User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Sprinklr Social is a tool used to manage and respond to customer conversations, monitor activities, posts, and interactions across social channels, and manage accounts with visibility of posts, performance metrics, and reporting data.
- Reviewers frequently mention the straightforward interface, the ability to manage multiple social channels from a single platform, the efficiency of the AI-powered analytics tools, and the convenience of having all social media channels managed from one place.
- Users experienced unexpected disconnections of accounts, difficulty in deleting Instagram posts in bulk, a complicated rule engine, a non-intuitive user interface, and slow performance during peak loads or heavy data use.
