Best Enterprise Remote Desktop Software

How Many Remote Desktop Software Products Does G2 Track?

Total Products under this Category: 187

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Remote Utilities (+1.85%) - Among all products in this category, Remote Utilities recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Remote Desktop Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 17,100+ Authentic Reviews
  • 187+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Desktop Software

G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, Zoho Assist, BeyondTrust Remote Support, LogMeIn Rescue, AnyDesk, EV Reach, Citrix Gateway, and Microsoft Quick Assist.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=logmein-rescue&focus%5B%5D=anydesk&focus%5B%5D=ev-reach&focus%5B%5D=citrix-gateway&focus%5B%5D=microsoft-quick-assist&segment=enterprise)

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,124

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient.
  • Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere.
  • Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support.
  • Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues.
  • Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support.
Cons
  • Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions.
  • Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions.
  • Users find TeamViewer expensive for the limited differential features offered between free and paid plans.
  • Users experience slow performance, particularly during screen sharing, affecting usability on slower connections.
  • Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 739

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Usage Information: 8.9/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 23% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Zoho Assist, appreciating its simple setup and seamless remote support integration.
  • Users highly value the ease of remote access with Zoho Assist, facilitating quick and efficient customer support.
  • Users appreciate the ease of remote support with Zoho Assist, streamlining customer assistance effectively and efficiently.
  • Users appreciate the easy setup of Zoho Assist, making remote connections quick and efficient for customer support.
  • Users appreciate the reliable performance of Zoho Assist, noting its stability and effective remote support capabilities.
Cons
  • Users experience remote access issues with quality resolution, leading to slight difficulties in viewing systems clearly.
  • Users note feature limitations in Zoho Assist, particularly in advanced options and control for iOS devices.
  • Users report connection issues like lag and occasional session drops, affecting their remote session experience.
  • Users find the interface not user-friendly, often struggling to understand features and settings without extensive guidance.
  • Users find Zoho Assist expensive due to high costs for additional technicians and premium features behind a paywall.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 400

How Do G2 Users Rate BeyondTrust Remote Support?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.3/10 (Category avg: 9.1/10)
  • Device Management: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind BeyondTrust Remote Support?

  • Seller: BeyondTrust
  • Company Website:
  • Year Founded: 1985
  • HQ Location: Johns Creek, GA
  • LinkedIn® Page: www.linkedin.com
    1,750 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 47% Large, 36% Medium

What Do G2 Reviewers Say About BeyondTrust Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of BeyondTrust Remote Support, enhancing collaboration and simplifying remote actions.
  • Users value the easy access to remote clients, enabling quick support without being physically present.
  • Users value the reliable remote support offered by BeyondTrust, enhancing efficiency in troubleshooting and IT operations.
  • Users value the reliable performance of BeyondTrust Remote Support, enabling quick issue resolution with minimal downtime.
  • Users value the strong security of BeyondTrust Remote Support, ensuring data safety and access control for authorized users.
Cons
  • Users feel that BeyondTrust Remote Support is expensive, especially when compared to simpler alternatives like TeamViewer.
  • Users highlight the high cost of licensing for BeyondTrust Remote Support, especially compared to simpler alternatives.
  • Users find complexity in BeyondTrust Remote Support's interface and features, leading to a steep learning curve and frustration.
  • Users find the learning curve of BeyondTrust Remote Support challenging, impacting their initial experience and efficiency.
  • Users experience remote access issues that can disrupt sessions and complicate troubleshooting efforts with BeyondTrust Remote Support.

What Are Recent G2 Reviews of BeyondTrust Remote Support?

What Are G2 Users Discussing About BeyondTrust Remote Support?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

AnyDesk

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.

Average Rating: 4.5/5.0

Total Reviews: 1,080

How Do G2 Users Rate AnyDesk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind AnyDesk?

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Small, 43% Medium

What Do G2 Reviewers Say About AnyDesk?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of AnyDesk, valuing its intuitive interface and quick setup for remote support.
  • Users find the initial setup very easy, making AnyDesk a reliable choice for remote assistance and troubleshooting.
  • Users value the speed and stability of AnyDesk for effective remote support, even on slower internet connections.
  • Users value the easy file transfer feature in AnyDesk, enhancing efficiency during remote sessions and support.
  • Users praise the easy remote control with AnyDesk, enabling seamless support for colleagues and family.
Cons
  • Users face connection issues with AnyDesk, as it can take time to establish links and maintain speed.
  • Users experience remote access issues due to an outdated UI and unexpected disconnections during sessions.
  • Users experience slow performance with AnyDesk, facing delays and connectivity issues that hinder effective usage.
  • Users experience slow connectivity with AnyDesk, encountering delays and connection issues during use.
  • Users are frustrated by the limited free features of AnyDesk, facing frequent auto-disconnections and performance issues.

