24x7 eyes on glass that no SMB or mid-sized enterprises could build themselves without a lot of dedicated security staff. Really like getting instant notifications of threats that need attention, weekly reviews and monthly summaries of security threats....
We received little value from ArcticWolf. The product offered little visibility when we were using it (they claim to offer more now, but I haven't personally seen the new additions). Anything you want to look at or changes you need to make in the product...
Prompt response to incident, detailed notes on steps taken to remediate
The vendor support has been all over the place. We've had I think 4 separate reps in the time I've been using the tool. Red Canary was supposed to submit a proposal for an RFP we had and they totally dropped the ball on doing so.
24x7 eyes on glass that no SMB or mid-sized enterprises could build themselves without a lot of dedicated security staff. Really like getting instant notifications of threats that need attention, weekly reviews and monthly summaries of security threats....
Prompt response to incident, detailed notes on steps taken to remediate
We received little value from ArcticWolf. The product offered little visibility when we were using it (they claim to offer more now, but I haven't personally seen the new additions). Anything you want to look at or changes you need to make in the product...
The vendor support has been all over the place. We've had I think 4 separate reps in the time I've been using the tool. Red Canary was supposed to submit a proposal for an RFP we had and they totally dropped the ball on doing so.