Compare 8x8 Work and Dialpad Connect 
At a Glance
Market Segments
Small-Business (59.0% of reviews)
Small-Business (56.2% of reviews)
Entry-Level Pricing
No pricing available
$25 Per user, per month invoiced annually
8x8 Work
Star Rating
(720)4.2 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkDialpad Connect
Star Rating
(1,854)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in screen sharing with a score of 9.8, while 8x8 Work falls behind at 8.5. Reviewers mention that the seamless integration of screen sharing enhances collaboration during meetings.
- Reviewers mention that Dialpad Connect's AI Text Generation feature scores an impressive 9.2, significantly outperforming 8x8 Work's score of 8.8. Users say this feature helps in creating quick responses and summaries, streamlining communication.
- G2 users highlight Dialpad Connect's superior call management capabilities, scoring 9.5 compared to 8x8 Work's 8.9. Reviewers say that the intuitive interface and robust features make it easier to manage calls effectively.
- Users on G2 report that Dialpad Connect offers better meeting scheduling with a score of 9.0, while 8x8 Work lags at 8.1. Reviewers mention that the ease of scheduling meetings directly from the platform saves time and reduces friction.
- Reviewers mention that Dialpad Connect's voicemail to email feature is highly rated at 9.1, compared to 8x8 Work's 8.7. Users say this functionality allows for better organization and quicker responses to missed calls.
- Users report that Dialpad Connect shines in participant permissions during meetings, scoring 9.4, while 8x8 Work scores 8.4. Reviewers mention that the ability to control participant access enhances security and meeting management.
Featured Products
Sponsored
Keatext
(3)
Video Conferencing
Visit Website
Sponsored
Canvs AI
(126)
Video Conferencing
Visit Website
Sponsored
AiSDR
(32)
Video Conferencing
Visit Website
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableDialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
8x8 Work
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.6
532
9.0
1,405
Ease of Use
8.5
537
9.1
1,418
Ease of Setup
8.2
299
8.7
578
Ease of Admin
8.3
286
8.6
536
Quality of Support
8.1
501
8.6
1,229
Has the product been a good partner in doing business?
8.4
316
8.6
526
Product Direction (% positive)
7.9
507
8.5
1,303
Features by Category
Lead Facilitation
Not enough data
7.7
17
Not enough data
7.2
17
Not enough data
7.7
17
Not enough data
7.6
18
Organization
Not enough data
7.6
17
Not enough data
8.7
18
Not enough data
8.6
17
Performance Analysis
Not enough data
7.9
19
Not enough data
8.1
19
Sales Analysis
Not enough data
7.5
17
Not enough data
7.5
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.1
90
|
Verified
Not enough data
7.5
62
|
Verified
Not enough data
7.7
67
|
Verified
Not enough data
8.6
76
|
Verified
Not enough data
7.6
59
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.4
75
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.0
63
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
8.2
71
|
Verified
Not enough data
8.3
71
Not enough data
7.9
66
|
Verified
Not enough data
Administrative
8.3
67
|
Verified
Not enough data
8.9
77
|
Verified
Not enough data
8.6
76
|
Verified
Not enough data
8.5
72
|
Verified
Not enough data
8.4
64
|
Verified
Not enough data
Collaboration Tools
8.5
108
Not enough data
8.6
71
Not enough data
8.4
68
Not enough data
8.8
76
Not enough data
8.7
70
Not enough data
Meeting Coordination
8.1
106
Not enough data
8.9
108
Not enough data
8.5
105
Not enough data
8.3
78
Not enough data
Software Type
8.8
113
Not enough data
8.6
78
Not enough data
8.8
85
Not enough data
Feedback Management
Not enough data
8.0
15
Not enough data
8.5
14
Not enough data
8.6
15
Feedback Analysis
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.3
14
Feedback Sources
Not enough data
8.3
14
Not enough data
8.1
13
Not enough data
7.7
14
Not enough data
8.7
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Basic Communication - Cloud PBX
9.5
18
Not enough data
9.4
18
Not enough data
9.7
18
Not enough data
8.0
17
Not enough data
9.1
18
Not enough data
9.5
18
Not enough data
Advanced Features - Cloud PBX
9.0
18
Not enough data
8.2
17
Not enough data
8.7
18
Not enough data
9.4
18
Not enough data
Basic Communication
8.9
305
|
Verified
9.2
757
|
Verified
7.6
137
|
Verified
8.3
345
|
Verified
8.1
186
|
Verified
9.1
627
|
Verified
7.5
137
|
Verified
8.4
344
|
Verified
8.4
211
|
Verified
8.8
491
|
Verified
9.1
259
|
Verified
9.2
546
|
Verified
Access
8.0
175
8.8
444
|
Verified
7.7
91
|
Verified
8.8
483
|
Verified
8.5
213
|
Verified
9.1
602
|
Verified
Advanced Features
8.2
238
|
Verified
8.8
513
|
Verified
8.5
227
|
Verified
8.8
430
|
Verified
9.1
264
|
Verified
9.4
664
|
Verified
Calling
Not enough data
9.0
584
Not enough data
Feature Not Available
Not enough data
9.1
614
Not enough data
9.1
629
Contacts
Not enough data
8.7
626
Not enough data
8.6
554
Not enough data
8.5
495
Insights
Not enough data
8.5
471
Not enough data
8.7
532
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
384
Extensions
9.1
34
|
Verified
8.8
89
|
Verified
9.2
40
|
Verified
9.2
95
|
Verified
9.0
32
|
Verified
9.0
78
|
Verified
Features
8.8
43
|
Verified
9.1
120
|
Verified
Feature Not Available
Feature Not Available
8.7
28
|
Verified
9.3
88
8.8
41
|
Verified
9.3
111
|
Verified
8.3
36
|
Verified
9.3
82
|
Verified
8.3
25
8.8
97
|
Verified
Categories
Categories
Shared Categories
8x8 Work and Dialpad Connect are categorized as UCaaS Platforms and VoIP
Unique Categories
Dialpad Connect is categorized as AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Feedback Analytics
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.8%
Financial Services
7.1%
Computer Software
6.1%
Insurance
3.9%
Marketing and Advertising
3.8%
Other
70.3%
Computer Software
7.9%
Information Technology and Services
7.0%
Real Estate
5.7%
Marketing and Advertising
5.7%
Financial Services
5.5%
Other
68.3%
Most Helpful Reviews
8x8 Work
Most Helpful Favorable Review
Andrew G.
Verified User in Accounting
Setup was so easy, and I was up and running instantly!
Most Helpful Critical Review
Jessica V.
Verified User in Publishing
The call quality isn't the best, and we experience too many dropped calls. The status button also randomly switches to red, or "unavailable"
Dialpad Connect
Most Helpful Favorable Review
Emily B.
Verified User in Marketing and Advertising
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Most Helpful Critical Review
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Andrew G.
Verified User in Accounting
Setup was so easy, and I was up and running instantly!
Emily B.
Verified User in Marketing and Advertising
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Jessica V.
Verified User in Publishing
The call quality isn't the best, and we experience too many dropped calls. The status button also randomly switches to red, or "unavailable"
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Discussions
Is 8x8 video conferencing secure?
3 comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
