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Best Enterprise Text Analysis Software

Matthew Miller
MM
Researched and written by Matthew Miller

Products classified in the overall Text Analysis category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Text Analysis to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Text Analysis category.

In addition to qualifying for inclusion in the Text Analysis Software category, to qualify for inclusion in the Enterprise Business Text Analysis Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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17 Listings in Enterprise Text Analysis Software Available

(104)4.3 out of 5
2nd Easiest To Use in Text Analysis software
View top Consulting Services for Google Cloud Natural Language API
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Derive insights from unstructured text using Google machine learning.

    Users
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Small-Business
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Google Cloud Natural Language API Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    NLP Capabilities
    36
    Ease of Use
    34
    Accuracy
    22
    Natural Language Processing
    22
    Sentiment Analysis
    22
    Cons
    Expensive
    15
    Pricing Issues
    6
    Limitations
    5
    Limited Language Support
    5
    Poor Documentation
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Google Cloud Natural Language API features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Custom Extension
    Average: 8.2
    8.8
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Google
    Company Website
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,520,271 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301,875 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Derive insights from unstructured text using Google machine learning.

Users
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Small-Business
  • 20% Enterprise
Google Cloud Natural Language API Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
NLP Capabilities
36
Ease of Use
34
Accuracy
22
Natural Language Processing
22
Sentiment Analysis
22
Cons
Expensive
15
Pricing Issues
6
Limitations
5
Limited Language Support
5
Poor Documentation
5
Google Cloud Natural Language API features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.7
Custom Extension
Average: 8.2
8.8
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Google
Company Website
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,520,271 Twitter followers
LinkedIn® Page
www.linkedin.com
301,875 employees on LinkedIn®
(169)4.5 out of 5
4th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality and understand the voice of their customers. Using Chattermill, companies can unify their customer

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 42% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chattermill is a customer feedback analysis tool that consolidates feedback from multiple channels and extracts actionable insights using AI.
    • Users frequently mention the intuitive dashboard, the ability to uncover trends, and the helpful customer support team as key benefits of using Chattermill.
    • Users experienced difficulties with the initial setup, the interface can feel busy, and the keyword search function could be improved for better accuracy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chattermill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Feedback Management
    25
    Customer Insights
    22
    Insights Analysis
    21
    Insights Generation
    20
    Cons
    Not Intuitive
    8
    Inaccuracy
    7
    Lacking Features
    7
    Steep Learning Curve
    7
    Complex Usability
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chattermill features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Custom Extension
    Average: 8.2
    7.9
    Compositionality
    Average: 8.2
    8.2
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    London
    Twitter
    @ChattermillAI
    468 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality and understand the voice of their customers. Using Chattermill, companies can unify their customer

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Retail
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 42% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chattermill is a customer feedback analysis tool that consolidates feedback from multiple channels and extracts actionable insights using AI.
  • Users frequently mention the intuitive dashboard, the ability to uncover trends, and the helpful customer support team as key benefits of using Chattermill.
  • Users experienced difficulties with the initial setup, the interface can feel busy, and the keyword search function could be improved for better accuracy.
Chattermill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Feedback Management
25
Customer Insights
22
Insights Analysis
21
Insights Generation
20
Cons
Not Intuitive
8
Inaccuracy
7
Lacking Features
7
Steep Learning Curve
7
Complex Usability
6
Chattermill features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.2
Custom Extension
Average: 8.2
7.9
Compositionality
Average: 8.2
8.2
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
468 Twitter followers
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®

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(126)4.4 out of 5
Optimized for quick response
1st Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canvs AI is a the leading insights platform designed to transform open-ended consumer feedback into actionable business intelligence through advanced AI text analysis. This innovative solution empower

