Compare 8x8 Work and Nextiva 
At a Glance
Market Segments
Small-Business (59.0% of reviews)
Small-Business (77.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $20.00 1 User Per Month
8x8 Work
Star Rating
(720)4.2 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkNextiva
Star Rating
(3,238)4.5 out of 5
Market Segments
Small-Business (77.7% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in Quality of Support with a score of 9.0, while 8x8 Work falls behind at 8.0. Reviewers mention that Nextiva's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Nextiva's Call Management features are highly rated at 9.3, compared to 8x8 Work's 9.5. Users on G2 appreciate the intuitive interface and robust functionality of Nextiva's call management system, which simplifies handling incoming and outgoing calls.
- Users say that Analytics and Reporting is a strong point for Nextiva, scoring 9.2, while 8x8 Work's score of 7.6 indicates room for improvement. Reviewers highlight Nextiva's detailed reporting capabilities that help businesses track performance metrics effectively.
- G2 users report that Scalability is a key advantage for 8x8 Work, which scores 9.7 compared to Nextiva's 9.3. Users mention that 8x8 Work is particularly well-suited for growing businesses that need to easily add users and features as they expand.
- Reviewers mention that Nextiva's Mobile Accessibility is rated at 8.3, while 8x8 Work scores slightly higher at 8.8. Users appreciate the mobile app's functionality in both products, but some prefer 8x8 Work for its user-friendly design and ease of navigation.
- Users on G2 report that Integrations are a strong suit for Nextiva with a score of 7.9, while 8x8 Work lags at 7.4. Reviewers say that Nextiva offers a wider range of integrations with popular business tools, enhancing overall productivity.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableNextiva
Digital
Starting at $20.00
1 User Per Month
For startups!
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- Website live chat
- Messaging apps
- Social Media channels
Free Trial
8x8 Work
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
8.6
532
9.0
2,601
Ease of Use
8.5
537
8.7
2,633
Ease of Setup
8.2
299
8.3
1,920
Ease of Admin
8.3
286
8.5
1,887
Quality of Support
8.1
501
9.0
2,587
Has the product been a good partner in doing business?
8.4
316
8.8
1,867
Product Direction (% positive)
7.9
507
8.3
2,489
Features by Category
Channels
9.1
90
|
Verified
9.3
133
7.5
62
|
Verified
8.1
122
7.7
67
|
Verified
7.9
121
8.6
76
|
Verified
8.2
125
7.6
59
|
Verified
8.1
117
Generative AI
Feature Not Available
Feature Not Available
Functions
8.4
75
|
Verified
8.6
120
8.4
75
|
Verified
8.5
121
8.4
70
|
Verified
8.7
121
8.0
63
|
Verified
8.1
120
8.1
67
|
Verified
8.1
119
8.2
71
|
Verified
8.2
122
8.3
71
8.3
119
7.9
66
|
Verified
8.2
115
Administrative
8.3
67
|
Verified
8.2
119
8.9
77
|
Verified
9.1
122
8.6
76
|
Verified
8.9
121
8.5
72
|
Verified
8.3
116
8.4
64
|
Verified
8.0
111
Collaboration Tools
8.5
108
Not enough data
8.6
71
Not enough data
8.4
68
Not enough data
8.8
76
Not enough data
8.7
70
Not enough data
Meeting Coordination
8.1
106
Not enough data
8.9
108
Not enough data
8.5
105
Not enough data
8.3
78
Not enough data
Software Type
8.8
113
Not enough data
8.6
78
Not enough data
8.8
85
Not enough data
Platform
Not enough data
8.0
430
Not enough data
8.6
628
Not enough data
8.6
547
Not enough data
8.9
654
Not enough data
8.8
569
Not enough data
8.3
464
Not enough data
8.6
567
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.7
571
Not enough data
8.7
531
Administrative
Not enough data
8.6
557
Not enough data
8.6
586
Basic Communication - Cloud PBX
9.5
18
9.3
15
9.4
18
8.7
14
9.7
18
9.3
14
8.0
17
7.9
12
9.1
18
8.3
14
9.5
18
9.0
15
Advanced Features - Cloud PBX
9.0
18
9.0
15
8.2
17
9.2
15
8.7
18
9.1
15
9.4
18
9.2
14
Basic Communication
8.9
305
|
Verified
9.2
1510
|
Verified
7.6
137
|
Verified
7.9
792
|
Verified
8.1
186
|
Verified
8.3
933
|
Verified
7.5
137
|
Verified
7.8
731
8.4
211
|
Verified
8.6
1045
|
Verified
9.1
259
|
Verified
9.2
1227
|
Verified
Access
8.0
175
8.0
804
7.7
91
|
Verified
8.1
795
8.5
213
|
Verified
8.5
929
|
Verified
Advanced Features
8.2
238
|
Verified
8.3
1064
|
Verified
8.5
227
|
Verified
8.6
1124
|
Verified
9.1
264
|
Verified
9.1
1362
Extensions
9.1
34
|
Verified
8.4
131
|
Verified
9.2
40
|
Verified
9.1
139
|
Verified
9.0
32
|
Verified
8.8
129
|
Verified
Features
8.8
43
|
Verified
9.1
155
|
Verified
Feature Not Available
8.7
130
8.7
28
|
Verified
8.3
121
|
Verified
8.8
41
|
Verified
8.9
136
|
Verified
8.3
36
|
Verified
8.4
126
|
Verified
8.3
25
Feature Not Available
Categories
Categories
Shared Categories
8x8 Work and Nextiva are categorized as UCaaS Platforms, VoIP, Contact Center, and Cloud PBX Platforms
Unique Categories
8x8 Work is categorized as Video Conferencing
Nextiva is categorized as Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.8%
Financial Services
7.1%
Computer Software
6.1%
Insurance
3.9%
Marketing and Advertising
3.8%
Other
70.3%
Hospital & Health Care
5.9%
Insurance
5.6%
Construction
5.3%
Financial Services
4.5%
Real Estate
4.1%
Other
74.7%
Most Helpful Reviews
8x8 Work
Most Helpful Favorable Review
Andrew G.
Verified User in Accounting
Setup was so easy, and I was up and running instantly!
Most Helpful Critical Review
Jessica V.
Verified User in Publishing
The call quality isn't the best, and we experience too many dropped calls. The status button also randomly switches to red, or "unavailable"
Nextiva
Most Helpful Favorable Review
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Most Helpful Critical Review
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Andrew G.
Verified User in Accounting
Setup was so easy, and I was up and running instantly!
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Jessica V.
Verified User in Publishing
The call quality isn't the best, and we experience too many dropped calls. The status button also randomly switches to red, or "unavailable"
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Discussions
Is 8x8 video conferencing secure?
3 comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
What does nextiva do?
3 comments
SC
The text appears to be in English and does not require translation. It refers to "Phone Systems for business," which suggests a topic related to...Read more
What is VoIP feature?
3 comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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