Alchemer Survey Pricing Overview

The report builder is a huge time saver that allows me to slice/dice results very easily and share out those segments. It is so much easier to use and much less error prone than Qualtrics, despite being a much cheaper product. Review collected by and hosted on G2.com.

I like everything about Alchemer and can't think of a single negative thing to say. Review collected by and hosted on G2.com.

Alchemer as a survey platform is a lot cheaper than other options like qualtrics or Decipher Review collected by and hosted on G2.com.

Save yourself the pain of dealing with poor customer service and a poorly managed survey platform. I have worked with Alchemer now at three different organizations (across the past 8 years), and across all three companies we have discontinued our use of the Alchemer survey platform and all Alchemer services.

If you're looking for any type of advanced question types, their programming team has to get involved (unless you're excellent in writing your own code) and it always takes an extended period of time to get their help (i.e., their own team was the bottleneck to me actually getting my surveys out in real time). The platform also has a lot of bugs that they have not addressed over the last 8 years - customer service does not seem to care.

Speaking of customer service, I have genuinely never worked with a less responsive, more combative, less customer friendly customer service department in my life. Any questions I had, took weeks to get an answer, even with me following up multiple times. Their responses were always very cold, and it was clear that customers asking questions was unwanted.

The other aspect of Alchemer I will warn against is their Alchemer Digital platform (Appenintive). My organization previously used this platform 5+ years ago, and we had discontinued usage of the platform about 3-4 years ago. Unfortunately, Alchemer kept billing us, without confirmation or even a contact email that wasn't bouncing back. This means they were charging us over $20k a year for the past 3-4 years to provide 0 services, and knowing full well they did not have approval from anyone in the org (because all of the notification of billing were being sent to emails that all had bounce-backs - and our company email is on our website, so if they were ethical, they could have reached out). Dealing with customer service and leadership through this entire process has been the worst customer service experience in a professional setting I have ever had. They were disrespectful, not understanding, and push shady business practices of billing accounts, even when they don't have an active relationship or account person for them.

Overall I would really steer clear of all Aclhemer products and would consider SurveyMonkey or Centiment or Suzy or literally any other platform. Review collected by and hosted on G2.com.