Compare Assembled and Surfboard WFM 
At a Glance
Market Segments
Mid-Market (59.5% of reviews)
Mid-Market (58.6% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Contact Us 10 Seats Per Year
Assembled
Star Rating
(113)4.7 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansSurfboard WFM
Star Rating
(88)4.7 out of 5
Market Segments
Mid-Market (58.6% of reviews)
Entry-Level Pricing
Contact Us 10 Seats Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Assembled excels in Agent Self-Service with a score of 8.8, allowing agents to manage their schedules effectively, while Surfboard WFM has a slightly lower score of 8.8 but is noted for its Team Communication feature, which received a higher score of 9.0, enhancing collaboration among team members.
- Reviewers mention that Assembled's Shift Scheduling feature is highly rated at 9.3, providing flexibility and ease of use, whereas Surfboard WFM's Shift Scheduling is rated at 9.4, indicating a strong performance but with less user feedback highlighting its unique advantages.
- G2 users highlight Assembled's Labor Forecasting capabilities with a score of 9.1, which helps in predicting staffing needs accurately, while Surfboard WFM's score of 8.8 suggests it may not be as robust in this area, leading to potential challenges in workforce planning.
- Users on G2 report that Assembled's Mobile Access feature is rated at 6.7, indicating limitations in mobile functionality, while Surfboard WFM offers a better experience with a score of 8.7, making it more suitable for on-the-go management.
- Reviewers say that Assembled shines in Quality of Support with a score of 9.6, reflecting a strong commitment to customer service, while Surfboard WFM also performs well with a score of 9.8, suggesting both platforms prioritize user support but Surfboard WFM edges out slightly.
- Users report that Assembled's Performance Analysis feature is rated at 8.6, which provides valuable insights into workforce efficiency, while Surfboard WFM's score of 8.8 indicates a slightly better performance in this area, suggesting it may offer more comprehensive analytics tools.
Featured Products
Sponsored
Customerly
(35)
Contact Center Workforce
Visit Website
Sponsored
Celayix
(12)
Contact Center Workforce
Visit Website
Pricing
Entry-Level Pricing
Assembled
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Surfboard WFM
Starters
Contact Us
10 Seats Per Year
Shift planning and basic reporting
- Shift planning
- Reporting
- Clocking in and out
Free Trial
Assembled
No trial information availableSurfboard WFM
No trial information availableRatings
Meets Requirements
8.9
84
9.1
79
Ease of Use
9.2
84
9.4
81
Ease of Setup
9.4
64
9.5
56
Ease of Admin
9.4
59
9.2
54
Quality of Support
9.6
81
9.8
76
Has the product been a good partner in doing business?
9.8
56
9.9
54
Product Direction (% positive)
10.0
79
9.4
80
Features by Category
Platform Basics
8.7
55
8.4
64
8.9
57
8.9
65
9.3
54
9.0
68
Platform Content
8.4
51
8.5
67
8.2
32
7.6
60
8.2
34
7.9
61
Platform Additional Functionality
8.9
52
8.6
65
8.3
36
8.5
60
8.9
49
8.7
63
9.1
47
8.8
64
8.9
40
8.9
62
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.8
23
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
9.0
24
|
Verified
Not enough data
8.8
20
|
Verified
Not enough data
6.7
5
Not enough data
Administration
8.0
23
|
Verified
Not enough data
8.6
21
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
8.7
23
|
Verified
Not enough data
9.2
23
|
Verified
Not enough data
Platform
8.5
35
8.8
53
8.7
33
8.7
52
9.0
26
9.0
50
9.4
35
9.0
52
9.2
35
9.0
53
7.8
30
8.7
52
8.9
34
8.7
50
9.3
34
8.9
48
Workforce Management Platform Features
9.1
42
8.8
52
9.3
45
9.4
54
9.0
43
8.8
51
8.6
43
8.1
52
8.2
38
8.5
51
8.7
36
8.2
48
9.2
40
8.7
50
8.9
41
8.9
50
7.2
31
8.3
46
8.5
36
9.0
49
Categories
Categories
Shared Categories
Assembled and Surfboard WFM are categorized as Employee Scheduling and Workforce Management
Unique Categories
Assembled is categorized as Contact Center Workforce and AI Agents
Surfboard WFM has no unique categories
Reviews
Reviewers' Company Size
Assembled
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Surfboard WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.5%
Computer Software
12.6%
Consumer Services
10.8%
Retail
9.0%
Information Technology and Services
7.2%
Other
46.8%
Financial Services
14.9%
Computer Software
9.2%
Insurance
6.9%
Retail
5.7%
Information Technology and Services
5.7%
Other
57.5%
Most Helpful Reviews
Assembled
Most Helpful Favorable Review
Zach G.
Verified User in Retail
I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule.
Most Helpful Critical Review
Luan V.
Verified User in Venture Capital & Private Equity
From an individual contributor perspective, it feels very overwhelming having so many time restrictions; I believe we have space for improvement where it can give individual contributors more freedom to manage their own schedules.
Surfboard WFM
Most Helpful Favorable Review
Tendai M.
Verified User in Leisure, Travel & Tourism
Clear and concise layout Easy to use great for mutiple teams Can be personalised for each team Easy implementation
Most Helpful Critical Review
Trevor A.
Verified User in Consumer Electronics
Breaks see, micromanaged. A time frame would be more suitable rather than one exact time, which is unrealistic in our position (open phone lines)
Zach G.
Verified User in Retail
I like the fact that you can see an overview of each hour from individual agents. It is also helpful for agents to be able to see what others are doing in case there is a change to the schedule.
Tendai M.
Verified User in Leisure, Travel & Tourism
Clear and concise layout Easy to use great for mutiple teams Can be personalised for each team Easy implementation
Luan V.
Verified User in Venture Capital & Private Equity
From an individual contributor perspective, it feels very overwhelming having so many time restrictions; I believe we have space for improvement where it can give individual contributors more freedom to manage their own schedules.
Trevor A.
Verified User in Consumer Electronics
Breaks see, micromanaged. A time frame would be more suitable rather than one exact time, which is unrealistic in our position (open phone lines)
Alternatives
Discussions
Assembled has no discussions with answers
Surfboard WFM has no discussions with answers
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