Compare 360Dialog and Twilio 
At a Glance
Market Segments
Small-Business (72.7% of reviews)
Small-Business (50.2% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
No pricing available
360Dialog
Star Rating
(27)3.8 out of 5
Market Segments
Small-Business (72.7% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
Browse all 7 pricing plansTwilio
Star Rating
(477)4.2 out of 5
Market Segments
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API Call Speed with a score of 8.3, while 360Dialog falls behind at 7.7, making Twilio a better choice for applications requiring rapid data processing.
- Reviewers mention that Twilio's Communication Varieties score of 8.4 significantly outperforms 360Dialog's 6.2, indicating a broader range of communication options available for users.
- G2 users highlight Twilio's superior Quality of Support with a score of 8.0 compared to 360Dialog's 7.6, suggesting that Twilio provides more effective assistance when users encounter issues.
- Users on G2 say that Twilio's Ease of Integration is rated at 8.2, which is notably higher than 360Dialog's 7.5, making Twilio a more seamless option for integrating with existing systems.
- Reviewers mention that Twilio's Live Chat feature scores 8.0, while 360Dialog does not have a comparable rating, indicating that Twilio may offer a more robust live chat experience.
- Users report that Twilio's Scalability is a strong point, allowing businesses to grow without significant limitations, whereas 360Dialog may not provide the same level of flexibility for expanding operations.
Featured Products
Sponsored
Netcapz
(0)
Communication Platform as a Service
Visit Website
Pricing
Entry-Level Pricing
360Dialog
WhatsApp Newsletter Marketing Automation
Starting at €500.00
Per Month
360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included
Twilio
No pricing availableFree Trial
360Dialog
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
7.4
14
8.9
346
Ease of Use
8.0
14
8.4
348
Ease of Setup
7.8
9
7.9
187
Ease of Admin
7.8
9
8.0
186
Quality of Support
7.6
14
8.0
312
Has the product been a good partner in doing business?
7.0
9
8.2
177
Product Direction (% positive)
7.5
14
8.5
335
Features by Category
Messenger
8.1
6
Not enough data
6.7
5
Not enough data
8.1
6
Not enough data
6.7
5
Not enough data
Channels
8.1
6
Not enough data
7.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Customers
7.2
6
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
7.8
6
Not enough data
6.3
5
Not enough data
Functionality
7.5
12
8.2
93
|
Verified
7.7
11
8.3
90
|
Verified
6.2
10
8.4
91
|
Verified
Support
7.1
11
7.8
91
|
Verified
6.7
11
Feature Not Available
6.8
11
7.4
90
|
Verified
API Features
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
7.7
10
Security and Compliance
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.5
11
Not enough data
8.7
9
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
360Dialog and Twilio are categorized as Communication Platform as a Service
Unique Categories
360Dialog is categorized as Conversational Marketing
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, and WhatsApp Marketing
Reviews
Reviewers' Company Size
360Dialog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Computer Software
13.6%
Telecommunications
4.5%
Program Development
4.5%
Internet
4.5%
Other
22.7%
Computer Software
17.6%
Information Technology and Services
10.6%
Marketing and Advertising
7.2%
Internet
5.2%
Financial Services
5.0%
Other
54.5%
Most Helpful Reviews
360Dialog
Most Helpful Favorable Review
Jeferson L.
Verified User in Construction
Platform agility and support are always high-speed.
Most Helpful Critical Review
Tim T.
Verified User in Farming
The response was slow between 2021 and 2022, 2023 seems different. It was great to have a real person reach out to me about my concerns.
Twilio
Most Helpful Favorable Review
Arthur F.
Verified User in Design
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Most Helpful Critical Review
Tanya D.
Verified User in Computer Software
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Jeferson L.
Verified User in Construction
Platform agility and support are always high-speed.
Arthur F.
Verified User in Design
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Tim T.
Verified User in Farming
The response was slow between 2021 and 2022, 2023 seems different. It was great to have a real person reach out to me about my concerns.
Tanya D.
Verified User in Computer Software
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Discussions
360Dialog has no discussions with answers
Is it possible to do automated skype message using twilio
2 comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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