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Compare 3CX and Zoom Workplace 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Free 10 Users
Free
3CX
Star Rating
(522)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansZoom Workplace
Star Rating
(55,501)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Workplace excels in overall user satisfaction, boasting a significantly higher G2 Score compared to 3CX. Users appreciate its unmatched video and audio quality, especially during larger meetings, which enhances the overall meeting experience.
- Users say that Zoom Workplace offers a seamless implementation process, integrating easily with existing platforms. This is highlighted by feedback mentioning that it facilitates collaboration and enhances business agility, making it a preferred choice for organizations looking for straightforward onboarding.
- Reviewers mention that while 3CX is user-friendly and intuitive, particularly in its management and configuration, it does not match the extensive feature set of Zoom Workplace. Users appreciate the centralized communication features of 3CX, but some feel it lacks the depth of tools available in Zoom Workplace.
- According to verified reviews, Zoom Workplace shines in its ease of use, with users noting that joining or hosting meetings is quick and requires minimal setup. Features like screen sharing, recording, and breakout rooms are frequently praised for saving time and enhancing productivity.
- G2 reviewers highlight that 3CX has strong mobile and desktop applications, making it accessible for users on various devices. However, while it offers a solid experience, some users feel that Zoom Workplace's features, such as live captions and AI summaries, provide a more comprehensive solution for remote collaboration.
- Users report that both platforms offer free entry-level pricing, but Zoom Workplace's extensive user base and higher volume of recent reviews suggest a more robust community and support network. This can be a significant advantage for users seeking reliable assistance and resources.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
3CX
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
349
9.2
42,354
Ease of Use
9.0
356
9.1
42,498
Ease of Setup
8.8
237
9.1
13,640
Ease of Admin
9.0
222
9.0
12,288
Quality of Support
7.9
317
8.7
31,279
Has the product been a good partner in doing business?
8.6
211
9.1
11,469
Product Direction (% positive)
8.5
351
8.3
39,845
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6567
|
Verified
Not enough data
9.1
6767
|
Verified
Not enough data
8.8
6019
|
Verified
Collaboration
Not enough data
8.6
5119
|
Verified
Not enough data
9.1
6759
|
Verified
Not enough data
9.0
6512
|
Verified
Not enough data
8.7
4984
|
Verified
Not enough data
9.3
7112
|
Verified
Functionality
Not enough data
8.5
5076
|
Verified
Not enough data
9.0
6327
|
Verified
Not enough data
8.7
4829
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.1
109
Business Instant Messaging
Not enough data
8.6
502
Not enough data
8.7
519
Not enough data
8.5
501
Business Instant Messaging
Not enough data
9.0
503
Not enough data
9.2
510
Business Instant Messaging
Not enough data
8.9
498
Not enough data
8.9
504
Not enough data
8.5
498
Generative AI - Business Instant Messaging
Not enough data
8.5
176
AI - Business Instant Messaging
Not enough data
8.4
173
Not enough data
8.4
173
Not enough data
8.3
172
Not enough data
8.3
172
Agentic AI - Business Instant Messaging
Not enough data
7.7
84
Not enough data
7.7
79
Grammar
Not enough data
8.9
74
Not enough data
8.6
74
Not enough data
9.0
75
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
70
Design Tools
Not enough data
8.5
291
Not enough data
8.5
288
Not enough data
8.2
280
Not enough data
8.3
282
Not enough data
8.6
284
Communication Tools
Not enough data
8.7
284
Not enough data
8.9
291
Integrations
Not enough data
8.2
276
Not enough data
8.7
282
Software Offering
Not enough data
8.5
281
Not enough data
9.3
287
Not enough data
8.8
282
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
78
Not enough data
7.9
78
Not enough data
7.8
76
Presenter Tools
Not enough data
9.0
16929
Not enough data
8.6
12638
|
Verified
Not enough data
8.7
13563
|
Verified
Not enough data
8.9
17375
|
Verified
Conferencing Options
Not enough data
9.1
19386
|
Verified
Not enough data
9.2
19537
|
Verified
Not enough data
9.3
21517
|
Verified
Application Tools
Not enough data
8.9
16007
|
Verified
Not enough data
9.1
19223
|
Verified
Not enough data
8.8
16121
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
238
Platform Basics
Not enough data
9.1
405
Not enough data
9.1
405
Not enough data
7.8
379