What Are Recent G2 Reviews of AnyDesk?

What Are G2 Users Discussing About AnyDesk?

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.5/5.0

Total Reviews: 237

How Do G2 Users Rate LogMeIn Rescue?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Rescue?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 31% Small

What Do G2 Reviewers Say About LogMeIn Rescue?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Rescue to be simple and effective, enabling seamless remote assistance without physical interaction.
  • Users value the simple and effective remote access of LogMeIn Rescue, enhancing support and connectivity for remote work.
  • Users value the simple and effective remote assistance provided by LogMeIn Rescue, facilitating easy connections and support.
  • Users value the ability to connect remotely, enhancing support efficiency and user engagement without physical interaction.
  • Users value the fast and effective customer support that resolves issues seamlessly through remote access.
Cons
  • Users find LogMeIn Rescue quite expensive, feeling it lacks features compared to other remote software options.
  • Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
  • Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
  • Users face ticketing issues with unhelpful support and difficulties managing accounts across multiple portals.
  • Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.

What Are Recent G2 Reviews of LogMeIn Rescue?

What Are G2 Users Discussing About LogMeIn Rescue?

EV Reach

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

Average Rating: 4.5/5.0

Total Reviews: 428

How Do G2 Users Rate EV Reach?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.2/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind EV Reach?

  • Seller: EasyVista
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • LinkedIn® Page: www.linkedin.com
    365 employees on LinkedIn®
  • Ownership: EPA: ALEZV

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Medium, 31% Large

What Do G2 Reviewers Say About EV Reach?

AI-generated summary from verified user reviews

Pros
  • Users find EV Reach to have a user-friendly interface, making it easy for all staff to utilize effectively.
  • Users appreciate the remote control capabilities that simplify assisting others and enhance productivity.
  • Users value the seamless remote access of EV Reach, enhancing troubleshooting and user satisfaction significantly.
  • Users find remote support by EV Reach to be efficient and user-friendly, enhancing productivity and resolving issues quickly.
  • Users value the efficient remote support capabilities of EV Reach, simplifying software deployment and enhancing productivity significantly.
Cons
  • Users face remote access issues due to hostname accessibility and delays in computer detection after restarts.
  • Users face significant connection issues with EV Reach, leading to frustration during setup and configuration.
  • Users find feature limitations in EV Reach, like complex setup and limited mobile support, affecting overall satisfaction.
  • Users find the missing features of EV Reach, like recording and multi-user access, limiting their experience.
  • Users experience slow performance due to occasional latency and resource-intensive operations, affecting productivity during peak times.

What Are Recent G2 Reviews of EV Reach?

Citrix Gateway

Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform.

Average Rating: 4.0/5.0

Total Reviews: 68

How Do G2 Users Rate Citrix Gateway?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Usage Information: 8.4/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.4/10 (Category avg: 9.1/10)
  • Device Management: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Citrix Gateway?

  • Seller: Citrix
  • Year Founded: 1989
  • HQ Location: Fort Lauderdale, FL
  • LinkedIn® Page: www.linkedin.com
    4,236 employees on LinkedIn®
  • Ownership: NASDAQ:CTXS
  • Phone: 408-790-8000

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 55% Large, 38% Medium

What Do G2 Reviewers Say About Citrix Gateway?

AI-generated summary from verified user reviews

Pros
  • Users value the easy access to work applications from any device, enhancing remote work flexibility and security.
  • Users value the secure access provided by Citrix Gateway, enhancing work-from-home productivity while safeguarding company networks.
Cons
  • Users find setup difficulties with Citrix Gateway, often needing specialized knowledge to configure it effectively.

What Are Recent G2 Reviews of Citrix Gateway?

What Are G2 Users Discussing About Citrix Gateway?

Microsoft Quick Assist

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

Average Rating: 4.4/5.0

Total Reviews: 32

How Do G2 Users Rate Microsoft Quick Assist?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Usage Information: 9.5/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.6/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Microsoft Quick Assist?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT
  • Phone: +1 (877) 276-2464

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 41% Small, 32% Large

What Do G2 Reviewers Say About Microsoft Quick Assist?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Microsoft Quick Assist, simplifying remote support without extra installations.
  • Users value the easy setup of Microsoft Quick Assist, appreciating its built-in accessibility for seamless remote support.
  • Users value the quick and easy remote support of MS Quick Assist, appreciating its built-in accessibility in Windows.

What Are Recent G2 Reviews of Microsoft Quick Assist?

What Are G2 Users Discussing About Microsoft Quick Assist?

Remote Desktop Services

Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively.