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 37% Small-Business
    • 35% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a tool for organizing qualitative data and providing AI chat box for specific questions.
    • Users like the speed and efficiency of Canvs AI in analyzing open-ended survey responses, its intuitive interface, and the support from Canvs AI representatives.
    • Reviewers mentioned issues with the user interface, inaccuracies in AI categorization into codes, and the platform's learning curve.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Canvs AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Helpful
    28
    Insights Generation
    28
    Insights Analysis
    25
    AI Technology
    22
    Cons
    Inaccuracy
    11
    Lacking Features
    8
    Limitations
    8
    Poor Understanding
    7
    AI Inaccuracy
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Canvs AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.4
    Custom Extension
    Average: 8.2
    7.7
    Compositionality
    Average: 8.2
    7.5
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    Manhattan, New York
    Twitter
    @canvsai
    2,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canvs AI is a the leading insights platform designed to transform open-ended consumer feedback into actionable business intelligence through advanced AI text analysis. This innovative solution empower

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 37% Small-Business
  • 35% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a tool for organizing qualitative data and providing AI chat box for specific questions.
  • Users like the speed and efficiency of Canvs AI in analyzing open-ended survey responses, its intuitive interface, and the support from Canvs AI representatives.
  • Reviewers mentioned issues with the user interface, inaccuracies in AI categorization into codes, and the platform's learning curve.
Canvs AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Helpful
28
Insights Generation
28
Insights Analysis
25
AI Technology
22
Cons
Inaccuracy
11
Lacking Features
8
Limitations
8
Poor Understanding
7
AI Inaccuracy
5
Canvs AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
7.4
Custom Extension
Average: 8.2
7.7
Compositionality
Average: 8.2
7.5
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
Manhattan, New York
Twitter
@canvsai
2,754 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Organizations face increasing demands for high-powered analytics that produce fast, trustworthy results. Whether it’s providing teams of data scientists with advanced machine learning capabilities or

    Users
    • Statistical Programmer
    • Biostatistician
    Industries
    • Pharmaceuticals
    • Banking
    Market Segment
    • 34% Enterprise
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SAS Viya is a data analysis platform that allows users to switch between low-code/no-code and hands-on coding to engineer, model, and analyze data.
    • Reviewers appreciate SAS Viya's ability to handle big data, its user-friendly interface, its integration with open-source languages like Python, R, and Java, and its efficient automation of programming tasks.
    • Users mentioned that SAS Viya has a steep learning curve, can be expensive compared to open-source alternatives, may require significant infrastructure for optimal performance, and lacks the flexibility of open-source tools for highly customized solutions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SAS Viya Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    269
    Features
    167
    Analytics
    136
    Data Analysis
    112
    Performance Efficiency
    108
    Cons
    Learning Curve
    116
    Learning Difficulty
    106
    Complexity
    102
    Difficult Learning
    83
    Expensive
    82
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SAS Viya features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Custom Extension
    Average: 8.2
    8.0
    Compositionality
    Average: 8.2
    8.0
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    62,434 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Organizations face increasing demands for high-powered analytics that produce fast, trustworthy results. Whether it’s providing teams of data scientists with advanced machine learning capabilities or

Users
  • Statistical Programmer
  • Biostatistician
Industries
  • Pharmaceuticals
  • Banking
Market Segment
  • 34% Enterprise
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SAS Viya is a data analysis platform that allows users to switch between low-code/no-code and hands-on coding to engineer, model, and analyze data.
  • Reviewers appreciate SAS Viya's ability to handle big data, its user-friendly interface, its integration with open-source languages like Python, R, and Java, and its efficient automation of programming tasks.
  • Users mentioned that SAS Viya has a steep learning curve, can be expensive compared to open-source alternatives, may require significant infrastructure for optimal performance, and lacks the flexibility of open-source tools for highly customized solutions.
SAS Viya Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
269
Features
167
Analytics
136
Data Analysis
112
Performance Efficiency
108
Cons
Learning Curve
116
Learning Difficulty
106
Complexity
102
Difficult Learning
83
Expensive
82
SAS Viya features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.7
Custom Extension
Average: 8.2
8.0
Compositionality
Average: 8.2
8.0
Pre-Built Parameterization
Average: 8.4
Seller Details
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
62,434 Twitter followers
LinkedIn® Page
www.linkedin.com
17,268 employees on LinkedIn®
By IBM
(163)4.2 out of 5
9th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Watson Studio on IBM Cloud Pak for Data is a leading data science and machine learning solution that helps enterprises accelerate AI-powered digital transformation. It allows businesses to scale t

