not enough data
8.4
49
Communication
Not enough data
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Security
Not enough data
8.7
52
Not enough data
8.4
52
Device Support
Not enough data
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Performance
Not enough data
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Incident Management
8.1
237
8.5
59
8.4
236
8.2
60
8.4
235
8.3
62
7.0
230
8.2
62
7.3
231
8.1
56
Reporting
8.7
234
8.3
73
8.8
234
8.2
72
7.4
228
8.4
58
Access & Usability
6.1
230
8.1
73
7.9
230
8.7
72
7.2
225
8.1
59
7.6
223
8.5
65
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
6
Operating System
Not enough data
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Platform
Not enough data
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Security
Not enough data
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Categories
Categories
Shared Categories
Autotask and LogMeIn Resolve are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Remote Desktop
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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