Compare 3CX and Webex Calling 
At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Mid-Market (38.9% of reviews)
Entry-Level Pricing
Free 10 Users
$0 user/mo
3CX
Star Rating
(466)4.4 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 4 pricing plansWebex Calling
Star Rating
(575)4.5 out of 5
Market Segments
Mid-Market (38.9% of reviews)
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CX excels in Call Management with a score of 9.7, highlighting its robust features for handling incoming and outgoing calls efficiently, while Webex Calling scores slightly lower at 9.3.
- Reviewers mention that 3CX offers superior Voicemail to Email functionality, scoring 9.5 compared to Webex Calling's 9.2, making it easier for users to manage their voicemails directly from their email inbox.
- G2 users note that Webex Calling shines in Video Conferencing, achieving a score of 9.4, with many praising its high-quality video and user-friendly interface, while 3CX lags behind with a score of 8.5.
- Users on G2 highlight that 3CX's IVR capabilities are impressive, scoring 9.4, which allows for better customer interaction and routing, whereas Webex Calling's IVR features are rated lower at 8.5.
- Reviewers say that Webex Calling provides a more seamless experience with Mobile Access, scoring 9.0 compared to 3CX's 8.9, making it a preferred choice for users who rely heavily on mobile communication.
- Users report that 3CX's Queue Management features are highly rated at 9.3, allowing for effective handling of incoming calls, while Webex Calling's score of 8.8 indicates room for improvement in this area.
Pricing
Entry-Level Pricing
3CX
3CX FREE
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
3CX
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
8.9
296
9.2
448
Ease of Use
9.0
301
9.2
449
Ease of Setup
8.9
179
8.9
132
Ease of Admin
9.0
179
8.7
81
Quality of Support
8.0
270
8.9
421
Has the product been a good partner in doing business?
8.6
173
8.8
81
Product Direction (% positive)
8.5
298
9.1
439
Features by Category
Channels
9.3
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
71
|
Verified
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.9
155
|
Verified
Not enough data
8.9
160
|
Verified
Not enough data
8.9
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
71
Not enough data
9.2
95
Not enough data
8.8
76
Not enough data
8.7
73
|
Verified
Not enough data
Administrative
8.5
126
|
Verified
Not enough data
9.0
153
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
9.2
91
Not enough data
8.6
80
|
Verified
Not enough data
Collaboration Tools
8.8
63
|
Verified
Not enough data
9.1
32
|
Verified
Not enough data
9.2
28
Not enough data
9.2
33
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Meeting Coordination
8.6
66
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.2
64
|
Verified
Not enough data
9.0
36
|
Verified
Not enough data
Software Type
9.0
77
|
Verified
Not enough data
9.3
40
|
Verified
Not enough data
9.3
38
|
Verified
Not enough data
Platform
8.2
30
8.9
12
8.9
38
9.0
13
9.3
36
8.8
13
8.8
39
8.6
13
9.1
37
8.6
13
9.4
32
8.5
13
9.0
36
8.8
13
Generative AI
Feature Not Available
7.7
11
Workforce Management
9.3
38
8.6
13
8.8
37
7.9
12
Administrative
9.1
39
8.6
13
8.8
38
9.0
13
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.4
29
Not enough data
9.3
30
Not enough data
Feature Not Available
Not enough data
9.3
29
Not enough data
Feature Not Available
Not enough data
Internal Use
9.1
29
Not enough data
9.2
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
28
Not enough data
9.4
26
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.7
11
Not enough data
9.7
11
Not enough data
9.5
11
Not enough data
8.8
10
Not enough data
9.4
11
Not enough data
9.5
11
Advanced Features - Cloud PBX
Not enough data
9.5
10
Not enough data
8.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Basic Communication
9.4
170
|
Verified
9.3
305
|
Verified
8.5
113
|
Verified
9.1
285
|
Verified
8.3
113
|
Verified
9.0
281
|
Verified
8.4
99
|
Verified
9.0
280
8.8
154
|
Verified
9.1
300
|
Verified
9.4
165
|
Verified
9.1
289
|
Verified
Access
8.5
99
|
Verified
9.0
268
8.6
135
|
Verified
8.8
266
8.6
146
|
Verified
9.0
264
|
Verified
Advanced Features
8.5
153
|
Verified
8.8
274
9.0
143
|
Verified
8.9
271
Feature Not Available
9.1
271
Extensions
Feature Not Available
9.2
123
|
Verified
9.6
22
|
Verified
9.4
125
|
Verified
9.0
21
|
Verified
9.4
93
Features
9.5
22
|
Verified
9.2
123
Feature Not Available
9.2
93
8.6
17
|
Verified
9.2
130
|
Verified
9.4
26
|
Verified
9.4
131
|
Verified
8.5
25
|
Verified
9.4
129
|
Verified
Feature Not Available
9.0
123
Categories
Categories
Shared Categories
3CX and Webex Calling are categorized as UCaaS Platforms, VoIP, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
Webex Calling has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Hospital & Health Care
5.9%
Telecommunications
5.6%
Education Management
5.4%
Financial Services
4.8%
Other
67.8%
Information Technology and Services
27.0%
Computer Software
5.8%
Telecommunications
5.2%
Consumer Services
4.3%
Marketing and Advertising
3.8%
Other
53.9%
Most Helpful Reviews
3CX
Most Helpful Favorable Review
Kevin R.
Verified User in Non-Profit Organization Management
Flexibility, inexpensive, feature rich, straight forward. I have used multiple enterprise pbx systems, Avaya, Toshiba, Allworx, ESI, Mitel, and some others. Simple backups and recovery via Google Drive, deployment via popular cloud infrastructures, the soft...
Most Helpful Critical Review
Nicholas M.
Verified User in Telecommunications
The 3CX platform is missing some of the important management features and power options. For example, there is no audit log and the admin access is not granular. So if an extension wants to make a change to the IVR or queue they also get access to the SIP...
Webex Calling
Most Helpful Favorable Review
Aman S.
Verified User in Information Technology and Services
The Webex Calling service I've been using is great for making phone calls over the internet. It has many tools that have made my work and working with my team much more efficient. I really like how easy it is to use, how good the call clarity is, how it...
Most Helpful Critical Review
andrew m.
Verified User in Information Technology and Services
Mobile app - clunky when trying to use the mobile app audio
Kevin R.
Verified User in Non-Profit Organization Management
Flexibility, inexpensive, feature rich, straight forward. I have used multiple enterprise pbx systems, Avaya, Toshiba, Allworx, ESI, Mitel, and some others. Simple backups and recovery via Google Drive, deployment via popular cloud infrastructures, the soft...
Aman S.
Verified User in Information Technology and Services
The Webex Calling service I've been using is great for making phone calls over the internet. It has many tools that have made my work and working with my team much more efficient. I really like how easy it is to use, how good the call clarity is, how it...
Nicholas M.
Verified User in Telecommunications
The 3CX platform is missing some of the important management features and power options. For example, there is no audit log and the admin access is not granular. So if an extension wants to make a change to the IVR or queue they also get access to the SIP...
andrew m.
Verified User in Information Technology and Services
Mobile app - clunky when trying to use the mobile app audio
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
What are the benefits of Cisco Cloud Calling?
2 comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 comments
DK
The text appears to be a reference to a product or technology, specifically "Cisco Unified Communication Manager," which is a system used for managing voice,...Read more
Is Webex calling free?
2 comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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