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Acquire
Acquire
(43)
4.2 out of 5
Acquire
By Acquire
Glia
Glia
(38)
4.8 out of 5
Glia
By Glia
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At a Glance
Acquire
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Information
Entry-Level Pricing
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Glia
Glia
Star Rating
(38)4.8 out of 5
Market Segments
Mid-Market (71.1% of reviews)
Information
Entry-Level Pricing
$$$ Contact Us
Learn more about Glia
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Glia excels in "Ease of Use" with a score of 9.7, making it highly intuitive for new users, while Acquire's score of 8.4 indicates a steeper learning curve, which some users find challenging.
  • Reviewers mention that Glia's "Real Time Assistance" feature, rated at 9.7, provides seamless support during customer interactions, whereas Acquire's lower score of 8.4 in "Quality of Support" suggests that users may experience delays in assistance.
  • G2 users highlight Glia's superior "Ticket Collaboration" capabilities, which enhance team communication and efficiency, while Acquire's offerings in this area are perceived as less robust, leading to potential bottlenecks in workflow.
  • Users on G2 appreciate Glia's "Self-Service Experience" with a Knowledge Base score of 9.3, which allows customers to find answers independently, contrasting with Acquire's lower score of 8.6, indicating a less comprehensive self-service option.
  • Reviewers mention that Glia's "Customization" features, rated at 8.7, allow for tailored solutions that fit specific business needs, while Acquire's score of 8.2 suggests limitations in this area, potentially affecting user satisfaction.
  • Users say that Glia's "Omnichannel" capabilities are more advanced, providing a seamless experience across various platforms, while Acquire's lower score of 7.7 indicates that users may face challenges in maintaining consistent communication across channels.
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Pricing
Entry-Level Pricing
Acquire
Starter
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Glia
Glia Digital Customer Service Platform
$$$
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Learn more about Glia
Free Trial
Acquire
No trial information available
Glia
No trial information available
Ratings
Meets Requirements
8.9
35
9.3
25
Ease of Use
8.4
35
9.7
26
Ease of Setup
8.7
27
9.5
22
Ease of Admin
8.7
27
9.3
22
Quality of Support
8.4
35
9.1
25
Has the product been a good partner in doing business?
8.9
27
9.5
22
Product Direction (% positive)
8.2
33
10.0
24
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
8.1
21
8.8
15
Ticket and Case Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.2
16
|
Verified
8.8
15
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
SMS MarketingHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 19 FeaturesShow 19 Features
Not enough data
9.3
31
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
9.0
5
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
9.4
52
Administration
Not enough data
9.3
9
Not enough data
9.4
9
Not enough data
9.7
13
Security
Not enough data
9.2
11
Not enough data
9.3
10
Conversational SupportHide 10 FeaturesShow 10 Features
7.8
27
Not enough data
Conversational Platform
8.3
6
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
Feature Not Available
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Call Center Infrastructure (CCI)Hide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.7
171
8.9
145
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.2
23
|
Verified
9.8
20
8.7
23
|
Verified
9.5
17
8.5
9
|
Verified
7.2
6
8.7
15
|
Verified
8.8
13
8.7
9
|
Verified
9.3
15
Internal Use
8.2
16
|
Verified
8.8
15
9.2
20
|
Verified
9.1
17
8.6
14
8.7
10
8.6
12
|
Verified
9.2
13
8.7
15
|
Verified
8.3
9
8.1
15
|
Verified
8.8
10
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
9.0
47
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
8.6
6
Not enough data
8.9
6
Feature Not Available
8.3
5
Not enough data
Not enough data
Feature Not Available
9.7
5
Self-Service Platform
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
9.3
7
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Acquire
Acquire
Glia
Glia
Unique Categories
Acquire
Glia
Reviews
Reviewers' Company Size
Acquire
Acquire
Small-Business(50 or fewer emp.)
54.8%
Mid-Market(51-1000 emp.)
40.5%
Enterprise(> 1000 emp.)
4.8%
Glia
Glia
Small-Business(50 or fewer emp.)
21.1%
Mid-Market(51-1000 emp.)
71.1%
Enterprise(> 1000 emp.)
7.9%
Reviewers' Industry
Acquire
Acquire
Computer Software
16.7%
Information Technology and Services
9.5%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Banking
7.1%
Other
52.4%
Glia
Glia
Banking
42.1%
Financial Services
34.2%
Insurance
15.8%
Oil & Energy
2.6%
Luxury Goods & Jewelry
2.6%
Other
2.6%
Most Helpful Reviews
Acquire
Acquire
Most Helpful Favorable Review
Verified User
G
Verified User in Computer Software

Super intuitive and easy to use - good customer support

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

Lack of sound notifications for our support team led to missed live chats

Glia
Glia
Most Helpful Favorable Review
Verified User in Insurance
GI
Verified User in Insurance

SaleMove has provided us with the omni-channel solution that we have been searching for, allowing us to engage with our current customers and potential customers in ways that we never expected. After reviewing other co-browsing solutions from other vendors,...

Most Helpful Critical Review
Verified User
G
Verified User in Financial Services

Lack of support, does not integrate well with other platforms for call center, does not work well with a kiosk mode. There are more features available on the platform but we have never been told or introduced to them as we have been a client for over 2...

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Discussions
Acquire
Acquire Discussions
Monty the Mongoose crying
Acquire has no discussions with answers
See all discussions
Glia
Glia Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 comment
Jitendra (Jack) C.
JC
Erick. Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Monty the Mongoose crying
Glia has no more discussions with answers
See all discussions
Ask Acquire a QuestionContact Acquire
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