Compare Adversus and Talkdesk 
At a Glance
Market Segments
Small-Business (86.4% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$165.00
$85.00 1 Per user, Per month
Adversus
Star Rating
(50)4.8 out of 5
Market Segments
Small-Business (86.4% of reviews)
Entry-Level Pricing
$165.00
Browse all 2 pricing plansTalkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its Preview Dialing feature, scoring 9.2, which allows agents to review customer information before making a call. In contrast, Adversus has a slightly lower score of 8.9 for the same feature, indicating that Talkdesk may provide a more user-friendly experience in this area.
- Reviewers mention that Adversus shines in Mobile SMS capabilities, achieving a high score of 9.7, while Talkdesk's score of 8.3 suggests it may not be as robust in mobile communication options, making Adversus a better choice for businesses prioritizing mobile engagement.
- G2 users highlight Talkdesk's superior Quality of Support, with a score of 8.8 compared to Adversus's impressive 9.9. This indicates that while both platforms offer good support, Adversus may provide an even higher level of customer service and responsiveness.
- Users on G2 report that Talkdesk's Call Recording feature is highly rated at 9.4, which is essential for compliance and training purposes. Adversus, while still strong at 9.0, may not offer the same level of functionality or user satisfaction in this critical area.
- Reviewers mention that Talkdesk's Performance Analysis tools score 9.1, providing detailed insights into agent performance. In comparison, Adversus's score of 8.8 suggests that while it offers performance analysis, it may not be as comprehensive or user-friendly as Talkdesk's offerings.
- Users say that Talkdesk's Omnichannel capabilities, scoring 8.2, may not be as robust as Adversus's lower score of 7.9, indicating that Adversus might provide a more integrated experience across various communication channels, which is crucial for modern customer service strategies.
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Pricing
Entry-Level Pricing
Adversus
Annually
$165.00
All prices are excl. VAT
- Free telephony
- Full access to all features
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
Adversus
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.9
26
8.9
1,950
Ease of Use
8.9
28
9.1
1,958
Ease of Setup
8.5
27
8.8
989
Ease of Admin
8.8
32
8.9
901
Quality of Support
9.9
33
8.8
1,730
Has the product been a good partner in doing business?
9.5
32
8.8
884
Product Direction (% positive)
9.3
34
8.7
1,859
Features by Category
Dialing Options
8.9
14
|
Verified
9.2
308
|
Verified
9.2
13
|
Verified
9.2
282
|
Verified
8.7
13
|
Verified
9.0
268
|
Verified
Agent Tools
7.9
11
|
Verified
9.0
254
|
Verified
8.5
11
9.2
240
|
Verified
8.4
15
|
Verified
9.1
243
|
Verified
9.0
13
|
Verified
9.4
337
|
Verified
Automation
9.0
8
|
Verified
9.1
232
|
Verified
Not enough data
9.1
228
|
Verified
Not enough data
9.2
249
|
Verified
Not enough data
9.0
214
|
Verified
8.8
10
|
Verified
9.0
252
|
Verified
Administration
Not enough data
9.1
146
Not enough data
9.0
139
Not enough data
9.1
142
Knowledge Management
Not enough data
9.1
141
Not enough data
9.1
138
Not enough data
9.2
143
Compliance
Not enough data
9.2
140
Not enough data
9.1
136
Not enough data
9.3
139
Not enough data
9.1
137
Customer Support
Not enough data
9.0
140
Not enough data
9.1
134
Not enough data
9.0
131
Data Security
Not enough data
9.2
127
Not enough data
9.2
128
Not enough data
9.3
136
Not enough data
9.3
124
Administration
Not enough data
9.1
149
Not enough data
9.2
159
Not enough data
9.2
166
Generative AI
Not enough data
Feature Not Available
Quality Assurance
Not enough data
9.2
353
Not enough data
9.0
324
Not enough data
8.9
361
Engagement
Not enough data
9.1
339
Not enough data
9.2
362
Not enough data
9.0
350
Performance
Not enough data
9.0
344
Not enough data
9.2
346
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.7
5
9.1
778
|
Verified
Feature Not Available
8.6
502
|
Verified
Feature Not Available
8.4
488
|
Verified
9.7
5
8.3
480
|
Verified
Feature Not Available
8.6
509
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
Feature Not Available
8.9
922
|
Verified
Not enough data
9.0
943
|
Verified
Not enough data
9.0
794
|
Verified
Not enough data
8.7
536
|
Verified
9.7
5
8.8
553
|
Verified
Feature Not Available
9.1
676
|
Verified
9.3
5
8.9
674
Feature Not Available
8.8
620
|
Verified
Administrative
9.7
5
8.8
871
|
Verified
8.9
6
9.1
890
|
Verified
9.4
6
8.8
977
|
Verified
9.7
5
9.1
677
|
Verified
Feature Not Available
8.8
539
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
242
|
Verified
Not enough data
9.1
224
|
Verified
Not enough data
8.8
192
|
Verified
Not enough data
8.9
203
|
Verified
Not enough data
8.8
200
|
Verified
Administration
Not enough data
9.0
223
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
9.2
243
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
9.0
201
|
Verified
Platform
Not enough data
8.2
161
Not enough data
7.8
169
Not enough data
8.8
191
Not enough data
9.0
194
Not enough data
9.0
194
Not enough data
9.0
184
Not enough data
8.8
186
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.0
192
Not enough data
8.8
184
Administrative
Not enough data
9.1
196
Not enough data
8.9
199
Customer Support
Not enough data
8.0
49
Not enough data
8.0
50
Not enough data
7.9
50
Automation
Not enough data
8.0
49
Not enough data
8.0
49
Not enough data
8.0
49
Artificial Intelligence
Not enough data
8.0
50
Not enough data
8.2
49
Not enough data
7.8
47
Generative AI
Not enough data
Feature Not Available
Calling
9.2
26
Not enough data
8.8
20
Not enough data
8.3
22
Not enough data
9.3
22
Not enough data
Contacts
8.4
21
Not enough data
9.0
22
Not enough data
9.1
21
Not enough data
Insights
9.1
27
Not enough data
8.5
23
Not enough data
8.2
16
Not enough data
8.7
23
Not enough data
8.9
19
Not enough data
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Categories
Categories
Shared Categories
Adversus and Talkdesk are categorized as Contact Center and Auto Dialer
Unique Categories
Adversus is categorized as Outbound Call Tracking
Reviews
Reviewers' Company Size
Adversus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.5%
Marketing and Advertising
15.9%
Insurance
9.1%
Computer Software
6.8%
Oil & Energy
4.5%
Other
43.2%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
Adversus
Most Helpful Favorable Review
Verified User in Non-Profit Organization Management
The Way the program helps supervisors getting stats from the phoners is amazing. Its easy to achive the goals with simple stats making it easier to analyse and work with phoners.
Most Helpful Critical Review
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Verified User in Non-Profit Organization Management
The Way the program helps supervisors getting stats from the phoners is amazing. Its easy to achive the goals with simple stats making it easier to analyse and work with phoners.
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Discussions
How can you solve - BlueTooth issues with Mac..
1 comment
MH
It seems that it's not your headset that is the issue, but more likely your internet connection. If you're working with a Wi-Fi setup, you should consider...Read more
Adversus has no more discussions with answers
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