Platform Content
Not enough data
8.1
375
Not enough data
7.8
373
Not enough data
9.0
395
Platform Additional Functionality
Not enough data
8.4
395
Not enough data
8.1
377
Agentic AI - Screen and Video Capture
Not enough data
7.6
137
Inbox Tools
Not enough data
8.1
102
Not enough data
8.2
104
Not enough data
8.8
104
Not enough data
8.7
103
Coordination Tools
Not enough data
8.8
111
Not enough data
8.8
104
Not enough data
8.5
105
Software Options
Not enough data
9.1
106
Not enough data
9.0
105
Email Client - Agentic AI
Not enough data
7.6
53
Not enough data
7.9
54
Platform Basics
Not enough data
8.8
65
Not enough data
8.2
61
Not enough data
8.8
40
Not enough data
8.7
42
Not enough data
8.3
41
Not enough data
8.0
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.8
66
Not enough data
8.3
62
Platform Additional Functionality
Not enough data
8.6
61
Additional Functionality - Visitor Management
Not enough data
8.1
36
Not enough data
8.1
36
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.9
28
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Platform Basics
Not enough data
8.7
26
Not enough data
8.9
27
Not enough data
8.6
29
Platform Content
Not enough data
8.5
26
Not enough data
8.0
26
Platform Interoperability
Not enough data
8.5
28
Platform Additional Functionality
Not enough data
8.4
29
Not enough data
8.1
28
Not enough data
8.5
25
Agentic AI - Digital Signage
Not enough data
6.9
9
Collaboration Tools
8.8
69
|
Verified
9.2
30680
|
Verified
9.1
38
|
Verified
Feature Not Available
9.0
34
Feature Not Available
9.2
39
|
Verified
9.1
14712
|
Verified
8.6
35
|
Verified
9.1
14787
|
Verified
Meeting Coordination
8.4
72
|
Verified
8.9
28056
|
Verified
9.1
68
|
Verified
9.0
27149
|
Verified
9.2
70
|
Verified
8.9
27443
|
Verified
8.9
42
|
Verified
9.0
15172
|
Verified
Software Type
9.0
83
|
Verified
8.9
26478
|
Verified
9.3
46
|
Verified
8.8
13924
|
Verified
9.2
43
|
Verified
9.2
15832
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.7
420
Not enough data
7.7
418
Not enough data
7.8
413
Calendar View
Not enough data
8.3
393
Not enough data
8.5
401
Shared Calendar
Not enough data
8.5
384
Not enough data
8.3
390
Accessibility
Not enough data
8.3
385
Not enough data
8.0
383
Integration
Not enough data
8.3
380
Not enough data
8.2
384
Not enough data
8.5
381
Notifications
Not enough data
8.3
383
Not enough data
7.9
380
Generative AI
Not enough data
7.4
302
Not enough data
7.5
309
Not enough data
7.6
312
Agentic AI - Calendar
Not enough data
7.8
121
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
44
Not enough data
9.2
44
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
42
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
46
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.3
44
Not enough data
9.1
44
Not enough data
8.9
40
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
24
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Integrations
Not enough data
7.7
644
Not enough data
8.6
671
Not enough data
8.9
671
Not enough data
7.7
637
Not enough data
7.6
631
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
656
Not enough data
8.1
632
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
652
Not enough data
8.4
655
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.5
166
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
119
Not enough data
8.8
126
Not enough data
8.5
124
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
140
Not enough data
8.7
123
Not enough data
8.8
124
Meeting Insights - AI Meeting Assistants
Not enough data
8.3
122
Not enough data
8.4
120
Not enough data
9.1
131
Accessibility - AI Meeting Assistants
Not enough data
8.3
118
Not enough data
8.6
125
Not enough data
8.3
115
Agentic AI - AI Meeting Assistants
Not enough data
7.8
77
Not enough data
7.9
78
Not enough data
8.1
77
Not enough data
7.9
77
Basic Communication - Cloud PBX
9.7
24
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
8.5
8
Extensions
Feature Not Available
8.9
1482
|
Verified
9.7
24
|
Verified
8.8
1460
|
Verified
9.1
23
|
Verified
8.7
1368
Features
9.5
24
|
Verified
8.8
1377
|
Verified
Feature Not Available
8.7
1330
8.8
19
|
Verified
8.9
1768
|
Verified
9.4
28
|
Verified
9.2
2011
|
Verified
8.6
27
|
Verified
9.3
2088
|
Verified
Feature Not Available
8.8
1595
|
Verified
Categories
Categories
Shared Categories
3CX and Zoom Workplace are categorized as UCaaS Platforms and Video Conferencing
Unique Categories
3CX is categorized as Live Chat, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.6%
Other
69.7%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.7%
Other
66.9%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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