Reviews Summary: Live Chat Software with Targeted Emails Features
Currently there are 33 Live Chat software products with Targeted Emails features listed on G2, and together they have generated 9,540 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Live Chat software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 33 Live Chat software products that have Targeted Emails features based on those criteria:
- Ease of Use: 8.7/10 average user rating
- Quality of Support: 8.7/10 average user rating
- Ease of Setup: 8.3/10 average user rating
To help you compare and find the best Live Chat software product with the right Targeted Emails functionality for your business, we have gathered some additional details and FAQs below.
What Live Chat products with Targeted Emails features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Live Chat software products with Targeted Emails capabilities according to G2 users:
- Intercom is rated 4.5-stars and has 2,353 reviews
- HubSpot Service Hub is rated 4.4-stars and has 935 reviews
- Drift is rated 4.4-stars and has 926 reviews
- LiveAgent is rated 4.5-stars and has 908 reviews
- Freshdesk is rated 4.4-stars and has 781 reviews
What Live Chat software products with Targeted Emails capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Live Chat software products with Targeted Emails capabilities:
- Gladly is rated 4.7-stars with 485 reviews.
- Gist is rated 4.6-stars with 210 reviews.
- HelpCrunch is rated 4.7-stars with 191 reviews.
- AiTrillion is rated 4.9-stars with 45 reviews.
- Chaport is rated 4.7-stars with 19 reviews.
Which software products with Targeted Emails features are the highest rated on G2?
These are the Live Chat software products offering Targeted Emails capabilities and have the highest ratings:
- Gladly has received 485 reviews and is rated 4.7-stars.
- HelpCrunch has received 191 reviews and is rated 4.7-stars.
- Gist has received 210 reviews and is rated 4.6-stars.
- Crisp has received 118 reviews and is rated 4.6-stars.
- Re:amaze has received 87 reviews and is rated 4.6-stars.
Review Snippets for Live Chat Software with Targeted Emails Features
Below are questions we ask of all Live Chat software users on G2. The answers are specific to the most popular software products that offer Targeted Emails capabilities. These user responses provide more insight into the most-reviewed Live Chat software and their Targeted Emails features listed on G2.
| Questions | Responses |
|---|---|
| Here is what users liked best about Live Chat software with Targeted Emails features. |
Salesforce Service Cloud: "Email integration and fast searchability."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Intercom: "Very simple to integrate with your platform and website. You dont need to waste any time and energy in trying to figure it out."
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
Freshdesk: "Its very easy to use and set up. The support staff are accessible for questions and or demos."
- Sabrina J., Director , Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Live Chat software with Targeted Emails features. |
Salesforce Service Cloud: "It is great for a big organization, not for small scale ones. It has a ticket only focus that makes the app limiting to some companies that need a more robust set of help desk software"
- Sara Luisa H., Digital Marketing Professional, Small-Business (50 or fewer emp.)
Freshdesk: "We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end."
- John B., System Analyst at Tacton, Small-Business (50 or fewer emp.)
Intercom: "This product is extremely unreliable. as far being able to use effectively."
- Taylor H., Associate Product Manager at Riskalyze, Mid-Market (51-1000 emp.)
|
| These are what users recommend to others considering popular Live Chat software products with Targeted Emails capabilities. |
Freshdesk: "make sure it integrates with your CRM / Project Management Software."
- Mike L., 🚀 Website Creator // LEGO Nerd // Eagle Scout // Speaker // BNI // Founder @ Eternity, Small-Business (50 or fewer emp.)
Intercom: "Overall the easiest and best product on the market so far!"
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
LiveAgent: "Meets totally your needs in a symple but efficient way"
- Ivan Stanley A., Operations Manager en eDestinos.com.br Central de Viagens Online, Small-Business (50 or fewer emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Salesforce Service Cloud: "Tracking customer interactions."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Intercom: "Incoming and outgoing conversations with our clients."
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
Freshdesk: "Ensuring a customer touch is not missed."
- Sabrina J., Director , Small-Business (50 or fewer emp.)
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