    Users
    • Software Engineer
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Enterprise
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Watson Studio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    AI Capabilities
    4
    AI Integration
    4
    AI Technology
    4
    Features
    4
    Cons
    Expensive
    2
    Learning Curve
    2
    Limited Language Support
    2
    Limited Userbase
    2
    Poor Customer Support
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Watson Studio features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Custom Extension
    Average: 8.2
    9.3
    Compositionality
    Average: 8.2
    9.2
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    711,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Watson Studio on IBM Cloud Pak for Data is a leading data science and machine learning solution that helps enterprises accelerate AI-powered digital transformation. It allows businesses to scale t

Users
  • Software Engineer
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Enterprise
  • 29% Small-Business
IBM Watson Studio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
AI Capabilities
4
AI Integration
4
AI Technology
4
Features
4
Cons
Expensive
2
Learning Curve
2
Limited Language Support
2
Limited Userbase
2
Poor Customer Support
2
IBM Watson Studio features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
8.1
Custom Extension
Average: 8.2
9.3
Compositionality
Average: 8.2
9.2
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The software combines machine-learning methods with a rules-based approach that's essential for understanding the subtle nuances of language and inferring intention.

    Users
    • Inside Sales Manager
    Industries
    • Computer Software
    Market Segment
    • 72% Enterprise
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SAS Visual Text Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Ease of Use
    1
    Cons
    Difficulty in Adjustments
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SAS Visual Text Analytics features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Custom Extension
    Average: 8.2
    8.3
    Compositionality
    Average: 8.2
    8.1
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    62,434 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,268 employees on LinkedIn®
    Phone
    1-800-727-0025
Product Description
How are these determined?Information
This description is provided by the seller.

The software combines machine-learning methods with a rules-based approach that's essential for understanding the subtle nuances of language and inferring intention.

Users
  • Inside Sales Manager
Industries
  • Computer Software
Market Segment
  • 72% Enterprise
  • 19% Small-Business
SAS Visual Text Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Ease of Use
1
Cons
Difficulty in Adjustments
1
SAS Visual Text Analytics features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.0
Custom Extension
Average: 8.2
8.3
Compositionality
Average: 8.2
8.1
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
62,434 Twitter followers
LinkedIn® Page
www.linkedin.com
17,268 employees on LinkedIn®
Phone
1-800-727-0025
(37)4.4 out of 5
8th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lumoa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Helpful
    16
    Customer Support
    15
    Insights Generation
    14
    Insights Analysis
    13
    Cons
    Limitations
    5
    AI Limitations
    4
    Data Management
    4
    Filtering Issues
    4
    Poor Interface Design
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lumoa features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.0
    Custom Extension
    Average: 8.2
    6.8
    Compositionality
    Average: 8.2
    7.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lumoa
    Year Founded
    2016
    HQ Location
    Helsinki, Finland
    Twitter
    @LumoaMe
    1,281 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Enterprise
  • 24% Mid-Market
Lumoa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Helpful
16
Customer Support
15
Insights Generation
14
Insights Analysis
13
Cons
Limitations
5
AI Limitations
4
Data Management
4
Filtering Issues
4
Poor Interface Design
4
Lumoa features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.0
Custom Extension
Average: 8.2
6.8
Compositionality
Average: 8.2
7.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Lumoa
Year Founded
2016
HQ Location
Helsinki, Finland
Twitter
@LumoaMe
1,281 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A smart, simple way to mine and explore all your unstructured data with powerful text analytics and machine learning Make a million documents as easy as one A large insurance company processed millio

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Enterprise
    • 28% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Watson Explorer features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    711,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

A smart, simple way to mine and explore all your unstructured data with powerful text analytics and machine learning Make a million documents as easy as one A large insurance company processed millio

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Enterprise
  • 28% Mid-Market
IBM Watson Explorer features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
(40)4.8 out of 5
Optimized for quick response
11th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:$25,000.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Thematic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Customer Support
    4
    Helpful
    3
    Insights Generation
    3
    Customer Insights
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Thematic features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    2.5
    Custom Extension
    Average: 8.2
    0.0
    Compositionality
    Average: 8.2
    7.2
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Thematic
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @getthematic
    489 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

