- Ease of setup - Progressive pricing without hard limits - Speed and relevance of results, even with typos! - Unlimited number of indexes, allowing you to organize your data the way you want - Support is always available to help you configure complex...
It is (apart from the speed) quite unsophisticated. The entire model is geared to get you to pay more, more, more; which is a bit sad. Bug reports are countered with "we can only fix that on an enterprise server" (which is $1500+ per month).
They proactively contact me when there is something wrong. They have machine learning. They allow me to drag and drop. They allow query replacements. When their system doesn't do something I need, they give me the time to describe it and then they begin...
They really fall apart in customer service unless a ticket is marked urgent; they have 3 week turnaround on responding to tickets in the busier months. This means you have to overreact or be patient to get something resolved. They also lock you into...
- Ease of setup - Progressive pricing without hard limits - Speed and relevance of results, even with typos! - Unlimited number of indexes, allowing you to organize your data the way you want - Support is always available to help you configure complex...
They proactively contact me when there is something wrong. They have machine learning. They allow me to drag and drop. They allow query replacements. When their system doesn't do something I need, they give me the time to describe it and then they begin...
It is (apart from the speed) quite unsophisticated. The entire model is geared to get you to pay more, more, more; which is a bit sad. Bug reports are countered with "we can only fix that on an enterprise server" (which is $1500+ per month).
They really fall apart in customer service unless a ticket is marked urgent; they have 3 week turnaround on responding to tickets in the busier months. This means you have to overreact or be patient to get something resolved. They also lock you into...