Hawksearch Reviews & Product Details

The platform has continued to perform reliably and has remained easy to maintain. The system has become easier to manage over the years as better information from our catalog has updated many of the fields the system uses to return results. The responsiveness of the support team, when questions arise, continues to be a highlight of our experience. The platform has also continued to release updates regularly, introducing stronger search capabilities and tools while keeping up with an evolving industry. It is clear the platform is actively being developed and enhancements regularly come out to improve its useability and overall customer experience. Our team is excited to see their continued advancements with Smart Search and Concept search. As AI-driven search becomes increasingly common, it is great to see HawkSearch continuing to invest in these capabilities. Review collected by and hosted on G2.com.

One area for future improvement could be the addition of an integrated AI-powered chatbot trained on Hawksearch's full documentation and best practices. As the platform continues to invest in AI search capabilities, having an interactive way to ask questions, troubleshoot configurations, or even accessing our own reporting and rules in our environment would make their tool even more accessible and easy to use. Review collected by and hosted on G2.com.

Hawsearch is the best in class search engine provider for our B2B organization. Their platform delivers the best experience to our customers with a very user friendly interface, not to mention their AI driven features that is constantly fine tuning itself based off trending site searches makes it a very low maintenance solution for any organization. Additionally, their development and support team is top notch and are quick to assist with any issues and enhancement/customization requests. Review collected by and hosted on G2.com.

A few of the OOTB system features were not functioning but was due to restrictions interfacing with our ecommerce platform and 3rd party systems. However, in a short period of time they were quick to collaborate with our 3rd party providers and get it implemented. Review collected by and hosted on G2.com.

I really like how easy the Hawksearch platform is to navigate and use. It's easy to maintain on a daily basis. The platform also has a lot of tools that can enhance your site. The Hawksearch team is also very supportive. When we have ideas about new features for our site and need Hawksearch support, they are always helpful and willing to brainstorm with us. There is a lot of reporting available in the tool as well. Review collected by and hosted on G2.com.

Some areas of Hawksearch can have a lot of "stuff" created in it and there isn't a great way to organize rules. Review collected by and hosted on G2.com.

Ease of use, variety of features including merchandising, pinning, boost/bury rules or rules tied to specific attributes etc. Implementation was quick and we had our sandbox and production environments up and running in no time. Our PM along with the technical experts at Hawksearch are quick to address issues that come up and offer solutions and not just temporary Band-Aids. I am pleased with the search engine and our choice to go along with Hawksearch as our vendor. Review collected by and hosted on G2.com.

I do not have any cons for Hawksearch, a year ago I would have said Reporting but the Reporting feature now includes everything we need. Review collected by and hosted on G2.com.

What I like best HawkSearch combines B2B-accurate relevance with strong merchandising control and recommendations, so discovery improves customer experience and becomes a measurable performance lever across our multi-brand environment.” Review collected by and hosted on G2.com.

HawkSearch is powerful, but maximizing value requires discipline around attributes, synonyms, and merchandising governance. Review collected by and hosted on G2.com.

It's very easy to use and delivers the search results we are looking for Review collected by and hosted on G2.com.

We have occasional outtages where it goes down. Review collected by and hosted on G2.com.

We have an amazing working relationship with the team behind HawkSearch. They are responsive to questions as well as open to figuring out how to improve the product for new innovative features. The integration process was seamless, delivered on time, and within budget. The all-in-one, easy-to-use product does the job well for daily searchandising needs. Review collected by and hosted on G2.com.

There are a lot of new AI innovations, which our business does not see a need for at this time. Review collected by and hosted on G2.com.

Ease of use. Unit of measure conversion! Review collected by and hosted on G2.com.

Nothing. Everything you would want in a search agent is included Review collected by and hosted on G2.com.

It’s easy to get the hang of and works well for day-to-day use. We’ve found it to be both reliable and flexible. Overall, it does what we need it to do without being overly complicated. Review collected by and hosted on G2.com.

Reporting could be more detailed. Some tasks take more steps than expected, which can slow things down a bit. Review collected by and hosted on G2.com.

The software is robust and innovative. It has great scalability in the form of features and add ons. Review collected by and hosted on G2.com.

We struggled getting a clean Magento integration. Review collected by and hosted on G2.com.