Average Rating: 4.5/5.0

Total Reviews: 139

How Do G2 Users Rate Remote Desktop Services?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.0/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Remote Desktop Services?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT
  • Phone: +1 (877) 276-2464

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Medium, 34% Large

What Do G2 Reviewers Say About Remote Desktop Services?

AI-generated summary from verified user reviews

Pros
  • Users find the easy setup of Remote Desktop Services straightforward, enhancing their overall experience with the interface.
  • Users find the user-friendly interface of Remote Desktop Services easy to navigate and set up.

What Are Recent G2 Reviews of Remote Desktop Services?

What Are G2 Users Discussing About Remote Desktop Services?

Citrix DaaS

Citrix Virtual Apps and Desktops provides the most comprehensive desktop as a service (DaaS) and VDI options, optimized to provide today’s flexible workforce with secure, high-performance experiences. IT can deliver Windows, Linux, and web business applications, or full virtual desktops, to scale their environments quickly and easily. Deploy from any cloud or datacenter to meet global business needs.

Average Rating: 4.1/5.0

Total Reviews: 520

How Do G2 Users Rate Citrix DaaS?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.6/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Citrix DaaS?

  • Seller: Citrix
  • Year Founded: 1989
  • HQ Location: Fort Lauderdale, FL
  • LinkedIn® Page: www.linkedin.com
    4,236 employees on LinkedIn®
  • Ownership: NASDAQ:CTXS
  • Phone: 408-790-8000

Who Uses This Product?

  • Who Uses This: Analyst, Software Engineer
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Large, 29% Medium

What Do G2 Reviewers Say About Citrix DaaS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the smooth performance of Citrix DaaS, experiencing a user-friendly interface with no bugs.
  • Users appreciate the ease of use of Citrix DaaS, highlighting its friendly interface and smooth functionality.
  • Users appreciate the user-friendly interface of Citrix DaaS, highlighting its smooth performance and efficiency.
  • Users value the cross-platform integration of Citrix DaaS, enabling seamless management of various virtual infrastructures.
  • Users value the seamless integrations with multiple platforms, enhancing flexibility and efficiency in managing virtual infrastructure.
Cons
  • Users experience limited compatibility with Citrix DaaS, impacting integration with other systems and performance.
  • Users report audio issues during video calls in Citrix DaaS, affecting communication quality within the VDI environment.
  • Users often face connection issues with Citrix DaaS, impacting performance and causing applications to become unresponsive.
  • Users experience connectivity issues which hinder performance, especially with high-resolution applications after Windows updates.
  • Users find the expensive premiums of Citrix DaaS to be higher than other solutions on the market.

What Are Recent G2 Reviews of Citrix DaaS?

What Are G2 Users Discussing About Citrix DaaS?

SolarWinds DameWare Remote Support

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication

Average Rating: 4.3/5.0

Total Reviews: 68

How Do G2 Users Rate SolarWinds DameWare Remote Support?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Usage Information: 9.1/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.6/10 (Category avg: 9.1/10)
  • Device Management: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind SolarWinds DameWare Remote Support?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 50% Medium, 35% Large

What Do G2 Reviewers Say About SolarWinds DameWare Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SolarWinds DameWare Remote Support, finding it user-friendly and efficient.
  • Users find the affordability of SolarWinds DameWare Remote Support very appealing for enterprise solutions.
  • Users appreciate the automation features of SolarWinds DameWare Remote Support, enhancing efficiency and ease of use.
  • Users appreciate the fast and efficient remote access of SolarWinds DameWare, enabling quick issue resolution from anywhere.
  • Users value the fast issue resolution of DameWare Remote Support, enabling quick fixes without delays or disruptions.

What Are Recent G2 Reviews of SolarWinds DameWare Remote Support?

What Are G2 Users Discussing About SolarWinds DameWare Remote Support?

ISL Online

ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.

Average Rating: 4.6/5.0

Total Reviews: 618

How Do G2 Users Rate ISL Online?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind ISL Online?

  • Seller: PDQ
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 50% Small, 25% Medium

What Do G2 Reviewers Say About ISL Online?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ISL Online, facilitating seamless integration and enhancing client interactions.
  • Users praise ISL Online's helpful customer support, enhancing their experience and facilitating quicker problem resolution.
  • Users value ISL Online for its ease of use and efficient remote support, making IT problem-solving streamlined and effective.
  • Users highlight the easy setup of ISL Online, making it accessible for both service providers and clients.
  • Users appreciate the fast and reliable remote access of ISL Online, enhancing their productivity and saving time.
Cons
  • Users face remote access issues with ISL Online, including challenges with Macintosh integration and setup for unattended management.
  • Users experience connection issues with ISL Online, facing slow speeds and unhelpful communication when connections fail.
  • Users note that improvement is needed for file transfer visibility and documentation clarity during setup.
  • Users face session issues like unexpected closures and limitations on concurrent sessions, affecting overall usability.
  • Users experience delay issues with ISL Online, finding connections slow and account administration time-consuming.

