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Compare Author-It and MadCap Syndicate 
Featured Products
At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
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Author-It
Star Rating
(33)3.9 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
Browse all 2 pricing plansMadCap Syndicate
Star Rating
(19)4.6 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about MadCap SyndicateAuthor-It vs MadCap Syndicate
When assessing the two solutions, reviewers found MadCap Syndicate easier to use, set up, and administer. Reviewers also preferred doing business with MadCap Syndicate overall.
- Reviewers felt that MadCap Syndicate meets the needs of their business better than Author-It.
- When comparing quality of ongoing product support, reviewers felt that MadCap Syndicate is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of MadCap Syndicate over Author-It.
Pricing
Entry-Level Pricing
Author-It
Training and eLearning
Starting at $1,850.00
2 Users Per Month
All plans include unlimited:
- Customer support
- Enterprise grade security
- Projects & publications
MadCap Syndicate
MadCap Syndicate
Contact Us
Pricing is based on a variety of factors. Contact us for a custom quote today.
- Pricing is based on a variety of factors. Contact us for a custom quote today.
Free Trial
Author-It
No trial information availableMadCap Syndicate
No trial information availableRatings
Meets Requirements
8.2
31
8.7
10
Ease of Use
7.4
31
8.3
9
Ease of Setup
5.8
25
8.1
6
Ease of Admin
6.8
21
8.6
7
Quality of Support
8.3
31
9.7
10
Has the product been a good partner in doing business?
8.0
21
9.8
7
Product Direction (% positive)
7.4
31
8.3
7
Features by Category
XML Data Model Type
6.9
9
Feature Not Available
6.9
6
Feature Not Available
Not enough data
Feature Not Available
6.7
5
Not enough data
Software Model
8.1
7
9.3
5
7.7
5
Feature Not Available
8.1
12
Feature Not Available
7.5
10
9.3
5
Creation Features
8.5
14
Not enough data
7.0
14
8.7
5
8.2
14
9.7
5
Training & eLearning
9.7
5
Not enough data
9.7
5
Feature Not Available
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
9.7
5
Feature Not Available
Publishing
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Development
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Headless CMS
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Author-It and MadCap Syndicate are categorized as Component Content Management Systems
Unique Categories
Author-It is categorized as Course Authoring and Help Authoring Tool (HAT)
MadCap Syndicate is categorized as Headless CMS, eLearning Content, and Enterprise Content Management (ECM)
Reviews
Reviewers' Company Size
Author-It
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Syndicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.3%
Machinery
21.2%
Information Technology and Services
15.2%
Electrical/Electronic Manufacturing
6.1%
Automotive
6.1%
Other
21.2%
Hospital & Health Care
16.7%
Telecommunications
11.1%
Banking
11.1%
Utilities
5.6%
Professional Training & Coaching
5.6%
Other
50.0%
Discussions
Where is the manual Author it ProCSS configuration and commands?
2 Comments
PS
Hi Antti, We noticed that some of our content on the Knowledge Center was hard to find, so we're restructuring our KC. This will also include the complete...Read more
Can I and if yes how create training tutorials?
1 Comment
MA
Hi Marie,
Yes, you can use Author-it to create training material, including Student and Instructor Guides (PDF), HTML5 elearning and assessments, and HTML5...Read more
Author-It has no more discussions with answers
How does Syndicate support AI and Retrieval-Augmented Generation (RAG)?
1 Comment
Official Response from MadCap Syndicate
Syndicate RAG connects large language models (LLMs) directly to your governed enterprise content. That means every AI response is powered by truth, not...Read more
What kind of customer support and training do we receive?
1 Comment
Official Response from MadCap Syndicate
MadCap Software provides hands-on onboarding, best-practice guidance, and ongoing support. From setup to advanced governance workflows, our experts help you...Read more
How does Syndicate improve content discovery and search accuracy?
1 Comment
Official Response from MadCap Syndicate
Through metadata, tagging, and semantic relationships, Syndicate turns content into searchable knowledge. Employees, customers, and even AI tools can...Read more
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