Compare 20NINE and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (64.7% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
€2.90 1 User Per Month
$25.00 1 User Per Month
20NINE
Star Rating
(18)4.9 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
€2.90 1 User Per Month
Browse all 10 pricing plansSalesforce Sales Cloud
Star Rating
(23,226)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in its comprehensive Opportunity & Pipeline Management with a score of 8.7, providing robust tools for tracking sales progress, while 20NINE shines in Opportunity & Pipeline Management with a higher score of 9.6, indicating a more user-friendly experience for managing sales opportunities.
- Users report that Salesforce Sales Cloud's Ease of Use is rated at 8.1, which some find less intuitive compared to 20NINE's impressive score of 9.4, suggesting that 20NINE offers a more streamlined interface that enhances user experience.
- G2 users highlight that Salesforce Sales Cloud has a solid Quality of Support rating of 8.1, but reviewers mention that 20NINE outperforms it with a score of 9.3, indicating faster response times and more helpful support resources.
- Users on G2 report that Salesforce Sales Cloud's Marketing Automation features, particularly in Email Marketing, score 7.9, which some find lacking in advanced capabilities, whereas 20NINE's score of 9.2 suggests a more effective and user-friendly email marketing tool.
- Reviewers say that Salesforce Sales Cloud's Integrations with platforms like MS Teams and Zoom score around 7.9, which some users find limited, while 20NINE boasts a higher score of 9.0, indicating a broader range of integrations that enhance its functionality.
- Users report that Salesforce Sales Cloud's Customization options score 8.5, which some find adequate, but reviewers mention that 20NINE excels with a score of 9.3, allowing for more tailored solutions to meet specific business needs.
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Pricing
Entry-Level Pricing
20NINE
The super app
€2.90
1 User Per Month
- Calendar with reminders & meetings
- Lead management
- Categorise your companies
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
20NINE
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.6
15
8.8
13,081
Ease of Use
9.4
15
8.1
15,998
Ease of Setup
8.8
7
7.8
7,132
Ease of Admin
9.5
7
7.9
4,129
Quality of Support
9.3
14
8.1
11,372
Has the product been a good partner in doing business?
9.8
7
8.3
4,090
Product Direction (% positive)
10.0
14
8.2
12,760
Features by Category
Sales Force Automation
9.2
13
|
Verified
8.8
9060
|
Verified
9.3
9
8.2
6012
|
Verified
9.6
13
|
Verified
8.7
8791
|
Verified
9.5
13
|
Verified
8.3
9050
|
Verified
9.3
12
|
Verified
8.0
6941
|
Verified
9.2
13
|
Verified
8.2
7234
|
Verified
9.2
13
|
Verified
8.0
6380
|
Verified
9.4
9
|
Verified
8.1
6277
|
Verified
9.5
10
8.3
7034
|
Verified
Marketing Automation
9.2
10
|
Verified
7.9
6297
|
Verified
Feature Not Available
8.1
6620
|
Verified
9.4
12
|
Verified
8.5
7640
|
Verified
Feature Not Available
7.9
5064
Customer Support
Not enough data
8.3
6447
|
Verified
Not enough data
8.1
6024
|
Verified
Not enough data
8.2
6420
|
Verified
Not enough data
8.0
5142
|
Verified
Not enough data
8.2
5635
|
Verified
Reporting & Analytics
9.5
13
|
Verified
8.5
8582
|
Verified
9.6
12
|
Verified
8.5
8768
|
Verified
9.3
12
|
Verified
8.2
7080
|
Verified
Mobile & Social
9.0
12
|
Verified
7.9
5276
|
Verified
Not enough data
7.8
4909
|
Verified
9.6
13
|
Verified
7.7
5755
|
Verified
Platform
9.3
5
|
Verified
8.5
3243
|
Verified
9.3
7
|
Verified
8.5
3250
|
Verified
9.3
7
|
Verified
8.6
3276
|
Verified
Not enough data
8.3
2559
|
Verified
Not enough data
8.5
2833
|
Verified
8.8
7
|
Verified
8.1
2863
|
Verified
9.0
7
|
Verified
8.7
3261
|
Verified
Not enough data
8.1
2703
Integration
9.0
5
|
Verified
8.5
2303
|
Verified
9.4
6
|
Verified
8.5
2760
|
Verified
9.0
5
|
Verified
8.5
2609
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
398
Not enough data
8.5
388
Not enough data
8.0
347
Not enough data
8.0
342
Not enough data
8.8
397
Not enough data
8.4
346
Not enough data
8.6
361
Repeatability and Reportability
Not enough data
8.4
362
Not enough data
8.7
381
Not enough data
8.7
377
Not enough data
8.3
364
Not enough data
7.6
298
AI and Automation
Not enough data
8.5
344
Not enough data
8.3
353
Not enough data
8.2
313
Not enough data
7.9
316
Not enough data
7.7
298
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
