Best Remote Video Support Software for for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Remote Video Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Remote Video Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Remote Video Support category.

In addition to qualifying for inclusion in the Remote Video Support Software category, to qualify for inclusion in the Small Business Remote Video Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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3 Listings in Small Business Remote Video Support Available

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    G2 Score
TeamViewer Frontline
By TeamViewer
(62)4.3 out of 5
3rd Easiest To Use in Remote Video Support software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need —

    Users
    No information available
    Industries
    • Information Technology and Services
    • Staffing and Recruiting
    Market Segment
    • 48% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Frontline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Connectivity
    10
    Augmented Reality
    9
    Easy Access
    9
    Helpful
    9
    Cons
    Poor Connectivity
    7
    Slow Performance
    7
    App Performance
    6
    Lagging Performance
    6
    Expensive
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer Frontline features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,856 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,030 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need —

Users
No information available
Industries
  • Information Technology and Services
  • Staffing and Recruiting
Market Segment
  • 48% Small-Business
  • 34% Mid-Market
TeamViewer Frontline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Connectivity
10
Augmented Reality
9
Easy Access
9
Helpful
9
Cons
Poor Connectivity
7
Slow Performance
7
App Performance
6
Lagging Performance
6
Expensive
5
TeamViewer Frontline features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.2
Seller Details
Seller
TeamViewer
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,856 Twitter followers
LinkedIn® Page
www.linkedin.com
2,030 employees on LinkedIn®
Read TeamViewer Frontline Reviews
ScreenConnect
By ConnectWise
(476)4.7 out of 5
1st Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise ScreenConnect, formerly ConnectWise Control, delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Remote Work
    14
    Remote Access
    13
    Tool Utility
    11
    Features
    10
    Cons
    Technical Issues
    6
    Expensive
    5
    Limited Features
    5
    Remote Access Issues
    4
    Device Compatibility
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    15,123 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,049 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise ScreenConnect, formerly ConnectWise Control, delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Remote Work
14
Remote Access
13
Tool Utility
11
Features
10
Cons
Technical Issues
6
Expensive
5
Limited Features
5
Remote Access Issues
4
Device Compatibility
3
ScreenConnect features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.2
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®

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LogMeIn Rescue
By GoTo
(192)4.6 out of 5
2nd Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 36% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Remote Access
    28
    Remote Support
    27
    Easy Access
    17
    Customer Support
    12
    Cons
    Remote Access Issues
    9
    Connectivity Issues
    8
    Not User-Friendly
    6
    Technical Issues
    6
    Connection Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    46,450 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 36% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Remote Access
28
Remote Support
27
Easy Access
17
Customer Support
12
Cons
Remote Access Issues
9
Connectivity Issues
8
Not User-Friendly
6
Technical Issues
6
Connection Issues
5
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.2
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
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3 Listings in Small Business Remote Video Support Available

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