2026 Best Software Awards are here!See the list

Best Enterprise Social Media Analytics Software

Yukta Rustagi
YR
Researched and written by Yukta Rustagi

Products classified in the overall Social Media Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Social Media Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Social Media Analytics category.

In addition to qualifying for inclusion in the Social Media Analytics Software category, to qualify for inclusion in the Enterprise Business Social Media Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Enterprise
  • Rating
  • Language
  • Pricing
1 filter applied
Clear All
  • Enterprise
  • Rating
  • Language
  • Pricing
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All

42 Listings in Enterprise Social Media Analytics Software Available

  • Sort By:
    G2 Score
Sprout Social
(6,198)4.4 out of 5
9th Easiest To Use in Social Media Analytics software
View top Consulting Services for Sprout Social
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 41% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprout Social is a social media management platform that allows users to monitor messages, mentions, and keywords across all networks within a single workflow, and provides features for scheduling posts, tracking performance, and generating reports.
    • Users frequently mention the convenience of having all messages, mentions, and comments from various social platforms consolidated into one stream via the Smart Inbox, and the detailed, customizable reporting capabilities that provide valuable insights into post performance and audience engagement.
    • Reviewers noted that the platform can be expensive, especially for small teams or individuals, and some advanced features require time to fully understand and set up, with certain functionalities and insights only available on higher-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprout Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,592
    Post Scheduling
    1,051
    Scheduling
    1,009
    Analytics
    903
    Centralized Management
    842
    Cons
    Missing Features
    641
    Limited Features
    462
    Expensive
    416
    Improvement Needed
    403
    High Pricing
    371
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprout Social features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    7.0
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprout Social
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @SproutSocial
    116,520 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,801 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 41% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprout Social is a social media management platform that allows users to monitor messages, mentions, and keywords across all networks within a single workflow, and provides features for scheduling posts, tracking performance, and generating reports.
  • Users frequently mention the convenience of having all messages, mentions, and comments from various social platforms consolidated into one stream via the Smart Inbox, and the detailed, customizable reporting capabilities that provide valuable insights into post performance and audience engagement.
  • Reviewers noted that the platform can be expensive, especially for small teams or individuals, and some advanced features require time to fully understand and set up, with certain functionalities and insights only available on higher-tier plans.
Sprout Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,592
Post Scheduling
1,051
Scheduling
1,009
Analytics
903
Centralized Management
842
Cons
Missing Features
641
Limited Features
462
Expensive
416
Improvement Needed
403
High Pricing
371
View All Pros and Cons
Sprout Social features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
7.0
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Seller
Sprout Social
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@SproutSocial
116,520 Twitter followers
LinkedIn® Page
www.linkedin.com
1,801 employees on LinkedIn®
Hootsuite
(6,694)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Social Media Analytics software
View top Consulting Services for Hootsuite
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 59% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hootsuite is a social media management tool that allows users to schedule posts, manage multiple accounts, and analyze performance across various platforms.
    • Users like Hootsuite's ability to manage multiple social media accounts from one dashboard, its scheduling features, and its analytics and reporting tools which help evaluate performance and optimize content strategy.
    • Reviewers mentioned that some advanced features and detailed analytics are locked behind higher pricing tiers, the interface can feel complex at times, and there can be occasional issues with platform integrations and performance lags.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hootsuite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Post Scheduling
    1,575
    Ease of Use
    1,440
    Scheduling
    1,388
    Centralized Management
    1,073
    Scheduling Posts
    1,032
    Cons
    Limited Features
    474
    Missing Features
    455
    Expensive
    444
    High Pricing
    425
    Posting Issues
    369
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hootsuite features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    7.4
    Attribution
    Average: 7.9
    8.4
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hootsuite
    Company Website
    Year Founded
    2008
    HQ Location
    Vancouver, BC
    Twitter
    @hootsuite
    6,181,978 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,691 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 59% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hootsuite is a social media management tool that allows users to schedule posts, manage multiple accounts, and analyze performance across various platforms.
  • Users like Hootsuite's ability to manage multiple social media accounts from one dashboard, its scheduling features, and its analytics and reporting tools which help evaluate performance and optimize content strategy.
  • Reviewers mentioned that some advanced features and detailed analytics are locked behind higher pricing tiers, the interface can feel complex at times, and there can be occasional issues with platform integrations and performance lags.
Hootsuite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Post Scheduling
1,575
Ease of Use
1,440
Scheduling
1,388
Centralized Management
1,073
Scheduling Posts
1,032
Cons
Limited Features
474
Missing Features
455
Expensive
444
High Pricing
425
Posting Issues
369
View All Pros and Cons
Hootsuite features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
7.4
Attribution
Average: 7.9
8.4
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Seller
Hootsuite
Company Website
Year Founded
2008
HQ Location
Vancouver, BC
Twitter
@hootsuite
6,181,978 Twitter followers
LinkedIn® Page
www.linkedin.com
1,691 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
SOCi
(3,973)4.5 out of 5
Optimized for quick response
11th Easiest To Use in Social Media Analytics software
View top Consulting Services for SOCi
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management tool that allows users to schedule posts, manage multiple accounts, and respond to reviews across various platforms.
    • Users like SOCi's ability to consolidate all social media platforms in one place, its ease of use, the ability to schedule posts in advance, and the AI-generated responses for reviews.
    • Users reported issues with the platform's user-friendliness, the inability to post Instagram stories effectively, the lack of training materials, and the overwhelming amount of information presented on the dashboard.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,184
    Post Scheduling
    794
    Scheduling Posts
    643
    Centralized Management
    636
    Scheduling
    608
    Cons
    Missing Features
    291
    Posting Issues
    275
    Limited Features
    239
    Learning Curve
    195
    Improvement Needed
    183
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    621 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management tool that allows users to schedule posts, manage multiple accounts, and respond to reviews across various platforms.
  • Users like SOCi's ability to consolidate all social media platforms in one place, its ease of use, the ability to schedule posts in advance, and the AI-generated responses for reviews.
  • Users reported issues with the platform's user-friendliness, the inability to post Instagram stories effectively, the lack of training materials, and the overwhelming amount of information presented on the dashboard.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,184
Post Scheduling
794
Scheduling Posts
643
Centralized Management
636
Scheduling
608
Cons
Missing Features
291
Posting Issues
275
Limited Features
239
Learning Curve
195
Improvement Needed
183
View All Pros and Cons
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.0
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
621 employees on LinkedIn®
Sprinklr Insights
(105)4.3 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Insights is an AI-powered consumer and brand intelligence platform for Enterprises that need to listen to and understand their customers, market and competitors to manage their reputation, dr

