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Acquire
Acquire
(43)
4.2 out of 5
Acquire
By Acquire
Glia
Glia
(86)
4.8 out of 5
Glia
By Glia
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At a Glance
Acquire
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Information
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plans
Glia
Glia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about Glia
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Glia excels in user satisfaction, boasting a significantly higher overall rating compared to Acquire. Users appreciate Glia's high-quality technology and its easy-to-use recording and analytics functions, which enhance their customer service experience.
  • According to verified reviews, Glia's implementation process is praised for being quick and seamless, with users highlighting the intuitive onboarding wizard. In contrast, Acquire users have noted some challenges with setup, indicating that it may not be as straightforward.
  • Users say that Glia's support quality is a standout feature, with many expressing satisfaction with the company's responsiveness and assistance. One user mentioned, "The people at GLIA are amazing," showcasing the positive experiences with customer support, while Acquire's support quality received lower ratings.
  • Reviewers mention that Glia's co-browsing feature is particularly effective, with a score that reflects its strong performance in facilitating real-time collaboration. Users have found this feature to be a game changer, whereas Acquire's co-browsing capabilities are seen as less robust.
  • According to recent feedback, Glia's contextual engagement tools are highly regarded, with users noting the effectiveness of features like in-app messaging and transcripts. In comparison, Acquire's engagement features, while functional, do not receive the same level of enthusiasm from users.
  • G2 reviewers highlight that Glia is particularly well-suited for mid-market businesses, with a majority of reviews coming from this segment. This suggests that Glia may offer more tailored solutions for larger organizations, while Acquire is more focused on small businesses, which may limit its appeal for those seeking advanced features.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
Browse all 3 pricing plans
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Learn more about Glia
Free Trial
Acquire
No trial information available
Glia
No trial information available
Ratings
Meets Requirements
8.9
35
9.3
52
Ease of Use
8.4
35
9.7
68
Ease of Setup
8.7
27
9.3
59
Ease of Admin
8.7
27
9.1
46
Quality of Support
8.4
35
9.5
52
Has the product been a good partner in doing business?
8.9
27
9.6
46
Product Direction (% positive)
8.2
33
9.8
50
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.2
16
|
Verified
8.6
33
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
SMS MarketingHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
7.2
8
Quality Assurance
Not enough data
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Engagement
Not enough data
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Performance
Not enough data
6.4
6
Not enough data
7.6
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
8.4
18
Channels
Not enough data
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Generative AI
Not enough data
7.2
6
Functions
Not enough data
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
9.4
25
Administration
Not enough data
9.3
20
Not enough data
9.0
21
Not enough data
9.7
24
Security
Not enough data
9.4
22
Not enough data
9.4
21
Conversational SupportHide 10 FeaturesShow 10 Features
7.8
7
Not enough data
Conversational Platform
8.3
6
Not enough data
7.7
5
Not enough data
6.7
5
9.3
5
Feature Not Available
Not enough data
Support Automation
Not enough data
9.7
5
Not enough data
9.7
5
8.1
6
9.3
5
8.0
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
9.2
8
Platform
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
9.6
8
Not enough data
8.8
8
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.6
8
Not enough data
9.2
8
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.7
24
8.7
43
Generative AI
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
8.2
13
Communication
9.2
23
|
Verified
9.5
37
8.7
23
|
Verified
9.5
33
8.5
9
|
Verified
6.8
19
8.7
15
|
Verified
9.1
27
8.7
9
|
Verified
9.5
30
Internal Use
8.2
16
|
Verified
8.6
33
9.2
20
|
Verified
9.4
30
8.6
14
8.4
23
8.6
12
|
Verified
8.2
26
8.7
15
|
Verified
8.1
22
8.1
15
|
Verified
8.7
23
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
8.9
16
Generative AI
Not enough data
9.4
8
Self-Service Experience
Not enough data
9.0
14
Not enough data
9.2
14
Feature Not Available
7.8
12
Not enough data
8.8
11
Feature Not Available
8.9
11
Self-Service Platform
Not enough data
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
9.8
8
Generative AI
Not enough data
9.8
8
Not enough data
9.6
8
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire
Acquire
Glia
Glia
Unique Categories
Acquire
Acquire is categorized as Customer Communications Management, Chatbots, and Help Desk
Glia
Reviews
Reviewers' Company Size
Acquire
Acquire
Small-Business(50 or fewer emp.)
54.8%
Mid-Market(51-1000 emp.)
40.5%
Enterprise(> 1000 emp.)
4.8%
Glia
Glia
Small-Business(50 or fewer emp.)
19.0%
Mid-Market(51-1000 emp.)
72.2%
Enterprise(> 1000 emp.)
8.9%
Reviewers' Industry
Acquire
Acquire
Computer Software
16.7%
Information Technology and Services
9.5%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Banking
7.1%
Other
52.4%
Glia
Glia
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Alternatives
Acquire
Acquire Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Drift
Drift
Add Drift
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Freshdesk
Freshdesk
Add Freshdesk
Glia
Glia Alternatives
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Discussions
Acquire
Acquire Discussions
Monty the Mongoose crying
Acquire has no discussions with answers
See all discussions
Glia
Glia Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
Jitendra (Jack) C.
JC
Erick. Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Monty the Mongoose crying
Glia has no more discussions with answers
See all discussions
Ask Acquire a QuestionContact Acquire
Ask Glia a QuestionContact Glia

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Add Product
Acquire
Acquire
Glia
Glia
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