The search results are accurate and are fast. The analytics for what queries are not getting results and what documents get the most hits is nice.
It is (apart from the speed) quite unsophisticated. The entire model is geared to get you to pay more, more, more; which is a bit sad. Bug reports are countered with "we can only fix that on an enterprise server" (which is $1500+ per month).
Searchspring has truly improved the search functionality on our website. They offer a vast array of features to help us merchandise our products based on very specific criteria. We were even able to set up mini-stores for our customers, where they can just...
They really fall apart in customer service unless a ticket is marked urgent; they have 3 week turnaround on responding to tickets in the busier months. This means you have to overreact or be patient to get something resolved. They also lock you into...
The search results are accurate and are fast. The analytics for what queries are not getting results and what documents get the most hits is nice.
Searchspring has truly improved the search functionality on our website. They offer a vast array of features to help us merchandise our products based on very specific criteria. We were even able to set up mini-stores for our customers, where they can just...
It is (apart from the speed) quite unsophisticated. The entire model is geared to get you to pay more, more, more; which is a bit sad. Bug reports are countered with "we can only fix that on an enterprise server" (which is $1500+ per month).
They really fall apart in customer service unless a ticket is marked urgent; they have 3 week turnaround on responding to tickets in the busier months. This means you have to overreact or be patient to get something resolved. They also lock you into...