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Insights Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    4
    Helpful
    4
    AI Assistant
    3
    AI Features
    3
    Analytics
    3
    Cons
    Learning Curve
    4
    Data Limitations
    2
    Improvement Needed
    2
    Intuitiveness Issue
    2
    Learning Difficulty
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Insights features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    7.1
    Attribution
    Average: 7.9
    8.5
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
    Ownership
    NYSE: CXM
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Insights is an AI-powered consumer and brand intelligence platform for Enterprises that need to listen to and understand their customers, market and competitors to manage their reputation, dr

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 26% Mid-Market
Sprinklr Insights Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
4
Helpful
4
AI Assistant
3
AI Features
3
Analytics
3
Cons
Learning Curve
4
Data Limitations
2
Improvement Needed
2
Intuitiveness Issue
2
Learning Difficulty
2
View All Pros and Cons
Sprinklr Insights features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
7.1
Attribution
Average: 7.9
8.5
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
Sprinklr
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,206 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Ownership
NYSE: CXM
Agorapulse
(968)4.5 out of 5
13th Easiest To Use in Social Media Analytics software
View top Consulting Services for Agorapulse
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

    Users
    • Social Media Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 70% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agorapulse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Centralized Management
    13
    Post Scheduling
    13
    Helpful
    12
    Intuitive
    10
    Cons
    Expensive
    6
    High Pricing
    5
    Difficult Reporting
    4
    Limited Customization
    4
    AI Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agorapulse features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Attribution
    Average: 7.9
    8.9
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Agorapulse
    Year Founded
    2010
    HQ Location
    Paris
    Twitter
    @AgoraPulse
    13,072 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

Users
  • Social Media Manager
  • Owner
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 70% Small-Business
  • 21% Mid-Market
Agorapulse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Centralized Management
13
Post Scheduling
13
Helpful
12
Intuitive
10
Cons
Expensive
6
High Pricing
5
Difficult Reporting
4
Limited Customization
4
AI Limitations
3
View All Pros and Cons
Agorapulse features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.0
Attribution
Average: 7.9
8.9
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Seller
Agorapulse
Year Founded
2010
HQ Location
Paris
Twitter
@AgoraPulse
13,072 Twitter followers
LinkedIn® Page
www.linkedin.com
199 employees on LinkedIn®
Meltwater
(2,495)4.0 out of 5
View top Consulting Services for Meltwater
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Meltwater empowers companies with a suite of solutions that spans media, social, and consumer intelligence. Since 2001, we’ve helped organizations harness the world’s data in real time to fuel smarter

