Pantheon Reviews & Product Details

Have to say the support desk, which is for me the backbone of a company. Too bad not many in the hierarchy realise that. (Yes, pay the good ones (only the good ones) more!)

Currently I am in the free tier (silver), so usually support is very simple. I have a question, reply will be; Here is the support page! This is generally everywhere and also with Pantheon, however all understandable due being in a free tier.

However, most of the time with Pantheon, I have a feeling they actually look at the issue, in my case mostly technical, and give me the relevant pages and a possible solution how you might fix it. Limited support due my free tier, but their information they give is something that I can work it. That for me is important, due I have problems to fix.

If this is the case, I wonder how it would be as a paid customer, maybe I should persuede my boss :D Review collected by and hosted on G2.com.

Technical documentation is sometimes hard to find or not pointing to relevant information (very short documentation), maybe the administrative documentation is based on an older dashboard? Review collected by and hosted on G2.com.

The service is consistent in keeping websites online and running fast. I like how they provide 24/7 customer service and the representatives are very knowledgeable. They make updating websites and pushing code to production easy with their dashboard where you can do a lot of things with just one click. I would highly recommend Pantheon for hosting Wordpress and Drupal websites. Review collected by and hosted on G2.com.

The platform can be limited if you want to add third party applications from companies like Microsoft. I also wished I can automate certain tasks like copying files and database from one environment to the next. Review collected by and hosted on G2.com.

Rock solid reliability, uptime, and customer support. Works well for our team that is responsible for a critical website but does not have a deep technical bench in-house. Review collected by and hosted on G2.com.

Little to complain about here. Pantheon always resolves issues that do come up in a timely manner. Review collected by and hosted on G2.com.

I have been using Pantheon of numerous years now and I find its to be a superior all-in-one platform. Source control, image promotion, backup and restore, easy control panel. I love how easy it was to migrate to pantheon and how great the documentation and support is. Every time I need to troubleshoot, I get the absolute best response and easy to follow instructions for solving my problems. Review collected by and hosted on G2.com.

The only item that Pantheon does not support is email. I wish there was a complimentary service that Pantheon offered for sending email. Review collected by and hosted on G2.com.

Customer support has been the best thing about Pantheon this year. Most of the time support will get back to us within 15-30 minutes. Review collected by and hosted on G2.com.

This year, we observed more downtime in the application compared to previous years. During one update, we encountered an issue where we couldn’t merge our multidevs. Initially, it took some effort to convey that there was a problem. However, once other companies began experiencing similar issues, the response from the team shifted significantly. They became highly proactive and hands-on, providing us with one-on-one support. Review collected by and hosted on G2.com.

So many things, I love their novel approach to having a dev site with git, that you one-click deploy to stage, which syncs the db from prod down to stage to test, then a final one-click deploy to prod. Review collected by and hosted on G2.com.

LIke any platform, there's a bit of a learning curve, but it's manageable, and their support is terrific. Review collected by and hosted on G2.com.

Multidev environments, Dev/Test/Prod environments, Site Dashboard, ease of use to get local files, code updates Review collected by and hosted on G2.com.

They don't support Drupal Multisites, when sites in development Freeze, a little expensive for smaller sites Review collected by and hosted on G2.com.

In my view, the standout feature of Pantheon is its seamless integration and management of WordPress and Drupal websites. It offers a user-friendly interface that simplifies complex site operations. The platform shines in its ability to enhance website performance and security, especially for sites with high traffic. It's particularly favored for its scalability and reliability, making it an excellent choice for professionals who need robust web hosting solutions. Review collected by and hosted on G2.com.

Pantheon's platform can be complex for beginners, with its advanced features and technical setups posing a challenge for those not familiar with in-depth website management. This might make it less user-friendly for small teams or individuals without technical backgrounds. Review collected by and hosted on G2.com.

Once we create a project for a client that is being on-boarded, the time from seting up their sandbox to sharing the development link to our client was incredibly short. The ease of use to deploy our CMS websites for development is secure and saves us a lot of time. Review collected by and hosted on G2.com.

If the pricing was a little lower, we could bring more of our client's websites to the WebOps platform too. Best for small businesses that are planning to scale and enterprise companies. Review collected by and hosted on G2.com.

Its fast become one of today's outstanding Web Hosting Platforms with a great future. Exceptionally scalable, with all the tools needed to build and host best practice present-day and next-generation websites. Developers everywhere are adopting it. Review collected by and hosted on G2.com.

Its scalable, secure, with performance optimization. Great and promising in all aspects. If only its support services can improve. Can become one of the greats for sure. Review collected by and hosted on G2.com.