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What is Symantec ServiceDesk used for?

What is Symantec ServiceDesk used for?
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Sreekanth S.
SS
Python | Django | AWS | Rest API | Postgresql | Javascript
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Symantec ServiceDesk is basically used for managing and automating IT service processes in organizations, including tracking and resolving user-reported incidents, identifying and addressing the root causes of these incidents, and facilitating controlled implementation of IT changes.
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