    Users
    • Social Media Manager
    • Communications Manager
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 41% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Meltwater is a media monitoring and analytics platform that provides insights into brand perception, media coverage, and social media performance, and also offers features for scheduling posts across multiple platforms and generating reports.
    • Reviewers like the comprehensive coverage Meltwater provides, its user-friendly interface, the ability to schedule posts across multiple platforms, the robust database of reporters, and the responsive customer support.
    • Users mentioned that Meltwater can be difficult to navigate, the AI features are not impressive, the initial setup can be challenging, and the platform sometimes scrapes irrelevant data, causing data quality issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Meltwater Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    193
    Helpful
    158
    Features
    156
    Customer Support
    126
    Helpfulness
    114
    Cons
    Improvement Needed
    90
    Learning Curve
    63
    Not Intuitive
    56
    Technical Issues
    55
    Complexity
    54
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Meltwater features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    7.1
    Attribution
    Average: 7.9
    7.9
    Scalability
    Average: 8.6
    7.7
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Meltwater
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Meltwater
    24,928 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,573 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Meltwater empowers companies with a suite of solutions that spans media, social, and consumer intelligence. Since 2001, we’ve helped organizations harness the world’s data in real time to fuel smarter

Users
  • Social Media Manager
  • Communications Manager
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 41% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Meltwater is a media monitoring and analytics platform that provides insights into brand perception, media coverage, and social media performance, and also offers features for scheduling posts across multiple platforms and generating reports.
  • Reviewers like the comprehensive coverage Meltwater provides, its user-friendly interface, the ability to schedule posts across multiple platforms, the robust database of reporters, and the responsive customer support.
  • Users mentioned that Meltwater can be difficult to navigate, the AI features are not impressive, the initial setup can be challenging, and the platform sometimes scrapes irrelevant data, causing data quality issues.
Meltwater Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
193
Helpful
158
Features
156
Customer Support
126
Helpfulness
114
Cons
Improvement Needed
90
Learning Curve
63
Not Intuitive
56
Technical Issues
55
Complexity
54
View All Pros and Cons
Meltwater features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
7.1
Attribution
Average: 7.9
7.9
Scalability
Average: 8.6
7.7
Report Customizability
Average: 8.1
Seller Details
Seller
Meltwater
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Meltwater
24,928 Twitter followers
LinkedIn® Page
www.linkedin.com
2,573 employees on LinkedIn®
Zoho Social
(2,877)4.6 out of 5
3rd Easiest To Use in Social Media Analytics software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Social is an all-in-one social media management software designed for businesses of all sizes and agencies. It enables you to schedule and publish social media posts, manage conversations—includi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 86% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Social is a social media management tool that allows users to schedule, monitor, and analyze social media content across multiple platforms.
    • Reviewers like the ability to post to multiple channels at once, the user-friendly interface, the time-saving collaboration feature, and the integrated customer service.
    • Users experienced issues with some comments and direct messages not showing, slow system response times, lack of WhatsApp Business integration, and limitations in the free tier.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Post Scheduling
    97
    Centralized Management
    84
    Multi-platform
    78
    Scheduling
    71
    Cons
    Missing Features
    38
    Expensive
    23
    Social Media Limitations
    21
    Limited Features
    19
    Publishing Limitations
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Social features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Attribution
    Average: 7.9
    8.8
    Scalability
    Average: 8.6
    8.5
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,088 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Social is an all-in-one social media management software designed for businesses of all sizes and agencies. It enables you to schedule and publish social media posts, manage conversations—includi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 86% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Social is a social media management tool that allows users to schedule, monitor, and analyze social media content across multiple platforms.
  • Reviewers like the ability to post to multiple channels at once, the user-friendly interface, the time-saving collaboration feature, and the integrated customer service.
  • Users experienced issues with some comments and direct messages not showing, slow system response times, lack of WhatsApp Business integration, and limitations in the free tier.
Zoho Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Post Scheduling
97
Centralized Management
84
Multi-platform
78
Scheduling
71
Cons
Missing Features
38
Expensive
23
Social Media Limitations
21
Limited Features
19
Publishing Limitations
18
View All Pros and Cons
Zoho Social features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.5
Attribution
Average: 7.9
8.8
Scalability
Average: 8.6
8.5
Report Customizability
Average: 8.1
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,088 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
Reputation
(2,387)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Social Media Analytics software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides insights from marketing campaigns.
    • Users like Reputation's ability to centralize reviews, its real-time review monitoring system, and the insights it provides from marketing campaigns, which guide users in SEO improvements.
    • Reviewers noted that Reputation lacks a strong social media presence and management, and its reporting often lags, causing confusion in reviews navigation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    271
    Review Management
    192
    Helpful
    175
    Centralized Reviews
    151
    Reputation Management
    144
    Cons
    Improvement Needed
    68
    Missing Features
    55
    Review Management
    55
    Reporting Issues
    41
    Review Issues
    38
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Attribution
    Average: 7.9
    8.7
    Scalability
    Average: 8.6
    8.7
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    10,949 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    728 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides insights from marketing campaigns.
  • Users like Reputation's ability to centralize reviews, its real-time review monitoring system, and the insights it provides from marketing campaigns, which guide users in SEO improvements.
  • Reviewers noted that Reputation lacks a strong social media presence and management, and its reporting often lags, causing confusion in reviews navigation.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
271
Review Management
192
Helpful
175
Centralized Reviews
151
Reputation Management
144
Cons
Improvement Needed
68
Missing Features
55
Review Management
55
Reporting Issues
41
Review Issues
38
View All Pros and Cons
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.4
Attribution
Average: 7.9
8.7
Scalability
Average: 8.6
8.7
Report Customizability
Average: 8.1
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
10,949 Twitter followers
LinkedIn® Page
www.linkedin.com
728 employees on LinkedIn®
YouScan
(273)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Social Media Analytics software
View top Consulting Services for YouScan
Entry Level Price:$299.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 47% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • YouScan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    49
    Helpful
    48
    Ease of Use
    45
    Intuitive
    33
    Analytics
    32
    Cons
    Learning Curve
    19
    Difficult Learning
    13
    Slow Performance
    12
    Limited Features
    10
    Data Inaccuracy
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • YouScan features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Attribution
    Average: 7.9
    9.2
    Scalability
    Average: 8.6
    8.9
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    YouScan
    Company Website
    Year Founded
    2010
    HQ Location
    Kyiv, Kyiv City
    Twitter
    @YouScan_io
    450 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marke

