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Best Enterprise Patient Engagement Software

Dominick Duda
DD
Researched and written by Dominick Duda

Products classified in the overall Patient Engagement category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Patient Engagement to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Patient Engagement category.

In addition to qualifying for inclusion in the Patient Engagement Software category, to qualify for inclusion in the Enterprise Business Patient Engagement Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Enterprise Patient Engagement Software Available

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    G2 Score
Birdeye
By Birdeye
(3,142)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Patient Engagement software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    8.8
    Workflow Management
    Average: 8.7
    9.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Patient Satisfaction Management
    Average: 8.4
    8.8
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
8.8
Workflow Management
Average: 8.7
9.5
Has the product been a good partner in doing business?
Average: 8.7
8.9
Patient Satisfaction Management
Average: 8.4
8.8
Patient Communications
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
MyChart
By Epic Systems Corporation
(38)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 50% Enterprise
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MyChart features and usability ratings that predict user satisfaction
    7.5
    Workflow Management
    Average: 8.7
    10.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Patient Satisfaction Management
    Average: 8.4
    9.4
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Epic Systems Corporation
    Year Founded
    1979
    HQ Location
    Verona, WI
    LinkedIn® Page
    www.linkedin.com
    15,189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.

Users
No information available
Industries
  • Hospital & Health Care
  • Health, Wellness and Fitness
Market Segment
  • 50% Enterprise
  • 39% Small-Business
MyChart features and usability ratings that predict user satisfaction
7.5
Workflow Management
Average: 8.7
10.0
Has the product been a good partner in doing business?
Average: 8.7
8.9
Patient Satisfaction Management
Average: 8.4
9.4
Patient Communications
Average: 8.7
Seller Details
Seller
Epic Systems Corporation
Year Founded
1979
HQ Location
Verona, WI
LinkedIn® Page
www.linkedin.com
15,189 employees on LinkedIn®
Read MyChart Reviews

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eClinicalWorks
By eClinicalWorks
(148)3.6 out of 5
Save to My Lists
Entry Level Price:$449.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been

    Users
    • Medical Assistant
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 53% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eClinicalWorks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Comprehensive Features
    2
    Customer Support
    2
    Ease of Use
    2
    Helpful
    2
    Implementation Ease
    2
    Cons
    Poor Customer Support
    1
    Poor Responsiveness
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eClinicalWorks features and usability ratings that predict user satisfaction
    8.0
    Workflow Management
    Average: 8.7
    7.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Patient Satisfaction Management
    Average: 8.4
    8.0
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eClinicalWorks
    Year Founded
    1999
    HQ Location
    Westborough, MA
    Twitter
    @eClinicalWorks
    21,534 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,025 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been

Users
  • Medical Assistant
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 53% Small-Business
  • 30% Mid-Market
eClinicalWorks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Comprehensive Features
2
Customer Support
2
Ease of Use
2
Helpful
2
Implementation Ease
2
Cons
Poor Customer Support
1
Poor Responsiveness
1
eClinicalWorks features and usability ratings that predict user satisfaction
8.0
Workflow Management
Average: 8.7
7.2
Has the product been a good partner in doing business?
Average: 8.7
8.5
Patient Satisfaction Management
Average: 8.4
8.0
Patient Communications
Average: 8.7
Seller Details
Seller
eClinicalWorks
Year Founded
1999
HQ Location
Westborough, MA
Twitter
@eClinicalWorks
21,534 Twitter followers
LinkedIn® Page
www.linkedin.com
5,025 employees on LinkedIn®
Read eClinicalWorks Reviews
Artera
By Artera
(70)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annuall

    Users
    No information available
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 64% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Artera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    1
    Communication Efficiency
    1
    Customer Communication
    1
    Patient Communication
    1
    Texting Feature
    1
    Cons
    Messaging Issues
    1
    Scheduling Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Artera features and usability ratings that predict user satisfaction
    9.8
    Workflow Management
    Average: 8.7
    9.9
    Has the product been a good partner in doing business?
    Average: 8.7
    10.0
    Patient Satisfaction Management
    Average: 8.4
    10.0
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Artera
    Year Founded
    2015
    HQ Location
    Santa Barbara, US
    Twitter
    @Artera_io
    812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    341 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annuall

