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Compare Agora and Twilio 
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At a Glance
Market Segments
Small-Business (67.5% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Agora
Star Rating
(44)4.1 out of 5
Market Segments
Small-Business (67.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AgoraTwilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API Call Speed, scoring 8.3, which allows for faster integration and communication, while Agora's API features are noted to be less responsive, impacting real-time communication.
- Reviewers mention that Twilio's Embeddable feature scores an impressive 8.8, making it easier for businesses to integrate communication tools into their existing platforms, whereas Agora's lower score in this area indicates potential limitations in seamless integration.
- G2 users highlight Twilio's superior Quality of Support, rated at 8.0, which is crucial for businesses needing reliable assistance, while Agora's support rating of 7.5 suggests that users may experience longer wait times or less effective help.
- Users on G2 emphasize Twilio's strong performance in Security and Compliance, particularly with HIPAA Compliance rated at 8.5, making it a preferred choice for healthcare-related applications, while Agora's compliance ratings are lower, which may raise concerns for sensitive industries.
- Reviewers mention that Twilio's Live Chat feature is rated at 8.0, providing effective real-time communication, while Agora's Live Chat rating of 7.1 indicates that users may find it less efficient for immediate customer interactions.
- Users say that Twilio's functionality in Multi-Platform Streaming, rated at 8.3, allows for broader audience reach across different devices, while Agora's lower score in this area suggests limitations in versatility for streaming across platforms.
Pricing
Entry-Level Pricing
Agora
No pricing availableTwilio
No pricing availableFree Trial
Agora
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.6
30
8.8
363
Ease of Use
8.1
30
8.2
368
Ease of Setup
7.4
20
7.7
207
Ease of Admin
7.5
20
7.9
195
Quality of Support
7.6
29
7.8
329
Has the product been a good partner in doing business?
8.2
20
8.1
186
Product Direction (% positive)
6.9
26
8.3
353
Features by Category
Content Sharing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Virtual Classroom
Not enough data
Not enough data
Software Options
6.7
5
Not enough data
7.3
5
Not enough data
8.3
7
Not enough data
8.8
8
Not enough data
Audience Tools
6.7
5
Not enough data
7.1
8
Not enough data
6.7
5
Not enough data
Streamer Tools
5.7
5
Not enough data
6.7
6
Not enough data
8.1
9
Not enough data
6.0
5
Not enough data
Agentic AI - Live Stream
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.6
14
Not enough data
7.9
11
Not enough data
6.7
8
Not enough data
8.0
15
Not enough data
6.5
10
Not enough data
Meeting Coordination
7.1
8
Not enough data
8.2
11
Not enough data
7.7
10
Not enough data
7.0
11
Not enough data
Software Type
8.0
11
Not enough data
8.6
15
Not enough data
7.7
8
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
107
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
8.3
104
|
Verified
Support
Not enough data
7.6
105
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agora and Twilio are categorized as Video Platform as a Service (VPaaS)
Unique Categories
Twilio is categorized as Communication Platform as a Service (CPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Agora
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.0%
Events Services
12.5%
Information Technology and Services
10.0%
Professional Training & Coaching
5.0%
Hospital & Health Care
5.0%
Other
42.5%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Alternatives
Discussions
Agora has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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