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Compare 3CX and 8x8 Work 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(522)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plans8x8 Work
Star Rating
(810)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of management and configuration, with users appreciating its intuitive interface and centralized features that streamline communication. One user noted, "the platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones."
- Users say that 8x8 Work provides a seamless communication experience by integrating calls, video meetings, team chat, and messaging into one platform. Reviewers highlighted how this integration has significantly improved collaboration, stating, "8x8 Work has been a great communication solution for our team."
- According to verified reviews, 3CX stands out for its call management capabilities, receiving high praise for features like automatic call opening and smooth operation. Users mentioned, "one of the best features is that it opens up automatically - can't miss a call at all."
- Reviewers mention that while 8x8 Work is easy to use and set up, it sometimes lacks the advanced features that larger teams might need. Users appreciate its simplicity, with one stating, "I like how 8x8 Work is easy to use and simple, straight out of the box."
- G2 reviewers highlight that 3CX offers a free entry-level option, making it an attractive choice for mid-market businesses looking to minimize costs. This flexibility allows teams to explore the platform without financial commitment, which is a significant advantage.
- Users say that 8x8 Work's mobile app functionality is a strong point, allowing for calls and messaging on the go. Reviewers noted, "I also like that it has a mobile app that allows us to take calls or make calls even if we're away from our desk," emphasizing its utility for hybrid work environments.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
8x8 Work
No pricing availableFree Trial
3CX
Free Trial is available
8x8 Work
No trial information availableRatings
Meets Requirements
8.9
349
8.6
608
Ease of Use
9.0
356
8.6
613
Ease of Setup
8.8
237
8.2
371
Ease of Admin
9.0
222
8.3
334
Quality of Support
7.9
317
8.1
576
Has the product been a good partner in doing business?
8.6
211
8.5
365
Product Direction (% positive)
8.5
351
7.9
582
Features by Category
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
8.6
117
9.1
38
|
Verified
8.7
81
9.0
34
8.3
77
9.2
39
|
Verified
8.9
86
8.6
35
|
Verified
8.7
79
Meeting Coordination
8.4
72
|
Verified
8.2
116
9.1
68
|
Verified
8.9
118
9.2
70
|
Verified
8.5
114
8.9
42
|
Verified
8.4
87
Software Type
9.0
83
|
Verified
8.9
124
9.3
46
|
Verified
8.7
87
9.2
43
|
Verified
8.8
94
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
24
9.2
31
8.9
22
9.3
29
9.7
22
9.4
29
8.4
23
8.2
29
9.6
23
9.0
31
9.8
23
9.2
30
Advanced Features - Cloud PBX
8.6
21
8.9
29
7.7
22
8.6
28
8.0
22
8.8
30
7.1
22
9.2
30
Platform Basics - VoIP Providers
9.4
20
8.1
40
9.6
20
8.5
42
8.5
20
7.1
40
9.1
20
7.2
37
9.2
20
6.9
36
9.3
20
7.0
35
Basic Communication
9.5
191
|
Verified
8.9
358
|
Verified
8.4
133
|
Verified
7.6
188
|
Verified
8.3
133
|
Verified
8.0
236
|
Verified
8.2
118
|
Verified
7.5
188
|
Verified
8.8
173
|
Verified
8.3
261
|
Verified
9.5
185
|
Verified
9.0
309
|
Verified
Agentic AI - VoIP Providers
6.5
10
6.9
20
8.0
9
7.0
21
7.2
9
7.1
22
7.2
9
7.0
21
Access
8.5
118
|
Verified
7.9
218
8.5
155
|
Verified
7.7
134
|
Verified
8.4
165
|
Verified
8.4
258
|
Verified
Advanced Features
8.5
172
|
Verified
8.2
287
|
Verified
9.0
162
|
Verified
8.4
277
|
Verified
Feature Not Available
9.1
310
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.3
42
|
Verified
9.7
24
|
Verified
8.6
48
|
Verified
9.1
23
|
Verified
8.8
40
|
Verified
Features
9.5
24
|
Verified
8.7
51
|
Verified
Feature Not Available
Feature Not Available
8.8
19
|
Verified
8.2
37
|
Verified
9.4
28
|
Verified
8.5
49
|
Verified
8.6
27
|
Verified
8.1
44
|
Verified
Feature Not Available
7.7
34
Categories
Categories
Shared Categories
3CX and 8x8 Work are categorized as UCaaS Platforms, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Unique Categories
8x8 Work has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.6%
Other
69.7%
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.5%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
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