Compare Apty and Whatfix 
- Users report that Whatfix excels in its Quality of Support, scoring 9.7, which reviewers mention as being highly responsive and effective in resolving issues quickly, while Apty follows closely with a score of 9.6.
- Reviewers mention that Apty shines in Ease of Setup with a score of 9.0, indicating a smoother onboarding process compared to Whatfix, which scored 8.2, suggesting that users may face more challenges during initial setup.
- G2 users highlight the Text Bubble Walkthroughs feature in Apty, scoring 9.2, as particularly effective for user engagement, while Whatfix's similar feature scored slightly lower at 9.0, indicating a preference for Apty in this area.
- Users on G2 report that Whatfix's Knowledge Base is highly rated at 8.9, providing comprehensive resources, whereas Apty's score of 9.0 suggests it may offer slightly better documentation and user guidance.
- Reviewers mention that Apty's User Segmentation feature, scoring 8.9, allows for more tailored user experiences, while Whatfix's score of 8.2 indicates it may not provide as robust segmentation capabilities.
- Users say that both platforms have strong Product Direction ratings at 9.7, indicating that both Whatfix and Apty are seen as reliable partners for future development and enhancements, which is a crucial factor for long-term investment.
Speedy and reactive UI, modern look and feel, great Support team, great Implementation Engineers, receptive Product team. Priyanka is an amazing asset to the Apty team. We are fortunate to have Amit on our side pushing for our critical enhancement requests...
I didn't expect it to be so technical. My dev support team has been great, but it's been a slow process. Additionally, I could in-depth training to really think through strategy and how we'll leverage apty long term.
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
There is a lack of transparency with partners, and felt that input was not taken seriously.
Speedy and reactive UI, modern look and feel, great Support team, great Implementation Engineers, receptive Product team. Priyanka is an amazing asset to the Apty team. We are fortunate to have Amit on our side pushing for our critical enhancement requests...
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
I didn't expect it to be so technical. My dev support team has been great, but it's been a slow process. Additionally, I could in-depth training to really think through strategy and how we'll leverage apty long term.
There is a lack of transparency with partners, and felt that input was not taken seriously.
