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IBM Watson Explorer Reviews & Product Details

IBM Watson Explorer Overview

What is IBM Watson Explorer?

A smart, simple way to mine and explore all your unstructured data with powerful text analytics and machine learning Make a million documents as easy as one A large insurance company processed millions of claims a year. A complex claim that took 2 days to process can now be completed in 10 minutes with Watson Explorer. Unlock secrets hiding in your data A Global automotive manufacturer used Watson Explorer to identify defects faster, preventing expensive recalls and saving lives. Get results fast with cognitive assist A Global airline used Watson Explorer to enable a crew of over 2,000 to react more quickly to maintenance issues. With the help of IBM, over 200,000 cases per year are addressed 90 percent faster.

IBM Watson Explorer Details
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Product Description

Introducing the new IBM® Watson Explorer - a cognitive exploration and content analysis platform that lets you listen to your data for advice. Explore and analyze structured, unstructured, internal, external and public content to uncover trends and patterns that improve decision-making, customer service and ROI. Leverage built-in cognitive capabilities powered by machine learning models, natural language processing and next-generation APIs to unlock hidden value in all your data. Gain a secure 360-degree view of customers, in context, to deliver better experiences for your clients.


Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
Phone
1-866-277-7488
Total Revenue (USD mm)
$73,621
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.


Emily W.
EW
Overview Provided by:
Senior Product Marketer, Artificial Intelligence Products at IBM

Recent IBM Watson Explorer Reviews

Marcos Dafrán B.
MB
Marcos Dafrán B.Mid-Market (51-1000 emp.)
3.5 out of 5
"Easy to use Analytics software"
It is a codeless solution for making data analysis. This allows us to focus on the main things of the solution: the problem we want to solve and th...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Ground data collection is great with IBM Watson"
Every day occurring issues and incidents are gathered and fed to Watson daily. This will help to build a massive repository of databases for later ...
IK
Ibra K.Enterprise (> 1000 emp.)
4.5 out of 5
"Useful tool"
This software gives you the ability to mine and explore all the unstructured data that your company may have stored.
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IBM Watson Explorer Media

IBM Watson Explorer Demo -
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32 IBM Watson Explorer Reviews

3.9 out of 5
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32 IBM Watson Explorer Reviews
3.9 out of 5
32 IBM Watson Explorer Reviews
3.9 out of 5

Overall Review Sentiment for IBM Watson ExplorerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Marcos Dafrán B.
MB
Senior Specialist Data Insight Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Watson Explorer?

It is a codeless solution for making data analysis. This allows us to focus on the main things of the solution: the problem we want to solve and the objective of what we want to achieve. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

It is still in development so some features keep changing over time. Also, they need to improve the UX to make it easier to understand and get better documentation tools. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Watson Explorer:

Its a good solution from a start point however expect some bugs on the tool for now. Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

Lack of coding knowledge or time to create specific line codes to create the results and analysis we want or need. Also the tool makes easier to analyze unstructured data. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Watson Explorer?

Every day occurring issues and incidents are gathered and fed to Watson daily. This will help to build a massive repository of databases for later use by customers on self service basis without waiting for a subject matter expert. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

Lot of time spent on data collection and its formatting. Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

Automatic answering of SAP issues like user access, employee set up, customer set up. etc. Review collected by and hosted on G2.com.

Cássio C.
CC
Analista de sistema de banco de dados
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Watson Explorer?

Watson is really impressive at finding information in your data. I like the dictionaries and search collection features the most, that permit that my unstructured data gets classified and able to be searched and consulted. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

I don't think Watson is intuitive nor easy to learn. A lot of configuration and fine tuning is required to get your model going. Also, the many Watson products are hard to integrate with Watson Explorer Review collected by and hosted on G2.com.