What Are Recent G2 Reviews of ISL Online?

Apple Remote Desktop

Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure.

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Apple Remote Desktop?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Usage Information: 8.3/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.1/10 (Category avg: 9.1/10)
  • Device Management: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Apple Remote Desktop?

  • Seller: Apple
  • Year Founded: 1976
  • HQ Location: Cupertino, CA
  • LinkedIn® Page: www.linkedin.com
    221,352 employees on LinkedIn®
  • Ownership: NASDAQ:AAPL
  • Phone: +1.408.996.1010

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 36% Small, 34% Large

What Do G2 Reviewers Say About Apple Remote Desktop?

AI-generated summary from verified user reviews

Pros
  • Users find Apple Remote Desktop to be exceptionally easy to use, streamlining administration and device management tasks.
  • Users value the easy file copying and distribution capabilities of Apple Remote Desktop for efficient management.
Cons
  • Users experience frequent connection issues with Apple Remote Desktop, hampering performance and limiting cross-platform support.
  • Users find the feature limitations of Apple Remote Desktop frustrating, noting its lack of updates and compatibility issues.
  • Users report remote access issues with Apple Remote Desktop, citing lack of updates and limited compatibility with Windows.
  • Users are frustrated with the slow performance of Apple Remote Desktop, noting frequent connectivity issues and declining capabilities.

What Are Recent G2 Reviews of Apple Remote Desktop?

What Are G2 Users Discussing About Apple Remote Desktop?

Devolutions Remote Desktop Manager

Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints.

Average Rating: 4.7/5.0

Total Reviews: 199

How Do G2 Users Rate Devolutions Remote Desktop Manager?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Devolutions Remote Desktop Manager?

  • Seller: Devolutions
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Lavaltrie, Quebec
  • LinkedIn® Page: www.linkedin.com
    234 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Small, 40% Medium

What Do G2 Reviewers Say About Devolutions Remote Desktop Manager?

AI-generated summary from verified user reviews

Pros
  • Users value the mobile compatibility of Devolutions Remote Desktop Manager, enabling access to remote management on the go.
  • Users value the efficient password management capabilities of RDM, providing secure access to credentials from anywhere.
  • Users love the streamlined remote access features of RDM, enabling secure and efficient management of connections.
  • Users praise the cross-platform support of RDM, enabling seamless access across various devices and operating systems.
  • Users highlight the exceptional customer support provided by Devolutions, enhancing their overall experience with RDM.
Cons
  • Users often find the loading time of Devolutions Remote Desktop Manager slow, particularly during the initial launch.
  • Users find the integration difficulty challenging, often requiring extensive time to understand and utilize the features effectively.
  • Users find the steep learning curve challenging due to the lack of inline help and the variety of functions.
  • Users express concerns about the high prices of licenses, indicating a need for a more flexible pricing solution.
  • Users report that slow performance during initial loading time can be frustrating when using Devolutions Remote Desktop Manager.

What Are Recent G2 Reviews of Devolutions Remote Desktop Manager?

What Are G2 Users Discussing About Devolutions Remote Desktop Manager?

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Average Rating: 4.7/5.0

Total Reviews: 492

How Do G2 Users Rate ScreenConnect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Usage Information: 8.9/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ScreenConnect?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®
  • Phone: 800-671-6898

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 67% Small, 31% Medium

What Do G2 Reviewers Say About ScreenConnect?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ScreenConnect, allowing seamless remote support and effective collaboration for IT teams.
  • Users value the reliable remote access of ScreenConnect, enabling secure and efficient IT support from anywhere.
  • Users value the amazing remote support features of ScreenConnect, enabling effective and secure IT assistance from anywhere.
  • Users highlight the easy communication of ScreenConnect, allowing seamless remote support and quick connections for assistance.
  • Users value the reliability of ScreenConnect for secure and efficient remote access and support.
Cons
  • Users find the pricing prohibitive for small teams and worry about potential future increases in subscription costs.
  • Users often face remote access issues with ScreenConnect, particularly with support availability and keyboard mapping problems.
  • Users face challenges due to internet dependency, which can limit access and usability in certain locations.
  • Users find ScreenConnect to be not user-friendly, especially due to excessive steps for remote connection and support accessibility issues.
  • Users express concerns about security features, especially following incidents of unauthorized access to their system.

What Are Recent G2 Reviews of ScreenConnect?

What Are G2 Users Discussing About ScreenConnect?

Tian Lin
TL
Researched and written by Tian Lin
Updated