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Compare Appcues and UserGuiding

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At a Glance
Appcues
Appcues
Star Rating
(330)4.6 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Information
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about Appcues
UserGuiding
UserGuiding
Star Rating
(559)4.7 out of 5
Market Segments
Small-Business (57.7% of reviews)
Information
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Appcues excels in its Quality of Support with a score of 9.1, while UserGuiding shines even brighter with a score of 9.5, indicating a more responsive and helpful support team.
  • Reviewers mention that UserGuiding offers a superior Ease of Use with a score of 9.1 compared to Appcues' 8.7, making it more accessible for users who may not be as tech-savvy.
  • G2 users highlight that Appcues has a strong Product Direction score of 9.0, but UserGuiding outperforms it with a score of 9.6, suggesting a more promising roadmap and future enhancements.
  • Users on G2 report that Appcues provides a solid Survey Implementation experience with a score of 8.5, while UserGuiding's score of 9.0 indicates a more robust and user-friendly survey feature.
  • Reviewers mention that Appcues has a Text Bubble Walkthroughs score of 8.9, which is slightly lower than UserGuiding's 9.2, suggesting that UserGuiding's walkthroughs are more effective in guiding users through the software.
  • Users say that while both platforms offer a Free Trial, UserGuiding's trial is perceived as more comprehensive, allowing users to explore features more thoroughly before making a commitment.
Featured Products
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Learn more about Appcues
UserGuiding
Free Trial
Free Trial
Browse all 4 pricing plans
Free Trial
Appcues
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
8.6
274
9.0
498
Ease of Use
8.7
277
9.1
511
Ease of Setup
8.4
153
8.9
452
Ease of Admin
8.8
144
9.1
332
Quality of Support
9.1
259
9.6
480
Has the product been a good partner in doing business?
9.2
142
9.4
321
Product Direction (% positive)
9.0
256
9.6
499
Features by Category
Digital Adoption PlatformHide 7 FeaturesShow 7 Features
8.2
978
8.7
1,899
User Analysis
8.5
141
9.0
273
7.5
166
8.4
279
User Support
8.5
169
8.7
282
7.2
92
8.5
247
8.2
136
8.4
262
Walkthrough Type
8.3
107
8.8
267
8.9
167
9.2
289
Not enough data
8.3
1,837
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.9
282
Not enough data
8.8
280
Not enough data
7.5
254
Not enough data
Feature Not Available
Not enough data
8.5
270
Self-Service Platform
Not enough data
8.8
275
Not enough data
8.5
112
Not enough data
6.8
96
Not enough data
8.3
268
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile App OptimizationHide 15 FeaturesShow 15 Features
7.9
116
Not enough data
Variation Testing
6.0
8
Not enough data
7.9
7
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Reporting
9.1
9
Not enough data
8.0
9
Not enough data
Personalization
8.5
9
Not enough data
7.9
8
Not enough data
7.5
8
Not enough data
Administration
8.0
9
Not enough data
7.4
7
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
Categories
Categories
Shared Categories
Appcues
Appcues
UserGuiding
UserGuiding
Appcues and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
UserGuiding
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Appcues
Appcues
Small-Business(50 or fewer emp.)
33.7%
Mid-Market(51-1000 emp.)
57.4%
Enterprise(> 1000 emp.)
8.9%
UserGuiding
UserGuiding
Small-Business(50 or fewer emp.)
57.7%
Mid-Market(51-1000 emp.)
36.5%
Enterprise(> 1000 emp.)
5.8%
Reviewers' Industry
Appcues
Appcues
Computer Software
33.4%
Information Technology and Services
16.0%
Marketing and Advertising
8.9%
Financial Services
6.4%
Internet
4.9%
Other
30.4%
UserGuiding
UserGuiding
Computer Software
38.1%
Information Technology and Services
17.1%
Marketing and Advertising
5.6%
Financial Services
3.9%
Accounting
3.6%
Other
31.8%
Most Helpful Reviews
Appcues
Appcues
Most Helpful Favorable Review
Jason G.
JG
Jason G.
Verified User in Information Technology and Services

It is relatively easy to use and allows us non-programmers the ability to put up announcements and product walk throughs quickly and easily. We have added our own targeting criteria which is really powerful for us. So we can target users based on their...

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

We ran into a lot of problems when trying to integrate this into an AngularJS application. We demanded some pretty intense multi-step flows that triggered events within our single page app, and just wasn't possible with Appcues. There's no way to execute...

UserGuiding
UserGuiding
Most Helpful Favorable Review
Verified User
G
Verified User in Online Media

User Guiding is allowing us a no-code solution for onboarding users onto our website. It allows us to introduce our users to the many things they can to with their membership. The resource centre is our way of offering fast solutions to common problems, and...

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

While UserGuiding is a powerful tool, there are a few areas that could be improved. Sometimes, the customization options feel a bit limited, especially when trying to match our brand’s design perfectly.

Alternatives
Appcues
Appcues Alternatives
Pendo
Pendo
Add Pendo
WalkMe
WalkMe
Add WalkMe
Chameleon
Chameleon
Add Chameleon
Intercom
Intercom
Add Intercom
UserGuiding
UserGuiding Alternatives
Whatfix
Whatfix
Add Whatfix
WalkMe
WalkMe
Add WalkMe
Intercom
Intercom
Add Intercom
Pendo
Pendo
Add Pendo
Discussions
Appcues
Appcues Discussions
What does Appcues do?
3 comments
Brenin E.
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 comments
Stephan S.
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
UserGuiding
UserGuiding Discussions
RTL support
2 comments
Hellen V.
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 comment
Tharun Sai G.
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 comment
Can D.
CD
User introduction, product demonstrations, interactive instructions, feature updates, and user learning.Read more
Appcues
Appcues
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UserGuiding
UserGuiding
Optimized for quick response