7.8
24
Not enough data
7.8
24
Not enough data
8.3
24
Not enough data
8.5
24
Not enough data
8.2
24
Not enough data
8.0
19
Not enough data
7.8
19
CRM Data Enrichment
Not enough data
7.9
25
Not enough data
8.3
24
Not enough data
8.0
23
Not enough data
7.7
25
Not enough data
8.3
19
Account Management
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
8.1
24
Not enough data
8.1
19
Not enough data
8.0
19
Integrations
Not enough data
8.0
113
Not enough data
8.4
114
Not enough data
8.0
114
Not enough data
7.9
111
Not enough data
8.8
114
Branding & Customizatio
Not enough data
8.0
109
Not enough data
8.1
113
Not enough data
8.3
110
Automatic Rules & Configurations
Not enough data
8.2
111
Not enough data
8.2
112
Not enough data
7.8
115
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
99
Not enough data
8.4
91
Not enough data
8.4
96
Not enough data
8.7
96
Not enough data
8.5
95
Not enough data
8.8
94
Not enough data
8.1
92
Territory Management - Sales Planning
Not enough data
8.7
93
Not enough data
8.5
98
Quota & Capacity Management - Sales Planning
Not enough data
8.3
94
Not enough data
8.3
102
Not enough data
8.2
95
Data Sourcing
Not enough data
8.5
849
Not enough data
8.7
880
Not enough data
8.3
784
Not enough data
8.7
910
Not enough data
8.6
846
Predictive Analytics
Not enough data
8.4
826
Not enough data
8.6
842
Not enough data
8.1
741
Not enough data
8.3
783
Sales Management
Not enough data
8.7
872
Not enough data
8.1
748
Not enough data
8.6
865
Not enough data
8.8
933
Content Management
Not enough data
8.3
302
Not enough data
8.1
292
Not enough data
8.2
277
Not enough data
8.5
269
Not enough data
8.2
287
Analytics
Not enough data
8.7
293
Not enough data
8.4
292
Not enough data
8.4
176
Not enough data
8.3
301
Presentation
Not enough data
7.3
167
Not enough data
7.3
167
Not enough data
7.2
158
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
369
Not enough data
8.9
373
Not enough data
8.6
355
Discovery
Not enough data
8.9
376
Not enough data
8.6
371
Not enough data
8.6
352
Management
Not enough data
8.5
342
Not enough data
8.7
361
Platform
Not enough data
8.6
352
Not enough data
8.6
352
Calling
Not enough data
8.7
131
Not enough data
8.5
125
Not enough data
8.8
134
Not enough data
8.8
130
Contacts
Not enough data
8.8
127
Not enough data
8.6
129
Not enough data
8.8
131
Insights
Not enough data
9.0
135
Not enough data
8.7
133
Not enough data
8.3
129
Not enough data
8.5
139
Not enough data
8.4
134
Analytics
Not enough data
8.2
479
Not enough data
8.4
487
Not enough data
8.3
501
Customizations
Not enough data
8.7
531
Not enough data
8.5
499
Not enough data
8.6
536
Not enough data
8.3
481
Not enough data
8.4
508
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Personalization
Not enough data
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Categories
Categories
Shared Categories
20NINE and Salesforce Sales Cloud are categorized as CRM
Unique Categories
20NINE has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
20NINE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.5%
Management Consulting
11.8%
Wine and Spirits
5.9%
Real Estate
5.9%
Mechanical or Industrial Engineering
5.9%
Other
47.1%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
20NINE
Most Helpful Favorable Review
Johny P.
Verified User in Real Estate
Ease of use management tools for directing the team, Integration for all applications you can think of. Very professional team building tools also. Booking appointments directly in the system that will send right to your phone or your team. Pipeline systems...
Most Helpful Critical Review
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Johny P.
Verified User in Real Estate
Ease of use management tools for directing the team, Integration for all applications you can think of. Very professional team building tools also. Booking appointments directly in the system that will send right to your phone or your team. Pipeline systems...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Alternatives
Discussions
Do you have setup fees?
4 comments
MR
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
How much does it cost and do I need to sign an agreement?
1 comment
KP
The price of a CRM can vary wildly, and many CRM platforms charge for each user. An enterprise CRM like Microsoft Dynamics can cost up to $130 per user per...Read more
20NINE has no more discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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