Users
No information available
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 64% Mid-Market
  • 23% Enterprise
Artera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
1
Communication Efficiency
1
Customer Communication
1
Patient Communication
1
Texting Feature
1
Cons
Messaging Issues
1
Scheduling Issues
1
Artera features and usability ratings that predict user satisfaction
9.8
Workflow Management
Average: 8.7
9.9
Has the product been a good partner in doing business?
Average: 8.7
10.0
Patient Satisfaction Management
Average: 8.4
10.0
Patient Communications
Average: 8.7
Seller Details
Seller
Artera
Year Founded
2015
HQ Location
Santa Barbara, US
Twitter
@Artera_io
812 Twitter followers
LinkedIn® Page
www.linkedin.com
341 employees on LinkedIn®
Read Artera Reviews
NextGen Healthcare EHR
By NextGen Healthcare
(157)3.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that resul

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NextGen Healthcare EHR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Efficiency
    5
    Navigation Ease
    4
    Patient Care
    4
    Time-saving
    4
    Cons
    Slow Loading
    7
    Slow Performance
    7
    Complex Interface
    2
    Confusing Features
    2
    Data Management Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NextGen Healthcare EHR features and usability ratings that predict user satisfaction
    7.8
    Workflow Management
    Average: 8.7
    7.5
    Has the product been a good partner in doing business?
    Average: 8.7
    7.4
    Patient Satisfaction Management
    Average: 8.4
    7.2
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NextGen Healthcare
    Company Website
    Year Founded
    1974
    HQ Location
    Remote
    Twitter
    @NextGen
    21,528 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,142 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that resul

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
NextGen Healthcare EHR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Efficiency
5
Navigation Ease
4
Patient Care
4
Time-saving
4
Cons
Slow Loading
7
Slow Performance
7
Complex Interface
2
Confusing Features
2
Data Management Issues
2
NextGen Healthcare EHR features and usability ratings that predict user satisfaction
7.8
Workflow Management
Average: 8.7
7.5
Has the product been a good partner in doing business?
Average: 8.7
7.4
Patient Satisfaction Management
Average: 8.4
7.2
Patient Communications
Average: 8.7
Seller Details
Seller
NextGen Healthcare
Company Website
Year Founded
1974
HQ Location
Remote
Twitter
@NextGen
21,528 Twitter followers
LinkedIn® Page
www.linkedin.com
3,142 employees on LinkedIn®
Get a quote
Ray by Practo
By Practo
(15)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ray is a practice management software that helps in managing your practice better and offering a seamless experience to your patients.

    Users
    • Inside sales specialist
    Industries
    • Primary/Secondary Education
    Market Segment
    • 80% Enterprise
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ray by Practo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    1
    Improvement
    1
    Product Satisfaction
    1
    Cons
    Limited Features
    1
    Limited Templates
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ray by Practo features and usability ratings that predict user satisfaction
    8.3
    Workflow Management
    Average: 8.7
    5.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Patient Satisfaction Management
    Average: 8.4
    10.0
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Practo
    Year Founded
    2008
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Ray is a practice management software that helps in managing your practice better and offering a seamless experience to your patients.

Users
  • Inside sales specialist
Industries
  • Primary/Secondary Education
Market Segment
  • 80% Enterprise
  • 13% Mid-Market
Ray by Practo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
1
Improvement
1
Product Satisfaction
1
Cons
Limited Features
1
Limited Templates
1
Missing Features
1
Ray by Practo features and usability ratings that predict user satisfaction
8.3
Workflow Management
Average: 8.7
5.0
Has the product been a good partner in doing business?
Average: 8.7
8.3
Patient Satisfaction Management
Average: 8.4
10.0
Patient Communications
Average: 8.7
Seller Details
Seller
Practo
Year Founded
2008
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
Read Ray by Practo Reviews
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6 Listings in Enterprise Patient Engagement Software Available

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    G2 Score