Service Desk Software Resources

Symantec ServiceDesk is basically used for managing and automating IT service processes in organizations, including tracking and resolving user-reported incidents, identifying and addressing the root causes of these incidents, and facilitating controlled implementation of IT changes.

Hi Wayne, Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was built as “Responsive Web Design” in mind. The feedback we’ve received from customers so far is that FLEX on mobile is a huge improvement that allows you to access all your data and processes, in the same way as your desktop which has made accessing on a mobile device even easier without the need for an App or new interface to learn. I will also feedback to our Development team too as we continually monitor improvements and enhancements for Vivantio and if you’d like to share any further comments to our team please feel free to contact me on nicola.elliott@vivantio.com Kind Regards, Nicola