Compare Adversus and Genesys Cloud CX 
At a Glance
Market Segments
Small-Business (86.4% of reviews)
Mid-Market (46.3% of reviews)
Entry-Level Pricing
$165.00
No pricing available
Adversus
Star Rating
(50)4.8 out of 5
Market Segments
Small-Business (86.4% of reviews)
Entry-Level Pricing
$165.00
Browse all 2 pricing plansGenesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX excels in its AI capabilities, particularly with its AI Text Generation feature, which received a score of 8.2. In contrast, Adversus shines with its AI Text Summarization, scoring 8.3, making it a better choice for users focused on summarizing large volumes of text efficiently.
- Reviewers mention that Genesys Cloud CX offers robust call routing options, scoring 9.1, which is crucial for businesses needing efficient customer service. Adversus, while also strong in this area, scored slightly lower at 9.0, indicating that Genesys may provide a more seamless experience in this aspect.
- G2 users highlight the superior quality of support from Adversus, which scored an impressive 9.9, compared to Genesys Cloud CX's 8.1. This suggests that users of Adversus may experience quicker resolutions and better assistance when issues arise.
- Users on G2 report that Genesys Cloud CX has a more comprehensive omnichannel approach, scoring 8.6, which is essential for businesses looking to engage customers across multiple platforms. Adversus, however, has a lower score of 7.9 in this area, indicating a potential gap in its omnichannel capabilities.
- Reviewers mention that Adversus excels in its user-friendly interface, with an ease of use score of 8.9, matching that of Genesys Cloud CX. However, Adversus's overall higher star rating of 4.8 compared to Genesys's 4.3 suggests a more favorable user experience overall.
- Users say that Genesys Cloud CX's reporting and dashboards feature, scoring 7.4, may not meet the expectations of users looking for in-depth analytics. In contrast, Adversus scored 9.4 in this area, indicating that it provides more comprehensive insights and reporting capabilities for users.
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Pricing
Entry-Level Pricing
Adversus
Annually
$165.00
All prices are excl. VAT
- Free telephony
- Full access to all features
Genesys Cloud CX
No pricing availableFree Trial
Adversus
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.9
26
8.6
984
Ease of Use
8.9
28
8.9
991
Ease of Setup
8.5
27
8.3
563
Ease of Admin
8.8
32
8.4
550
Quality of Support
9.9
33
8.2
941
Has the product been a good partner in doing business?
9.5
32
8.4
546
Product Direction (% positive)
9.3
34
8.7
887
Features by Category
Messenger
Not enough data
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Channels
Not enough data
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Customers
Not enough data
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Dialing Options
8.9
14
|
Verified
8.8
131
9.2
13
|
Verified
8.9
115
8.7
13
|
Verified
8.8
113
Agent Tools
7.9
11
|
Verified
8.8
118
8.5
11
8.6
111
8.4
15
|
Verified
8.7
125
9.0
13
|
Verified
9.1
148
Automation
9.0
8
|
Verified
8.6
109
Not enough data
8.7
91
Not enough data
9.2
133
Not enough data
8.7
94
8.8
10
|
Verified
8.8
127
Quality Assurance
Not enough data
8.7
140
Not enough data
8.6
131
Not enough data
7.7
142
Engagement
Not enough data
8.4
121
Not enough data
8.1
141
Not enough data
8.1
129
Performance
Not enough data
8.5
136
Not enough data
8.9
134
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.7
5
9.1
312
|
Verified
Feature Not Available
8.2
172
Feature Not Available
8.5
205
|
Verified
9.7
5
8.4
173
|
Verified
Feature Not Available
8.3
204
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
Feature Not Available
8.7
363
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.7
309
|
Verified
Not enough data
8.2
203
|
Verified
9.7
5
8.4
214
|
Verified
Feature Not Available
9.1
285
|
Verified
9.3
5
8.8
272
|
Verified
Feature Not Available
8.6
213
Administrative
9.7
5
8.3
326
|
Verified
8.9
6
8.7
366
|
Verified
9.4
6
7.4
401
|
Verified
9.7
5
8.8
258
|
Verified
Feature Not Available
8.4
228
Responses
Not enough data
9.2
29
Not enough data
9.4
31
Not enough data
8.6
28
Automation - AI Agents
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.9
6
Platform
Not enough data
8.8
30
Not enough data
9.3
30
Not enough data
9.1
28
Autonomy - AI Agents
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
9.0
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.5
44
Not enough data
8.7
43
Not enough data
9.1
45
Not enough data
8.5
46
Not enough data
8.2
41
Platform
Not enough data
8.8
42
Not enough data
8.9
45
Not enough data
9.0
42
Not enough data
8.5
45
Not enough data
8.1
39
Not enough data
8.8
47
Not enough data
8.6
43
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.7
157
Not enough data
8.6
147
Not enough data
8.5
138
Not enough data
8.2
135
Not enough data
7.9
103
Administration
Not enough data
8.0
129
Not enough data
8.4
148
Not enough data
8.4
155
Not enough data
7.9
129
Not enough data
8.5
138
Administration
Not enough data
9.3
21