Recommendations to others considering IBM Watson Explorer:

Please, don't let the technology lead your solution. Watson is surely awesome, but try to think about its usage in your compaby before purchasing it. Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

I'm trying to find patterns in bibliographic references in brazilian grad thesis and dissertations. I do have a large database of journals and books in many knowledge areas, and a very large repository of published thesis and dissertations from graduate programs in Brazil. Right now, I'm trying to integrate these two in a search collection. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Watson Explorer?

I like the intensity and usage of the application. Very recommendable and great.With IBM Watson® Explorer, a cognitive exploration and content analysis platform, you can hear your data talking. Explore and analyze structured, unstructured, internal, external and public content to uncover trends and patterns that improve decision-making, customer service and ROI. IBM clients have used Watson Explorer to understand 100 percent of incoming calls and emails, improving the quality of information and their ability to use that information. Built-in cognitive capabilities — powered by machine learning models, natural language processing and next-generation APIs — can unlock value from all your data and help you gain secure 360-degree view of customers, in context, to create better experiences for your customers. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

I think I don't have anything to dislike about. It's just that good. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Watson Explorer:

It is very recommendable to use this product. Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

Very good. A global automotive manufacturer used Watson Explorer to identify defects faster, preventing expensive recalls and saving lives. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Watson Explorer?

The intitial thought process was the wrong way around, or I thought so. This proven to be very quickly actually a very nice way to stage a solution for the problems. The ease of use is appealing and the surprise of answers are awesome. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

The use could be a little bit more intuitive, or ratehr if one is not completely sure of what to do, it makes the use a bit cumbersome. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Watson Explorer:

Make use of the trial available, but get proper use cases and real data. Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

We had problems indentifying problems without our workforce when it came to motivating them for performance. We tried to get insights into the numbers to maybe give us a handle on what we could change. Explorer assisted us to identify correlations between travel, deals closed and comissions that we never ever wouyld be able to do by human power. Review collected by and hosted on G2.com.

MH
Product Owner
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Watson Explorer?

WEx helped us a lot in crawling through our user"s free text input data in order to find out what they really meant to say. The proof of concept was completed within a few days, already delivering benefit. For a low code tool it has very sophisticated features. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

The default UI is really not made for business customers. Fortunately there are alternate UIs available. Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

Unstructured data input needs to be transformed into machine-readable format. For a first PoC we managed to increase the percentage of total readable data from ca. 60% to about 90%. Review collected by and hosted on G2.com.

Kyoka N.
KN
主任研究員
Automotive
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Watson Explorer?

Visual capture of what you are looking for, narrow down the subject. It always content 1 million contents. The result is returned either from 1 million or several thousands. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

Do not have much self-service function for an ad-hoc trial. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Watson Explorer:

Good for large number of analysis Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

Capturing the voices of customers by non CRM experts Quick search, also being ESL users, less burden of reading Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
IA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Watson Explorer?

Watson is really impressive at finding information in your data. Furthermore, it is easy to use once you get over the learning curve which takes some time. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

Some of the connectors are for old versions of the source data requiring costly development. Ths makes for some confusion when networking. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Watson Explorer:

The learning curve takes a while to overcome but it's easy thereafter Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

We have been using this software to integrate users within a single network platform to improve our resource allocations. It has allowed us to condense out network base to create easy functionality. Review collected by and hosted on G2.com.

IK
Reporting and Data Analysis Assistant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about IBM Watson Explorer?

This software gives you the ability to mine and explore all the unstructured data that your company may have stored. Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

It is very complex and hard to work with but I guess because the task itself is complex. Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

Using it to deal with our unstructured data. Review collected by and hosted on G2.com.

MB
Head of Data, Analytics, AI, BI and Middleware
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Watson Explorer?

Easy to use and train models with. It gives the right search results and the models constantlz gets better Review collected by and hosted on G2.com.

What do you dislike about IBM Watson Explorer?

none, none, none, none, none, none, none, none, none, none, none, none, Review collected by and hosted on G2.com.

What problems is IBM Watson Explorer solving and how is that benefiting you?

Call Center Agents support

The agents now have a much better expert system to support them Review collected by and hosted on G2.com.