Compare Alchemer Survey and SurveyLab 
At a Glance
Market Segments
Small-Business (41.8% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
Call Us
$49 per month
Alchemer Survey
Star Rating
(896)4.4 out of 5
Market Segments
Small-Business (41.8% of reviews)
Entry-Level Pricing
Call Us
Free Trial is available
Browse all 4 pricing plansSurveyLab
Star Rating
(98)4.4 out of 5
Market Segments
Small-Business (60.6% of reviews)
Entry-Level Pricing
$49 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Alchemer Survey excels in its Survey Builder with a score of 9.2, allowing for a highly customizable survey creation experience, while SurveyLab follows closely with a score of 9.1, offering a user-friendly interface but with slightly fewer advanced features.
- Reviewers mention that SurveyLab shines in its Quality of Support, scoring 9.3 compared to Alchemer's 8.7, indicating that users find SurveyLab's customer service more responsive and helpful when issues arise.
- G2 users highlight that Alchemer Survey offers a wider variety of Question Types with a score of 9.3, which enhances the flexibility of surveys, whereas SurveyLab's score of 8.9 suggests it has fewer options, potentially limiting creativity in survey design.
- Users on G2 report that SurveyLab's ease of use is a standout feature, scoring 9.2, making it particularly appealing for small businesses that may not have extensive technical expertise, while Alchemer's score of 8.8 indicates a steeper learning curve.
- Reviewers say that Alchemer's Performance Benchmarking feature, scoring 8.8, provides valuable insights into survey performance, but SurveyLab's reporting capabilities, also at 8.6, are noted for being more intuitive and easier to navigate.
- Users mention that SurveyLab's customization options, particularly in Branding with a score of 9.0, allow for a more tailored survey experience, while Alchemer's score of 8.8 indicates it may not offer the same level of branding flexibility.
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Pricing
Entry-Level Pricing
Alchemer Survey
Enterprise Solutions
Call Us
For enterprise customers, we combine products and services to help customers build integrated feedback solutions. We will work with you to define the right package to meet your business needs and will address your contracting and pricing questions.
We specialize in helping teams, departments, and entire organizations act on feedback.
- Volume discounts (over 20 seats)
- Use-case solutions
- Migration services
SurveyLab
Starter
$49
per month
Good for start. Standard online survey functionality, including question logic and graphical reports.
- Unlimited questions
- 1000 responses
- Survey templates
Free Trial
Alchemer Survey
Free Trial is available
SurveyLab
Free Trial is available
Ratings
Meets Requirements
8.9
760
9.1
74
Ease of Use
8.8
761
9.2
73
Ease of Setup
8.9
351
8.9
27
Ease of Admin
8.7
348
9.4
24
Quality of Support
8.7
663
9.3
71
Has the product been a good partner in doing business?
8.8
329
9.3
24
Product Direction (% positive)
8.1
728
8.6
69
Features by Category
Survey Management
9.2
168
9.1
29
9.3
174
8.9
32
8.3
128
8.9
30
8.8
155
8.9
31
Survey Customization
9.1
161
8.9
29
8.8
154
9.0
28
8.6
117
8.6
28
8.0
112
8.7
25
Survey Insights
8.5
163
8.6
28
8.0
97
8.6
24
8.8
168
8.4
27
8.5
131
8.8
27
Customization
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
9.0
8
Additional Functionality
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
9.2
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
7
Platform Content
Not enough data
8.5
8
Not enough data
9.2
8
Not enough data
8.8
8
Not enough data
9.0
8
Platform Additional Functionality
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.5
8
Platform
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Categories
Categories
Shared Categories
Alchemer Survey and SurveyLab are categorized as Survey
Unique Categories
Alchemer Survey has no unique categories
SurveyLab is categorized as Online Form Builder and Employee Engagement
Reviews
Reviewers' Company Size
Alchemer Survey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
8.6%
Information Technology and Services
6.0%
Marketing and Advertising
5.8%
Education Management
5.6%
Non-Profit Organization Management
4.7%
Other
69.3%
Information Technology and Services
12.6%
Education Management
8.4%
Higher Education
6.3%
Marketing and Advertising
5.3%
Market Research
4.2%
Other
63.2%
Most Helpful Reviews
Alchemer Survey
Most Helpful Favorable Review
Greta B.
Verified User in Museums and Institutions
SurveyGizmo has helped us immensely in creating surveys which give us excellent insight into the experience of our patrons and customers! There are quite a few choices around the web for survey creation and reporting, but I feel this is one of the best in...
Most Helpful Critical Review
Verified User in Wholesale
Pricing. It’s not such a service that we should have ever paid for surveys.
SurveyLab
Most Helpful Favorable Review
Agnieszka S.
Verified User in Telecommunications
1. Features- eg. speed of survey creation, speed of obtaining information, matrix questions, filters, logic 2. Reports format - real-time reports 3. Convenience - eg. online access, no software, friendly interface, advanced response collection (email,...
Most Helpful Critical Review
Chandni A.
Verified User in Information Technology and Services
I couldn't go further after creating my survey may be because of the free account. I tried to send in the mail to get the survey result but it was failed, I couldn't understand.
Greta B.
Verified User in Museums and Institutions
SurveyGizmo has helped us immensely in creating surveys which give us excellent insight into the experience of our patrons and customers! There are quite a few choices around the web for survey creation and reporting, but I feel this is one of the best in...
Agnieszka S.
Verified User in Telecommunications
1. Features- eg. speed of survey creation, speed of obtaining information, matrix questions, filters, logic 2. Reports format - real-time reports 3. Convenience - eg. online access, no software, friendly interface, advanced response collection (email,...
Verified User in Wholesale
Pricing. It’s not such a service that we should have ever paid for surveys.
Chandni A.
Verified User in Information Technology and Services
I couldn't go further after creating my survey may be because of the free account. I tried to send in the mail to get the survey result but it was failed, I couldn't understand.
Alternatives
Discussions
What happens to the data I collect? Is it stored securely?
2 comments
A
At SurveyGizmo we take security very seriously. You can review the SurveyGizmo Security Overview here:...Read more
How do you determine some of the best questions to use?
2 comments
A
Hi Michelle,
Asking good questions is the foundation of a great survey. In the tutorial below, we share leading practice considerations for constructing...Read more
How do I make QR codes for the links?
2 comments
JP
¡Hi Dominique!
I have always thought that SurveyGizmo does the hard way, which could be done the easy way.
You just have to copy the URL you want and...Read more
What's the best way to utilize surveylab?
3 comments
YN
The best way to use surveylab is to be in an eligible country and not use a VPN, have a stable connection, and provide real information.Read more
Can you make the basic plans limit bigger than 1000 respondents?
2 comments
GA
You cannot increase the limit of the basic plan unless you upgrade to the next plan. 1000 responses is a good amount to understand if your survey has value....Read more
SurveyLab has no more discussions with answers
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