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Addigy
Addigy
(225)
4.5 out of 5
Addigy
By Addigy
Optimized for quick response
Atera
Atera
(991)
4.6 out of 5
Atera
By Atera
Optimized for quick response
At a Glance
Addigy
Addigy
Star Rating
(225)4.5 out of 5
Market Segments
Small-Business (59.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Addigy
Atera
Atera
Star Rating
(991)4.6 out of 5
Market Segments
Small-Business (61.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Atera excels in overall user satisfaction, reflected in its higher G2 Score compared to Addigy. Users appreciate features like automated monitoring thresholds that provide valuable visibility into device health, helping to proactively address potential outages.
  • Users say Atera's implementation process is notably straightforward, with many highlighting the intuitive onboarding wizard that simplifies setup. This ease of use is further emphasized by its high ratings in user experience, making it a preferred choice for small businesses.
  • Reviewers mention that Addigy shines in its Mac support capabilities, allowing users to update both MacOS and third-party software seamlessly. This feature is particularly beneficial for organizations heavily reliant on Apple products, showcasing Addigy's niche strength.
  • According to verified reviews, Atera's automated patch deployment and real-time device monitoring instill confidence in users, ensuring that endpoints remain up to date. This proactive approach to device management is a significant advantage for IT teams.
  • Users appreciate Addigy's easy deployment process, which simplifies the setup of device, system updates, and authentication policies. However, some users feel that Atera's overall user interface is more intuitive, making it easier to navigate daily tasks.
  • Reviewers highlight that both products offer quality support, but Atera's higher volume of recent reviews suggests a more active user community, which can be beneficial for troubleshooting and sharing best practices among users.
Pricing
Entry-Level Pricing
Addigy
No pricing available
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
Free Trial
Addigy
Free Trial is available
Atera
Free Trial is available
Ratings
Meets Requirements
9.0
182
8.8
846
Ease of Use
8.3
184
9.2
893
Ease of Setup
8.3
168
9.1
746
Ease of Admin
8.6
172
9.0
583
Quality of Support
9.0
176
9.0
804
Has the product been a good partner in doing business?
9.3
165
9.2
576
Product Direction (% positive)
8.8
179
9.4
833
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.0
330
Ticket and Case Management
Not enough data
8.6
301
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Generative AI
Not enough data
7.2
236
Not enough data
7.3
236
Agentic AI - Help Desk
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Communication Channels
Not enough data
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Platform
Not enough data
7.2
293
Not enough data
7.8
303
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
306
Not enough data
8.5
303
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
Not enough data
8.0
170
Administration
Not enough data
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Service Desk
Not enough data
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Management
Not enough data
8.6
153
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Functionality
Not enough data
8.4
155
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
152
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
Not enough data
8.2
631
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
590
|
Verified
Not enough data
8.4
76
Not enough data
8.1
71
Monitoring and Management
Not enough data
9.1
589
|
Verified
Not enough data
8.3
543
|
Verified
Not enough data
8.3
541
|
Verified
Not enough data
8.6
582
|
Verified
Not enough data
8.3
75
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
85
Service Management
Not enough data
9.1
582
|
Verified
Not enough data
8.7
78
Not enough data
8.6
93
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.8
81
Not enough data
7.6
77
Not enough data
7.9
77
Not enough data
7.7
77
Not enough data
7.8
76
Not enough data
7.5
78
Not enough data
7.4
77
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
Not enough data
7.5
33
Scope
Not enough data
6.8
30
Not enough data
8.0
32
Security
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Management
Not enough data
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Network MonitoringHide 27 FeaturesShow 27 Features
Not enough data
8.1
300
Functionality
Not enough data
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Monitoring - Network Monitoring
Not enough data
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Management
Not enough data
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Analytics - Network Monitoring
Not enough data
8.2
34
Not enough data
8.0
34
Security - Network Monitoring
Not enough data
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Network Performance - Network Monitoring
Not enough data
8.2
34
Not enough data
8.1
34
AI Automation - Network Monitoring
Not enough data
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Agentic AI - Network Monitoring
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
AIOps PlatformsHide 18 FeaturesShow 18 Features
Not enough data
7.8
10
Functionality