Not enough data
8.9
20
Not enough data
9.3
19
Security
Not enough data
9.4
20
Not enough data
9.6
19
Messaging Channels
Not enough data
9.0
25
Not enough data
9.2
26
Not enough data
9.2
28
Not enough data
9.0
27
Administration
Not enough data
9.0
29
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
8.9
30
Platform
Not enough data
8.7
125
Not enough data
7.8
110
Not enough data
8.8
144
Not enough data
9.1
146
Not enough data
8.8
141
Not enough data
9.1
139
Not enough data
9.1
140
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
133
Not enough data
8.7
129
Administrative
Not enough data
9.0
138
Not enough data
8.1
139
Customer Support
Not enough data
9.0
27
Not enough data
8.9
29
Not enough data
8.3
27
Automation
Not enough data
8.7
26
Not enough data
8.5
30
Not enough data
9.0
28
Artificial Intelligence
Not enough data
8.9
28
Not enough data
8.8
28
Not enough data
9.0
26
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.6
152
|
Verified
Not enough data
8.4
155
|
Verified
Not enough data
8.3
111
Not enough data
8.4
123
Not enough data
8.4
78
Internal Use
Not enough data
8.5
152
|
Verified
Not enough data
8.6
147
|
Verified
Not enough data
8.4
108
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.2
117
|
Verified
Not enough data
8.5
117
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
20
Not enough data
9.0(won by default)
22
Not enough data
9.0(won by default)
20
Channels
Not enough data
9.4(won by default)
22
Not enough data
9.2(won by default)
24
Not enough data
9.0(won by default)
24
Not enough data
9.6(won by default)
26
Not enough data
9.4(won by default)
23
Insight
Not enough data
9.5(won by default)
22
Not enough data
9.0(won by default)
26
Not enough data
9.0(won by default)
24
Not enough data
9.4(won by default)
21
Generative AI
Not enough data
Feature Not Available
Basic Communication
Not enough data
9.6
52
Not enough data
7.8
36
Not enough data
8.6
41
Not enough data
8.5
38
Not enough data
8.7
44
Not enough data
8.6
44
Access
Not enough data
8.3
43
Not enough data
8.1
37
Not enough data
8.1
38
Advanced Features
Not enough data
8.8
50
Not enough data
8.6
44
Not enough data
9.1
50
Calling
9.2
26
9.3
39
8.8
20
8.2
33
8.3
22
8.7
38
9.3
22
8.6
38
Contacts
8.4
21
8.4
37
9.0
22
8.3
35
9.1
21
8.5
33
Insights
9.1
27
8.3
34
8.5
23
8.7
36
8.2
16
8.6
37
8.7
23
8.3
32
8.9
19
8.2
31
Extensions
Not enough data
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Features
Not enough data
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Adversus and Genesys Cloud CX are categorized as Outbound Call Tracking, Contact Center, and Auto Dialer
Unique Categories
Adversus has no unique categories
Genesys Cloud CX is categorized as Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, AI Agents, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, VoIP, Contact Center Workforce, Call Center Infrastructure (CCI), and Proactive Notification
Reviews
Reviewers' Company Size
Adversus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.5%
Marketing and Advertising
15.9%
Insurance
9.1%
Computer Software
6.8%
Oil & Energy
4.5%
Other
43.2%
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.4%
Consumer Services
4.8%
Accounting
4.8%
Other
63.5%
Most Helpful Reviews
Adversus
Most Helpful Favorable Review
Verified User in Non-Profit Organization Management
The Way the program helps supervisors getting stats from the phoners is amazing. Its easy to achive the goals with simple stats making it easier to analyse and work with phoners.
Most Helpful Critical Review
Genesys Cloud CX
Most Helpful Favorable Review
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Most Helpful Critical Review
Verified User in Hospital & Health Care
Constant enterprise level crashes and it takes an extended amount of time (an hour plus) for support to resolve the issue.
Verified User in Non-Profit Organization Management
The Way the program helps supervisors getting stats from the phoners is amazing. Its easy to achive the goals with simple stats making it easier to analyse and work with phoners.
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Verified User in Hospital & Health Care
Constant enterprise level crashes and it takes an extended amount of time (an hour plus) for support to resolve the issue.
Discussions
How can you solve - BlueTooth issues with Mac..
1 comment
MH
It seems that it's not your headset that is the issue, but more likely your internet connection. If you're working with a Wi-Fi setup, you should consider...Read more
Adversus has no more discussions with answers
Anyone integrated PureCloud with custom CRM?
5 comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 comments
MG
The text appears to be related to a technical context, possibly involving software or system design. "States" and "wait feature" could refer to components or...Read more
Whatbis the best way to review data regarding blended agent stats
2 comments
MG
To obtain agents status data, navigate to the reports tab, select new, and choose the option for agents status.Read more
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