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Atera
Atera
(991)
4.6 out of 5
Atera
By Atera
Optimized for quick response
Pulseway
Pulseway
(119)
4.6 out of 5
Pulseway
By MMSoft Design
At a Glance
Atera
Atera
Star Rating
(991)4.6 out of 5
Market Segments
Small-Business (61.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
Pulseway
Pulseway
Star Rating
(119)4.6 out of 5
Market Segments
Small-Business (53.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
from $39 Tier based pricing
Learn more about Pulseway
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Atera excels in overall user satisfaction, reflected in its higher G2 Score compared to Pulseway. Users appreciate Atera's automated patch deployment and real-time device monitoring, which provide confidence in maintaining up-to-date endpoints.
  • Users say that Pulseway offers a unique advantage with its mobile accessibility, allowing users to monitor and manage their assets from anywhere. Reviewers highlight features like running scripts on remote machines and a comprehensive mobile app that enhances usability.
  • According to verified reviews, Atera's interface is noted for being straightforward and easier to implement, which can be a significant advantage for teams looking to minimize setup time. Users have praised the effective AI filtering feature that helps reduce false alarms, making it easier to focus on critical issues.
  • Reviewers mention that Pulseway shines in its performance monitoring capabilities, with users noting its ability to monitor and organize server-related tasks effectively. This feature is particularly beneficial for small businesses that require robust oversight without complex setups.
  • G2 reviewers highlight that while both products have similar star ratings, Atera's larger volume of reviews suggests a more reliable consensus on its performance. Users appreciate the visibility into device health that Atera provides, which is crucial for proactive management.
  • Users report that Pulseway's strong performance in remote access and multi-network capabilities makes it a solid choice for businesses needing flexibility. However, some users feel that Atera's comprehensive monitoring features give it an edge in overall functionality for IT management.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
Pulseway
Business
from $39
Tier based pricing
Learn more about Pulseway
Free Trial
Atera
Free Trial is available
Pulseway
Free Trial is available
Ratings
Meets Requirements
8.9
848
9.0
105
Ease of Use
9.2
896
9.1
105
Ease of Setup
9.1
749
9.0
97
Ease of Admin
9.0
584
9.2
90
Quality of Support
9.0
806
9.0
99
Has the product been a good partner in doing business?
9.2
577
9.3
88
Product Direction (% positive)
9.4
835
9.0
103
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
330
Not enough data
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
293
Not enough data
7.8
303
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
306
Not enough data
8.5
303
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
170
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
153
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
155
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
152
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Server BackupHide 18 FeaturesShow 18 Features
Not enough data
9.7
7
Compatibility
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Management
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
10.0
6
Compliance
Not enough data
10.0
7
Not enough data
9.7
6
Not enough data
9.7
5
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online BackupHide 17 FeaturesShow 17 Features
Not enough data
9.4
6
Functionality
Not enough data
10.0
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
7.5
6
Compatibility
Not enough data
9.4
6
Not enough data
7.8
6
Not enough data
10.0
5
Management
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
10.0
5
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
631
9.0
57
Inventory Management - Remote Monitoring & Management (RMM)
8.9
590
|
Verified
9.3
52
|
Verified
8.4
76
Not enough data
8.1
71
Not enough data
Monitoring and Management
9.1
590
|
Verified
9.3
55
|
Verified
8.3
543
|
Verified
8.5
45
8.3
541
|
Verified
8.8
50
|
Verified
8.6
582
|
Verified
9.1
53
|
Verified
8.3
75
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
87
Not enough data
Service Management
9.1
584
|
Verified
8.9
54
|
Verified
8.7
78
Not enough data
8.6
95
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
82
Not enough data
7.6
77
Not enough data
7.9
77
Not enough data
7.7
77
Not enough data
7.8
76
Not enough data
7.5
78
Not enough data
7.4
77
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
33
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
300
9.5
18
Functionality
8.9
281
9.7
16
8.9
286
9.8
18
8.2
273
9.2
16
8.6
263
9.9
15
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
9.4
15
8.4
260
9.2
16
7.9
248
8.8
15
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
Not enough data
8.3
19
Monitoring
Not enough data
9.8
18
Not enough data
9.7
17
Not enough data
9.2
15
Not enough data
Not enough data
Management Tools
Not enough data
8.7
13
Not enough data
9.6
13
Not enough data
9.2
12
Generative AI
Not enough data
5.0
7
Not enough data
5.0
7
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.8
10
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Server MonitoringHide 18 FeaturesShow 18 Features
Not enough data
8.9
37
Visibility
Not enough data
8.6
34
Not enough data
9.5
35
Not enough data
8.7
33
Monitoring and Management
Not enough data
9.0
33
Not enough data
8.9
28
Not enough data
8.3
30
Not enough data
9.4
35
Not enough data
9.7
35
Not enough data
9.1
32
Cloud environment support
Not enough data
7.9
26
Not enough data
8.5
30
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
233
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.5
10
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
468
7.8
37
Administration
8.7
440
8.7
32
8.4
437
8.2
31
7.3
383
7.3
25
9.0
441
9.2
32
8.2
422
8.6
27
8.2
441
8.7
29
Maintenance
8.9
441
9.4
34
7.8
391
7.1
26
Communication
Feature Not Available
7.9
29
6.1
364
4.7
24
6.1
357
4.6
24
6.9
368
5.5
26
Security
7.8
380
7.3
28
8.0
388
7.9
27
Device Support
7.4
391
9.1
31
8.2
395
8.9
32
8.2
393
8.7
33
Performance
8.3
426
8.5
33
PC BackupHide 12 FeaturesShow 12 Features
Not enough data
9.5
5
Functionality
Not enough data
10.0
5
Not enough data
7.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Performance
Not enough data
10.0
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
5.4
36
Generative AI
7.2
281
5.4
34
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
13
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
229
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
84
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
Pulseway
Pulseway
Unique Categories
Atera
Pulseway
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
61.5%
Mid-Market(51-1000 emp.)
34.4%
Enterprise(> 1000 emp.)
4.1%
Pulseway
Pulseway
Small-Business(50 or fewer emp.)
53.0%
Mid-Market(51-1000 emp.)
42.6%
Enterprise(> 1000 emp.)
4.3%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.8%
Computer & Network Security
12.9%
Hospital & Health Care
3.2%
Manufacturing
3.0%
Telecommunications
3.0%
Other
47.0%
Pulseway
Pulseway
Information Technology and Services
29.6%
Computer & Network Security
11.3%
Computer Software
5.2%
Hospital & Health Care
4.3%
Financial Services
3.5%
Other
46.1%
Alternatives
Atera
Atera Alternatives
NinjaOne
NinjaOne
Add NinjaOne
SuperOps
SuperOps
Add SuperOps
TeamViewer
TeamViewer
Add TeamViewer
Action1
Action1
Add Action1
Pulseway
Pulseway Alternatives
NinjaOne
NinjaOne
Add NinjaOne
Datto RMM
Datto RMM
Add Datto RMM
N-able N-central
N-able N-central
Add N-able N-central
Kaseya VSA
Kaseya VSA
Add Kaseya VSA
Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
Pulseway
Pulseway Discussions
What can Pulseway monitor?
1 Comment
SM
Servers, PC's, Windows, Mac, Linux, etc.Read more
Monty the Mongoose crying
Pulseway has no more discussions with answers
See all discussions
Ask Atera a QuestionContact Atera
Ask Pulseway a QuestionContact Pulseway

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Atera
Atera
Optimized for quick response
Pulseway
Pulseway