Compare 3CX and CircleLoop 
At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(466)4.4 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 4 pricing plansCircleLoop
Star Rating
(12)4.3 out of 5
Market Segments
Small-Business (83.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CircleLoopSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CX excels in its Call Management features, particularly with its IVR system rated at 9.4, which allows for efficient call routing and management. In contrast, CircleLoop's IVR is rated lower at 9.0, indicating a less robust offering in this area.
- Reviewers mention that CircleLoop shines in Quality of Support, achieving a perfect score of 10.0, while 3CX's support is rated at 8.0. Users appreciate the responsiveness and helpfulness of CircleLoop's support team, making it a preferred choice for those who prioritize assistance.
- G2 users highlight that 3CX offers superior Collaboration Tools, with features like Screen Sharing rated at 8.8 and Live Chat at 9.2, which enhance team communication. CircleLoop, while effective, does not match these ratings, indicating a potential gap in collaborative capabilities.
- Users on G2 report that 3CX's Scalability is a significant advantage, with a rating of 9.3 for Queue Management, making it suitable for mid-market businesses looking to grow. CircleLoop, primarily targeting small businesses, may not offer the same level of scalability.
- Reviewers mention that CircleLoop's Mobile Accessibility is impressive, with a score of 9.0, making it a strong contender for users who need reliable mobile solutions. In comparison, 3CX's mobile access is rated slightly lower at 8.9, which may affect users who prioritize mobile functionality.
- Users say that 3CX's Generative AI features, particularly in AI Text Generation, are rated at 8.0, providing useful tools for automating communication. CircleLoop, however, does not emphasize AI features as strongly, which may be a consideration for tech-savvy users looking for advanced functionalities.
Pricing
Entry-Level Pricing
3CX
3CX FREE
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
CircleLoop
No pricing availableFree Trial
3CX
Free Trial is available
CircleLoop
Free Trial is available
Ratings
Meets Requirements
8.9
296
9.7
10
Ease of Use
9.0
301
9.5
10
Ease of Setup
8.9
179
9.0
5
Ease of Admin
9.0
179
Not enough data
Quality of Support
8.0
270
10.0
7
Has the product been a good partner in doing business?
8.6
173
Not enough data
Product Direction (% positive)
8.5
298
10.0
10
Features by Category
Channels
9.3
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
71
|
Verified
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.9
155
|
Verified
Not enough data
8.9
160
|
Verified
Not enough data
8.9
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
71
Not enough data
9.2
95
Not enough data
8.8
76
Not enough data
8.7
73
|
Verified
Not enough data
Administrative
8.5
126
|
Verified
Not enough data
9.0
153
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
9.2
91
Not enough data
8.6
80
|
Verified
Not enough data
Collaboration Tools
8.8
63
|
Verified
Not enough data
9.1
32
|
Verified
Not enough data
9.2
28
Not enough data
9.2
33
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Meeting Coordination
8.6
66
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.2
64
|
Verified
Not enough data
9.0
36
|
Verified
Not enough data
Software Type
9.0
77
|
Verified
Not enough data
9.3
40
|
Verified
Not enough data
9.3
38
|
Verified
Not enough data
Platform
8.2
30
Not enough data
8.9
38
Not enough data
9.3
36
Not enough data
8.8
39
Not enough data
9.1
37
Not enough data
9.4
32
Not enough data
9.0
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.3
38
Not enough data
8.8
37
Not enough data
Administrative
9.1
39
Not enough data
8.8
38
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.4
29
Not enough data
9.3
30
Not enough data
Feature Not Available
Not enough data
9.3
29
Not enough data
Feature Not Available
Not enough data
Internal Use
9.1
29
Not enough data
9.2
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
28
Not enough data
9.4
26
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.4
170
|
Verified
9.6
9
8.5
113
|
Verified
Feature Not Available
8.3
113
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.8
154
|
Verified
8.3
5
9.4
165
|
Verified
8.6
7
Access
8.5
99
|
Verified
8.3
7
8.6
135
|
Verified
9.0
5
8.6
146
|
Verified
9.3
9
Advanced Features
8.5
153
|
Verified
8.0
5
9.0
143
|
Verified
Not enough data
Feature Not Available
9.4
8
Extensions
Feature Not Available
Not enough data
9.6
22
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
Features
9.5
22
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
17
|
Verified
Not enough data
9.4
26
|
Verified
Not enough data
8.5
25
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and CircleLoop are categorized as VoIP
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
CircleLoop has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CircleLoop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Hospital & Health Care
5.9%
Telecommunications
5.6%
Education Management
5.4%
Financial Services
4.8%
Other
67.8%
Design
16.7%
Computer Software
16.7%
Telecommunications
8.3%
Retail
8.3%
Printing
8.3%
Other
41.7%
Most Helpful Reviews
3CX
Most Helpful Favorable Review
Edward C.
Verified User in Building Materials
The ease of installation and the fact I don't have to buy an appliance. (Although I am researching fanless PCs right now for onsite customer installs of 3CX lol.) 3CX can run on a Win7 box that is kicking around the office although I have our company setup...
Most Helpful Critical Review
Verified User in Information Technology and Services
which is not multi tenant.And that does not make its characteristics flexible to the needs of the clintes.The support is not very good, they do not recognize the faults, they indicate them as characteristics,
CircleLoop
Most Helpful Favorable Review
Verified User in Facilities Services
As someone making 100 plus calls a day, picking up and handing a normal phone got a bit repetitive. However since moving to circleloop it's allowed me to wear a headset and simply click numbers to call.
Most Helpful Critical Review
Verified User in Construction
Conference calls are a pain and could use improvement. We had to stop using it for this reason.
Edward C.
Verified User in Building Materials
The ease of installation and the fact I don't have to buy an appliance. (Although I am researching fanless PCs right now for onsite customer installs of 3CX lol.) 3CX can run on a Win7 box that is kicking around the office although I have our company setup...
Verified User in Facilities Services
As someone making 100 plus calls a day, picking up and handing a normal phone got a bit repetitive. However since moving to circleloop it's allowed me to wear a headset and simply click numbers to call.
Verified User in Information Technology and Services
which is not multi tenant.And that does not make its characteristics flexible to the needs of the clintes.The support is not very good, they do not recognize the faults, they indicate them as characteristics,
Verified User in Construction
Conference calls are a pain and could use improvement. We had to stop using it for this reason.
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
CircleLoop has no discussions with answers
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