Compare Agora and Twilio 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Agora
Star Rating
(43)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AgoraTwilio
Star Rating
(477)4.2 out of 5
Market Segments
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, making it a preferred choice for developers needing quick and efficient communication solutions. In contrast, Agora's API features are noted to be less responsive, which can hinder real-time applications.
- Reviewers mention that Twilio's ease of integration is rated at 8.2, allowing for seamless incorporation into existing systems. On the other hand, Agora's integration capabilities are perceived as more challenging, with a lower score, which may lead to longer setup times.
- G2 users highlight Twilio's strong performance in security and compliance, particularly with HIPAA Compliance rated at 8.5 and GDPR Compliance at 8.7. Users on G2 express concerns about Agora's compliance features, which may not meet the same rigorous standards.
- Users say that Twilio's live chat functionality is robust, scoring 8.0, and is often praised for its reliability in customer support scenarios. Conversely, Agora's live chat feature is rated lower, with users mentioning it lacks some advanced functionalities that Twilio offers.
- Reviewers mention that Twilio's embeddable features score an impressive 8.8, making it easy to integrate communication tools into websites and applications. In contrast, Agora's embeddable options are seen as less flexible, which can limit user engagement.
- Users report that Twilio's analytics and reporting capabilities are rated at 8.1, providing valuable insights for businesses. Meanwhile, Agora's analytics features are perceived as basic, with users expressing a desire for more advanced reporting tools.
Featured Products
Sponsored
Netcapz
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Video Conferencing
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Pricing
Entry-Level Pricing
Agora
No pricing availableTwilio
No pricing availableFree Trial
Agora
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.6
29
8.9
346
Ease of Use
8.1
29
8.4
348
Ease of Setup
7.4
19
7.9
187
Ease of Admin
7.5
19
8.0
186
Quality of Support
7.5
28
8.0
312
Has the product been a good partner in doing business?
8.2
19
8.2
177
Product Direction (% positive)
6.7
25
8.5
335
Features by Category
Content Sharing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
6.7
5
Not enough data
7.3
5
Not enough data
8.3
7
Not enough data
8.8
8
Not enough data
Audience Tools
6.7
5
Not enough data
7.1
8
Not enough data
6.7
5
Not enough data
Streamer Tools
5.7
5
Not enough data
6.7
6
Not enough data
8.1
9
Not enough data
6.0
5
Not enough data
Collaboration Tools
8.6
14
Not enough data
7.9
11
Not enough data
6.7
8
Not enough data
8.0
15
Not enough data
6.5
10
Not enough data
Meeting Coordination
7.1
8
Not enough data
8.2
11
Not enough data
7.7
10
Not enough data
7.0
11
Not enough data
Software Type
8.0
11
Not enough data
8.6
15
Not enough data
7.7
8
Not enough data
Functionality
Not enough data
8.2
93
|
Verified
Not enough data
8.3
90
|
Verified
Not enough data
8.4
91
|
Verified
Support
Not enough data
7.8
91
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
90
|
Verified
API Features
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
7.7
10
Security and Compliance
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.5
11
Not enough data
8.7
9
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agora and Twilio are categorized as Video Platform as a Service (VPaaS)
Unique Categories
Twilio is categorized as Communication Platform as a Service, Cloud PBX Platforms, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Agora
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Events Services
12.8%
Information Technology and Services
10.3%
Professional Training & Coaching
5.1%
Hospital & Health Care
5.1%
Other
41.0%
Computer Software
17.6%
Information Technology and Services
10.6%
Marketing and Advertising
7.2%
Internet
5.2%
Financial Services
5.0%
Other
54.5%
Most Helpful Reviews
Agora
Most Helpful Favorable Review
Juan Carlos G.
Verified User in Events Services
The sdk is really easy to use and the latency is really low. We compared it with a call in Google Meet and the latency was almost the same.
Most Helpful Critical Review
Verified User
If you try to use any features and they don't work, the company does not appear to be knowledgeable about fixing.
Twilio
Most Helpful Favorable Review
Arthur F.
Verified User in Design
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Most Helpful Critical Review
Tanya D.
Verified User in Computer Software
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Juan Carlos G.
Verified User in Events Services
The sdk is really easy to use and the latency is really low. We compared it with a call in Google Meet and the latency was almost the same.
Arthur F.
Verified User in Design
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Verified User
If you try to use any features and they don't work, the company does not appear to be knowledgeable about fixing.
Tanya D.
Verified User in Computer Software
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Alternatives
Discussions
Agora has no discussions with answers
Is it possible to do automated skype message using twilio
2 comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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