Users
No information available
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 47% Small-Business
  • 36% Mid-Market
YouScan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
49
Helpful
48
Ease of Use
45
Intuitive
33
Analytics
32
Cons
Learning Curve
19
Difficult Learning
13
Slow Performance
12
Limited Features
10
Data Inaccuracy
8
View All Pros and Cons
YouScan features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Attribution
Average: 7.9
9.2
Scalability
Average: 8.6
8.9
Report Customizability
Average: 8.1
Seller Details
Seller
YouScan
Company Website
Year Founded
2010
HQ Location
Kyiv, Kyiv City
Twitter
@YouScan_io
450 Twitter followers
LinkedIn® Page
www.linkedin.com
86 employees on LinkedIn®
Sprinklr Social
(1,186)4.1 out of 5
Optimized for quick response
Entry Level Price:$2,800.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
    • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
    • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Centralized Management
    65
    Features
    56
    Social Media Integration
    41
    Multiple Accounts
    37
    Cons
    Complex Usage
    47
    Learning Curve
    37
    Learning Complexity
    32
    Complexity
    31
    Improvement Needed
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Social features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.0
    Attribution
    Average: 7.9
    8.2
    Scalability
    Average: 8.6
    8.1
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform used for managing social media marketing activities, including publishing, scheduling, and reviewing engagement dashboards.
  • Reviewers frequently mention the platform's robust automation capabilities, customizable dashboards, and the ability to manage multiple social channels in one place, saving significant time and improving efficiency.
  • Reviewers experienced a steep learning curve with the platform, finding it complex and not always intuitive, with some reporting issues with slow performance when handling large datasets and occasional support or bug issues.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Centralized Management
65
Features
56
Social Media Integration
41
Multiple Accounts
37
Cons
Complex Usage
47
Learning Curve
37
Learning Complexity
32
Complexity
31
Improvement Needed
27
View All Pros and Cons
Sprinklr Social features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.0
7.0
Attribution
Average: 7.9
8.2
Scalability
Average: 8.6
8.1
Report Customizability
Average: 8.1
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,206 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Semrush
(3,305)4.5 out of 5
12th Easiest To Use in Social Media Analytics software
View top Consulting Services for Semrush
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Semrush (NYSE: SEMR) is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary da

