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Compare Assembled WFM and Surfboard WFM 
At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Not enough data
Entry-Level Pricing
Contact Us 1 Agent
Contact Us 10 Seats Per Year
Assembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansSurfboard WFM
Star Rating
(3)0.0 out of 5
Market Segments
Not enough data
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 10 Seats Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Assembled excels in Agent Self-Service with a score of 8.8, allowing agents to manage their schedules effectively, while Surfboard WFM has a slightly lower score of 8.8 but is noted for its Team Communication features, which received a higher score of 9.0, enhancing collaboration among team members.
- Reviewers mention that Assembled's Labor Forecasting feature stands out with a score of 9.1, providing accurate predictions for staffing needs, whereas Surfboard WFM's score of 8.8 indicates it may not be as robust in this area, leading to potential challenges in resource allocation.
- G2 users highlight that Assembled's Shift Scheduling feature is rated at 9.3, making it easier for managers to create and adjust schedules, while Surfboard WFM's score of 9.4 suggests it offers slightly better functionality in this aspect, with users appreciating its intuitive interface.
- Users on G2 report that Assembled's Mobile Access feature is rated at 6.7, indicating limitations in mobile functionality, while Surfboard WFM's score of 8.5 suggests a more user-friendly mobile experience, which is crucial for on-the-go management.
- Reviewers mention that Assembled's Quality of Support is rated at 9.6, reflecting a strong commitment to customer service, while Surfboard WFM's score of 9.8 indicates even higher satisfaction among users, suggesting that both platforms prioritize support but Surfboard WFM may have a slight edge.
- Users say that Assembled's Performance is rated at 9.3, showcasing its reliability, while Surfboard WFM's score of 9.0 indicates it performs well but may not match the same level of consistency, which could impact user experience in high-demand situations.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Surfboard WFM
Starters
Contact Us
10 Seats Per Year
Shift planning and basic reporting
- Shift planning
- Reporting
- Clocking in and out
Free Trial
Assembled WFM
No trial information availableSurfboard WFM
No trial information availableRatings
Meets Requirements
8.7
120
Not enough data
Ease of Use
9.1
120
Not enough data
Ease of Setup
9.1
96
Not enough data
Ease of Admin
9.2
76
Not enough data
Quality of Support
9.2
113
Not enough data
Has the product been a good partner in doing business?
9.5
72
Not enough data
Product Direction (% positive)
9.8
114
Not enough data
Features by Category
Platform Basics
8.5
76
Not enough data
8.4
78
Not enough data
9.0
74
Not enough data
Platform Content
8.1
71
Not enough data
7.6
52
Not enough data
7.8
55
Not enough data
Platform Additional Functionality
8.6
73
Not enough data
7.2
57
Not enough data
8.6
70
Not enough data
8.4
66
Not enough data
8.2
59
Not enough data
Workforce Management
8.8
35
|
Verified
Not enough data
7.9
32
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
5.2
17
Not enough data
Administration
7.8
34
|
Verified
Not enough data
8.0
33
|
Verified
Not enough data
8.5
35
|
Verified
Not enough data
8.4
35
|
Verified
Not enough data
8.7
35
|
Verified
Not enough data
Customer Support
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
Automation
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Artificial Intelligence
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
Platform
8.3
63
Not enough data
8.3
61
Not enough data
8.6
54
Not enough data
9.2
63
Not enough data
8.9
63
Not enough data
7.0
59
Not enough data
8.4
62
Not enough data
8.4
62
Not enough data
Workforce Management Platform Features
8.6
70
Not enough data
9.0
73
Not enough data
8.8
71
Not enough data
8.5
71
Not enough data
8.0
66
Not enough data
7.9
64
Not enough data
8.6
67
Not enough data
8.4
69
Not enough data
6.3
60
Not enough data
7.6
64
Not enough data
Categories
Categories
Shared Categories
Assembled WFM and Surfboard WFM are categorized as Employee Scheduling and Workforce Management
Unique Categories
Assembled WFM is categorized as Customer Service Automation and Contact Center Workforce
Surfboard WFM has no unique categories
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Surfboard WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
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‐
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Other
0%
Alternatives
Discussions
Assembled WFM has no discussions with answers
Surfboard WFM has no discussions with answers
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