Gong
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.
Average Rating: 4.7/5.0
Total Reviews: 6,617
How Do G2 Users Rate Gong?
- Ease of Use: 9.2/10 (Category avg: 9.2/10)
- Knowledge Base: 9.0/10 (Category avg: 8.9/10)
- Leaderboard: 8.8/10 (Category avg: 8.8/10)
- Playbook Creation: 8.6/10 (Category avg: 8.6/10)
Who Is the Company Behind Gong?
- Seller: Gong
- Company Website:
- Year Founded: 2015
- HQ Location: San Francisco, California
-
LinkedIn® Page: www.linkedin.com
3,587 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Account Executive, Customer Success Manager
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 68% Medium, 18% Large
What Do G2 Reviewers Say About Gong?
AI-generated summary from verified user reviews
Pros
- Users value AI-powered analysis that quickly turns sales conversations into actionable insights and reveals cross-call trends.
- Users like the intuitive, easy-to-navigate interface, which helps them find what they need and handle daily tasks with ease.
- Users value reliable call recording that preserves conversations for later review and reference.
- Users value the time saved on call reviews, follow-ups, and routine sales work, helping them handle daily tasks more efficiently.
- Users like concise automatic call summaries that capture key takeaways and help them quickly catch up on meetings.
Cons
- Users find search and filtering unintuitive and unreliable, making it difficult to locate specific calls, people, and information.
- Users find the interface cluttered and unintuitive, making navigation and locating features difficult, especially for new users.
- Users find the pricing expensive, especially for smaller teams and when adding seats or paying for separate features.
- Users find AI insights inaccurate and inconsistent, often misreading conversation context and requiring manual review.
- Users say transcripts can be inaccurate, especially with names, technical terms, fast speech, and noisy audio.
What Are Recent G2 Reviews of Gong?
"Gong Turns Customer Calls into Actionable Insights with Responsive Support"
Rating: 4.5/5.0 stars
— Shubham K.
"Gong brings real conversation intelligence to sales coaching"
Rating: 4.5/5.0 stars
— Jake M.