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SEMrush is an all-in-one SEO tool that offers features such as keyword research, competitor analysis, site audits, and content optimization.
    • Reviewers appreciate the comprehensive set of features, user-friendly interface, and the ability to consolidate various SEO tasks into one platform.
    • Reviewers mentioned the high cost, especially for smaller teams or individual users, and the steep learning curve due to the number of features available.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Semrush Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    670
    Ease of Use
    651
    Keyword Research
    595
    Helpful
    559
    SEO Optimization
    546
    Cons
    Expensive
    455
    High Pricing
    398
    High Costs
    347
    Pricing Issues
    281
    Learning Curve
    245
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Semrush features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Attribution
    Average: 7.9
    8.7
    Scalability
    Average: 8.6
    8.4
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Semrush
    Company Website
    Year Founded
    2008
    HQ Location
    Boston, MA
    Twitter
    @semrush
    307,757 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,261 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Semrush (NYSE: SEMR) is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary da

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SEMrush is an all-in-one SEO tool that offers features such as keyword research, competitor analysis, site audits, and content optimization.
  • Reviewers appreciate the comprehensive set of features, user-friendly interface, and the ability to consolidate various SEO tasks into one platform.
  • Reviewers mentioned the high cost, especially for smaller teams or individual users, and the steep learning curve due to the number of features available.
Semrush Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
670
Ease of Use
651
Keyword Research
595
Helpful
559
SEO Optimization
546
Cons
Expensive
455
High Pricing
398
High Costs
347
Pricing Issues
281
Learning Curve
245
View All Pros and Cons
Semrush features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Attribution
Average: 7.9
8.7
Scalability
Average: 8.6
8.4
Report Customizability
Average: 8.1
Seller Details
Seller
Semrush
Company Website
Year Founded
2008
HQ Location
Boston, MA
Twitter
@semrush
307,757 Twitter followers
LinkedIn® Page
www.linkedin.com
2,261 employees on LinkedIn®
Chatmeter
(354)4.5 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

    Users
    • Marketing Manager
    • Director of Marketing
    Industries
    • Real Estate
    • Restaurants
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chatmeter is a product that provides actionable data and assists in managing listings, responding to reviews, and posting to social channels.
    • Reviewers frequently mention the exceptional support system, the user-friendly interface, and the ability to streamline the process of managing reviews and updating location information across multiple platforms.
    • Users reported slow progress on verifying locations, lack of confidence in bulk verification, and a desire for additional insights and options in local pages and social media suite.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatmeter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    15
    Customer Service
    13
    Review Management
    11
    Ease of Use
    10
    Helpfulness
    10
    Cons
    Social Media Integration
    5
    Limited Content
    4
    Inadequate Support
    3
    Limited Features
    3
    Poor Customer Support
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatmeter features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Attribution
    Average: 7.9
    8.8
    Scalability
    Average: 8.6
    8.4
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alchemer
    Company Website
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,046 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    225 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time i

Users
  • Marketing Manager
  • Director of Marketing
Industries
  • Real Estate
  • Restaurants
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chatmeter is a product that provides actionable data and assists in managing listings, responding to reviews, and posting to social channels.
  • Reviewers frequently mention the exceptional support system, the user-friendly interface, and the ability to streamline the process of managing reviews and updating location information across multiple platforms.
  • Users reported slow progress on verifying locations, lack of confidence in bulk verification, and a desire for additional insights and options in local pages and social media suite.
Chatmeter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
15
Customer Service
13
Review Management
11
Ease of Use
10
Helpfulness
10
Cons
Social Media Integration
5
Limited Content
4
Inadequate Support
3
Limited Features
3
Poor Customer Support
3
View All Pros and Cons
Chatmeter features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.4
Attribution
Average: 7.9
8.8
Scalability
Average: 8.6
8.4
Report Customizability
Average: 8.1
Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,046 Twitter followers
LinkedIn® Page
www.linkedin.com
225 employees on LinkedIn®
Brand24
(330)4.6 out of 5
View top Consulting Services for Brand24
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversat

    Users
    • Marketing Manager
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Brand24 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    9
    Ease of Use
    8
    User Interface
    8
    Brand Monitoring
    7
    Efficiency
    7
    Cons
    Filtering Problems
    5
    Data Inaccuracy
    3
    Irrelevant Content
    3
    Lacking Features
    3
    Limited Features
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brand24 features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Attribution
    Average: 7.9
    9.0
    Scalability
    Average: 8.6
    8.4
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brand24
    Company Website
    Year Founded
    2010
    HQ Location
    Wrocław, Poland
    Twitter
    @brand24
    23,616 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    98 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversat