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
6.9
6
Management
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.9
233
Asset Inventory
Not enough data
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Generative AI
Not enough data
7.2
195
Not enough data
7.2
192
Agentic AI - IT Asset Management
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Management
Not enough data
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
9.5
10
Responses
Not enough data
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Autonomy - AI Agents
Not enough data
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Generative AI
Not enough data
9.6
9
Not enough data
9.6
9
Remote SupportHide 18 FeaturesShow 18 Features
8.3
69
7.8
468
Administration
9.2
66
8.7
440
8.1
54
8.4
437
Feature Not Available
7.3
383
8.7
59
9.0
441
8.2
53
8.2
422
8.4
56
8.2
441
Maintenance
8.9
65
8.9
441
Feature Not Available
7.8
391
Communication
8.1
51
Feature Not Available
Feature Not Available
6.1
364
Feature Not Available
6.1
357
7.7
38
6.9
368
Security
9.4
55
7.8
380
9.5
56
8.0
388
Device Support
8.8
52
7.4
391
6.7
50
8.2
395
6.1
44
8.2
393
Performance
8.7
58
8.3
426
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
7.2
285
Generative AI
Not enough data
7.2
281
AI IT AgentsHide 16 FeaturesShow 16 Features
Not enough data
7.6
13
Automation - AI IT Agents
Not enough data
8.0
11
Not enough data
7.9
11
Autonomy - AI IT Agents
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
IT Ticket Management - AI IT Agents
Not enough data
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
IT Support Automation - AI IT Agents
Not enough data
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring and Management - Autonomous Endpoint Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Service DeskHide 19 FeaturesShow 19 Features
Not enough data
8.2
229
Incident Management
Not enough data
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Reporting
Not enough data
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Access & Usability
Not enough data
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Agentic AI - Service Desk
Not enough data
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
7.9
130
Not enough data
Platform - Mobile Device Management (MDM)
9.2
85
Not enough data
Operating System
7.3
94
Not enough data
9.4
110
Not enough data
Feature Not Available
Not enough data
Management
8.8
108
Not enough data
8.4
88
Not enough data
8.6
76
Not enough data
8.4
74
Not enough data
8.8
100
Not enough data
Security
9.2
98
Not enough data
8.8
105
Not enough data
Agentic AI - Mobile Device Management (MDM)
6.9
12
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
6.8
10
Not enough data
7.2
10
Not enough data
6.5
10
Not enough data
Enterprise Mobility ManagementHide 21 FeaturesShow 21 Features
7.9
86
Not enough data
Platform
9.1
54
Not enough data
9.3
73
Not enough data
9.0
75
Not enough data
Operating System
Feature Not Available
Not enough data
9.3
72
Not enough data
Feature Not Available
Not enough data
Security
9.1
76
Not enough data
8.9
63
Not enough data
9.0
67
Not enough data
Management
8.9
72
Not enough data
8.6
51
Not enough data
8.9
45
Not enough data
8.8
43
Not enough data
9.0
68
Not enough data
Agentic AI - Enterprise Mobility Management
6.7
6
Not enough data
5.8
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
5.3
6
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
Not enough data
8.4
84
Analysis
Not enough data
8.2
76
Platform
Not enough data
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Security
Not enough data
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Agentic AI - Enterprise IT Management
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Addigy
Addigy
Atera
Atera
Addigy and Atera are categorized as Remote Support
Unique Categories
Addigy
Atera
Reviews
Reviewers' Company Size
Addigy
Addigy
Small-Business(50 or fewer emp.)
59.9%
Mid-Market(51-1000 emp.)
35.3%
Enterprise(> 1000 emp.)
4.8%
Atera
Atera
Small-Business(50 or fewer emp.)
61.5%
Mid-Market(51-1000 emp.)
34.4%
Enterprise(> 1000 emp.)
4.1%
Reviewers' Industry
Addigy
Addigy
Information Technology and Services
39.1%
Computer & Network Security
11.1%
Computer Software
8.7%
Marketing and Advertising
3.4%
Higher Education
3.4%
Other
34.3%
Atera
Atera
Information Technology and Services
30.8%
Computer & Network Security
12.9%
Hospital & Health Care
3.2%
Manufacturing
3.0%
Telecommunications
3.0%
Other
47.0%
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Atera
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Discussions
Addigy
Addigy Discussions
How do I activate root user over Addigy's terminal?
2 Comments
Zac B.
ZB
sudo suRead more
1. How to automate a package that requires full disk access to complete the installation.
2 Comments
Zac B.
ZB
Create a configuration profile granting full disk access using the team identifier Read more
Best way to restart FileVaulted Mac
1 Comment
MA
Use fdesetup authrestart as documented here: https://derflounder.wordpress.com/2012/09/22/fdesetup-authrestart-filevault-2s-one-time-encryption-bypass-feature/Read more
See all discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
Ask Addigy a QuestionContact Addigy
Ask Atera a QuestionContact Atera

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Add Product
Addigy
Addigy
Optimized for quick response
Atera
Atera
Optimized for quick response