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- AskNicely-vs-Medallia Customer Experience
Compare AskNicely and Medallia Customer Experience 
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Enterprise (65.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us Per Year
AskNicely
Star Rating
(993)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansMedallia Customer Experience
Star Rating
(140)4.5 out of 5
Market Segments
Enterprise (65.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its NPS/CSAT scoring capabilities, with a score of 9.5, which reviewers say provides a robust framework for measuring customer loyalty and satisfaction effectively.
- Reviewers mention that AskNicely shines in its ease of use, scoring 9.4, making it a preferred choice for teams looking for a user-friendly interface that simplifies the feedback collection process.
- G2 users highlight that AskNicely's generative AI features, particularly AI Text Generation and AI Text Summarization, score significantly higher at 8.6 and 8.7 respectively, indicating a more advanced capability in automating feedback analysis compared to Medallia's lower scores of 6.7 and 6.4.
- Users on G2 report that Medallia's feedback management features, such as tagging and segmentation, are solid but do not match the customization flexibility offered by AskNicely, which reviewers say allows for more tailored reporting and dashboard creation.
- Reviewers mention that while both products offer multilanguage support, AskNicely's score of 8.6 indicates a more comprehensive approach, making it a better fit for organizations operating in diverse linguistic markets.
- Users say that Medallia's quality of support, rated at 8.4, is satisfactory, but AskNicely outperforms with a score of 9.4, suggesting that users find AskNicely's customer service more responsive and helpful in resolving issues.
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Pricing
Entry-Level Pricing
AskNicely
PLATFORM
Contact Us
Per Year
Everything you need for a world-class customer experience program
- Unlimited email & web surveys
- Desktop, smart TV & mobile dashboards
- Coaching insights
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
AskNicely
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
9.3
838
8.7
114
Ease of Use
9.4
852
8.6
113
Ease of Setup
9.2
545
7.3
73
Ease of Admin
9.3
545
7.8
65
Quality of Support
9.4
754
8.4
97
Has the product been a good partner in doing business?
9.5
538
8.6
68
Product Direction (% positive)
9.1
838
9.5
109
Features by Category
Analytics
9.7
178
9.4
38
9.6
152
9.1
39
9.3
137
8.6
37
8.6
126
5.9
29
Customization
8.9
135
8.5
34
8.5
115
7.9
32
8.6
117
8.7
31
8.8
117
8.6
28
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
Not enough data
8.4
31
Not enough data
8.5
28
Not enough data
8.5
35
Feedback Analysis
Not enough data
8.0
34
Not enough data
8.3
33
Not enough data
9.5
33
Feedback Sources
Not enough data
9.0
28
Not enough data
9.2
33
Not enough data
7.7
25
Not enough data
8.4
28
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
AskNicely and Medallia Customer Experience are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Medallia Customer Experience is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.8%
Information Technology and Services
8.9%
Internet
5.6%
Health, Wellness and Fitness
4.9%
Marketing and Advertising
4.4%
Other
63.4%
Hospitality
16.2%
Information Technology and Services
9.6%
Financial Services
9.6%
Automotive
7.4%
Insurance
5.9%
Other
51.5%
Most Helpful Reviews
AskNicely
Most Helpful Favorable Review
Scott R.
Verified User in Information Technology and Services
We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates
Most Helpful Critical Review
𝙴𝚞𝚗𝚒𝚌𝚎 .
Verified User in Computer Software
It doesn't take company properties from HUBSPOT, either allows you to adapt the workflows to your needs, e.g. Sending up to three reminders to the clients to leave a survey in G2. Very disappointing. We will do an early cancellation. We will enable this...
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Verified User in Consumer Electronics
The website doesn't always work, sometimes it is unable to find the server. I wish there was a mobile application.
Scott R.
Verified User in Information Technology and Services
We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
𝙴𝚞𝚗𝚒𝚌𝚎 .
Verified User in Computer Software
It doesn't take company properties from HUBSPOT, either allows you to adapt the workflows to your needs, e.g. Sending up to three reminders to the clients to leave a survey in G2. Very disappointing. We will do an early cancellation. We will enable this...
Verified User in Consumer Electronics
The website doesn't always work, sometimes it is unable to find the server. I wish there was a mobile application.
Alternatives
Discussions
Can you support different languages?
1 comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
Medallia Customer Experience has no discussions with answers
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