Users
  • Marketing Manager
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 28% Mid-Market
Brand24 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
9
Ease of Use
8
User Interface
8
Brand Monitoring
7
Efficiency
7
Cons
Filtering Problems
5
Data Inaccuracy
3
Irrelevant Content
3
Lacking Features
3
Limited Features
3
View All Pros and Cons
Brand24 features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.4
Attribution
Average: 7.9
9.0
Scalability
Average: 8.6
8.4
Report Customizability
Average: 8.1
Seller Details
Seller
Brand24
Company Website
Year Founded
2010
HQ Location
Wrocław, Poland
Twitter
@brand24
23,616 Twitter followers
LinkedIn® Page
www.linkedin.com
98 employees on LinkedIn®
Oktopost
(181)4.4 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oktopost is a B2B social media management platform that helps marketing and revenue teams drive engagement, measure success, and link social media to revenue growth. Trusted by thousands of marketing

    Users
    • Social Media Manager
    • Digital Marketing Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 25% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Oktopost is a social media management tool that allows users to schedule posts, track interactions, manage reviews, and increase employee engagement through an advocacy program.
    • Users like the detailed metrics provided by Oktopost, its intuitive scheduling platform, the ability to track interactions with social media posts, and the advocacy program that helps increase brand visibility and employee engagement.
    • Reviewers mentioned that the user seats are a bit expensive, there are occasional technical issues, some data from dashboards can be inaccurate, and the platform can feel complex for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oktopost Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Employee Engagement
    2
    Features
    2
    Reporting
    2
    Affordable
    1
    Cons
    Contact Management
    1
    Content Management Issues
    1
    Improvement Needed
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oktopost features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    7.6
    Attribution
    Average: 7.9
    8.6
    Scalability
    Average: 8.6
    7.8
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oktopost
    Company Website
    Year Founded
    2013
    HQ Location
    Ramat Gan, Israel
    Twitter
    @Oktopost
    4,092 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    112 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oktopost is a B2B social media management platform that helps marketing and revenue teams drive engagement, measure success, and link social media to revenue growth. Trusted by thousands of marketing

Users
  • Social Media Manager
  • Digital Marketing Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 25% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Oktopost is a social media management tool that allows users to schedule posts, track interactions, manage reviews, and increase employee engagement through an advocacy program.
  • Users like the detailed metrics provided by Oktopost, its intuitive scheduling platform, the ability to track interactions with social media posts, and the advocacy program that helps increase brand visibility and employee engagement.
  • Reviewers mentioned that the user seats are a bit expensive, there are occasional technical issues, some data from dashboards can be inaccurate, and the platform can feel complex for new users.
Oktopost Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Employee Engagement
2
Features
2
Reporting
2
Affordable
1
Cons
Contact Management
1
Content Management Issues
1
Improvement Needed
1
Missing Features
1
View All Pros and Cons
Oktopost features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
7.6
Attribution
Average: 7.9
8.6
Scalability
Average: 8.6
7.8
Report Customizability
Average: 8.1
Seller Details
Seller
Oktopost
Company Website
Year Founded
2013
HQ Location
Ramat Gan, Israel
Twitter
@Oktopost
4,092 Twitter followers
LinkedIn® Page
www.linkedin.com
112 employees on LinkedIn®
Qualtrics Customer Experience
(747)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Community Manager
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Analytics
    10
    Helpful
    10
    Customer Support
    7
    Dashboard Usability
    7
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Complexity
    4
    Expensive
    4
    Integration Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    7.2
    Attribution
    Average: 7.9
    8.3
    Scalability
    Average: 8.6
    8.2
    Report Customizability
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,197 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,019 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Community Manager
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Analytics
10
Helpful
10
Customer Support
7
Dashboard Usability
7
Cons
Improvement Needed
6
Limited Customization
5
Complexity
4
Expensive
4
Integration Issues
4
View All Pros and Cons
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
7.2
Attribution
Average: 7.9
8.3
Scalability
Average: 8.6
8.2
Report Customizability
Average: 8.1
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,197 Twitter followers
LinkedIn® Page
www.linkedin.com
6,019 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All
  • Enterprise
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All

42 Listings in Enterprise Social Media Analytics Software Available

  • Sort By:
    G2 Score