Users
No information available
Industries
No information available
Market Segment
  • 53% Enterprise
  • 30% Mid-Market
Thematic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Customer Support
4
Helpful
3
Insights Generation
3
Customer Insights
2
Cons
This product has not yet received any negative sentiments.
Thematic features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
2.5
Custom Extension
Average: 8.2
0.0
Compositionality
Average: 8.2
7.2
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Thematic
Company Website
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@getthematic
489 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
(71)4.2 out of 5
15th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Amazon Comprehend Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Integrations
    2
    Multilingual Support
    2
    Access
    1
    Automation
    1
    Cons
    Expensive
    3
    Steep Learning Curve
    2
    Complex Setup
    1
    Data Management
    1
    Data Privacy
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amazon Comprehend features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Custom Extension
    Average: 8.2
    8.5
    Compositionality
    Average: 8.2
    8.2
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,230,610 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136,383 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 38% Small-Business
Amazon Comprehend Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Integrations
2
Multilingual Support
2
Access
1
Automation
1
Cons
Expensive
3
Steep Learning Curve
2
Complex Setup
1
Data Management
1
Data Privacy
1
Amazon Comprehend features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
7.9
Custom Extension
Average: 8.2
8.5
Compositionality
Average: 8.2
8.2
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,230,610 Twitter followers
LinkedIn® Page
www.linkedin.com
136,383 employees on LinkedIn®
Ownership
NASDAQ: AMZN
(41)4.7 out of 5
3rd Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 49% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kapiche Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Insights Analysis
    3
    Insights Generation
    3
    Reporting
    3
    Customer Insights
    2
    Cons
    Insufficient Information
    2
    Slow Performance
    2
    Accuracy Issues
    1
    Dashboard Issues
    1
    Data Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kapiche features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.1
    Custom Extension
    Average: 8.2
    8.0
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kapiche
    Year Founded
    2016
    HQ Location
    Fortitude Valley, QLD
    Twitter
    @kapicheofficial
    251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platfo

Users
No information available
Industries
  • Market Research
Market Segment
  • 49% Mid-Market
  • 41% Enterprise
Kapiche Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Insights Analysis
3
Insights Generation
3
Reporting
3
Customer Insights
2
Cons
Insufficient Information
2
Slow Performance
2
Accuracy Issues
1
Dashboard Issues
1
Data Management
1
Kapiche features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
7.1
Custom Extension
Average: 8.2
8.0
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Kapiche
Year Founded
2016
HQ Location
Fortitude Valley, QLD
Twitter
@kapicheofficial
251 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
(331)4.2 out of 5
7th Easiest To Use in Text Analysis software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Helpful
    1
    Insights
    1
    Insights Analysis
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Improvement Needed
    1
    Inefficiency
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Custom Extension
    Average: 8.2
    10.0
    Compositionality
    Average: 8.2
    8.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    789 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Helpful
1
Insights
1
Insights Analysis
1
Cons
Delay Issues
1
Delays
1
Improvement Needed
1
Inefficiency
1
Learning Curve
1
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
9.2
Custom Extension
Average: 8.2
10.0
Compositionality
Average: 8.2
8.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
857 Twitter followers
LinkedIn® Page
www.linkedin.com
789 employees on LinkedIn®
(497)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Text Analysis software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Altair AI Studio (formerly RapidMiner Studio) is a data science tool that anyone can use to design and prototype highly explainable AI and machine learning models that help build trust throughout an o

    Users
    • Student
    • Data Scientist
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 43% Small-Business
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Altair AI Studio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Data Visualization
    3
    Intuitive
    3
    AI Capabilities
    2
    AI Technology
    2
    Cons
    Lacking Features
    2
    Missing Features
    2
    Accuracy Issues
    1
    Difficult Customization
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Altair AI Studio features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Custom Extension
    Average: 8.2
    7.5
    Compositionality
    Average: 8.2
    8.3
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Altair
    Company Website
    Year Founded
    1985
    HQ Location
    Troy, MI
    Twitter
    @Altair_Inc
    7,334 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Altair AI Studio (formerly RapidMiner Studio) is a data science tool that anyone can use to design and prototype highly explainable AI and machine learning models that help build trust throughout an o

Users
  • Student
  • Data Scientist
Industries
  • Higher Education
  • Education Management
Market Segment
  • 43% Small-Business
  • 30% Enterprise
Altair AI Studio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Data Visualization
3
Intuitive
3
AI Capabilities
2
AI Technology
2
Cons
Lacking Features
2
Missing Features
2
Accuracy Issues
1
Difficult Customization
1
Expensive
1
Altair AI Studio features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.3
Custom Extension
Average: 8.2
7.5
Compositionality
Average: 8.2
8.3
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Altair
Company Website
Year Founded
1985
HQ Location
Troy, MI
Twitter
@Altair_Inc
7,334 Twitter followers
LinkedIn® Page
www.linkedin.com
4,102 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unlock Insights with Qualitative Data Analysis Software Discover more from your qualitative and mixed methods data with NVivo 14, the leading qualitative data analysis solution. With NVivo 14, you

    Users
    • Research Assistant
    Industries
    • Higher Education
    • Research
    Market Segment
    • 47% Small-Business
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NVivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Categorization
    3
    Big Data
    2
    Data Analysis
    2
    Features
    2
    Cons
    Complex Coding
    2
    Expensive
    2
    Learning Curve
    2
    Missing Features
    2
    Not User-Friendly
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NVivo features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Custom Extension
    Average: 8.2
    6.7
    Compositionality
    Average: 8.2
    6.7
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lumivero
    Year Founded
    1995
    HQ Location
    Denver, CO
    Twitter
    @LUMIVER0
    376 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    272 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unlock Insights with Qualitative Data Analysis Software Discover more from your qualitative and mixed methods data with NVivo 14, the leading qualitative data analysis solution. With NVivo 14, you

Users
  • Research Assistant
Industries
  • Higher Education
  • Research
Market Segment
  • 47% Small-Business
  • 32% Enterprise
NVivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Categorization
3
Big Data
2
Data Analysis
2
Features
2
Cons
Complex Coding
2
Expensive
2
Learning Curve
2
Missing Features
2
Not User-Friendly
2
NVivo features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
6.7
Custom Extension
Average: 8.2
6.7
Compositionality
Average: 8.2
6.7
Pre-Built Parameterization
Average: 8.4
Seller Details
Seller
Lumivero
Year Founded
1995
HQ Location
Denver, CO
Twitter
@LUMIVER0
376 Twitter followers
LinkedIn® Page
www.linkedin.com
272 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leveraged by brands and academics alike, ATLAS.ti allows anyone to analyze data and uncover valuable insights – no matter which sector you work in. From basic analysis tasks to the most in-depth rese

    Users
    No information available
    Industries
    • Higher Education
    • Research
    Market Segment
    • 37% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ATLAS.ti Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Intuitive
    3
    Useful
    3
    Categorization
    2
    Customer Support
    2
    Cons
    Data Inaccuracy
    1
    Error Handling
    1
    Lacking Features
    1
    Limited Features
    1
    Limited Language Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ATLAS.ti features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Custom Extension
    Average: 8.2
    8.3
    Compositionality
    Average: 8.2
    7.9
    Pre-Built Parameterization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1993
    HQ Location
    Berlin
    Twitter
    @ATLASti
    4,381 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leveraged by brands and academics alike, ATLAS.ti allows anyone to analyze data and uncover valuable insights – no matter which sector you work in. From basic analysis tasks to the most in-depth rese

Users
No information available
Industries
  • Higher Education
  • Research
Market Segment
  • 37% Small-Business
  • 34% Mid-Market
ATLAS.ti Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Intuitive
3
Useful
3
Categorization
2
Customer Support
2
Cons
Data Inaccuracy
1
Error Handling
1
Lacking Features
1
Limited Features
1
Limited Language Support
1
ATLAS.ti features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
7.9
Custom Extension
Average: 8.2
8.3
Compositionality
Average: 8.2
7.9
Pre-Built Parameterization
Average: 8.4
Seller Details
Year Founded
1993
HQ Location
Berlin
Twitter
@ATLASti
4,381 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®