Best Live Chat Software with Co-Browsing Capabilities

Benefits of Live Chat Software with Co-Browsing capabilities include: Allows agents to join a customer's browser session and navigate through the website with them.
Below are the top-rated Live Chat Software with Co-Browsing capabilities, as verified by G2’s Research team. Real users have identified Co-Browsing as an important function of Live Chat Software. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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14 Listings in Live Chat Available
Qualified
(1,179)4.9 out of 5
3rd Easiest To Use in Live Chat software
View top Consulting Services for Qualified
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Entry Level Price:Starting at $3,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Sales Development Representative
    • Marketing Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform offering scalability, integrations, AI functionalities, and features for complex migration and request facilitation, with a focus on enhancing website chat conversions and meeting booking flows.
    • Users like the seamless Salesforce integration, customizable website experiences, and the ability to understand buying intent and prioritize accounts, along with the ease of implementation and integration with other platforms.
    • Reviewers experienced limitations in the reporting functionality, lack of intuitive areas in the dashboard, and issues with some features missing or not being enterprise-ready, along with occasional routing issues due to complex rules.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    264
    Helpful
    227
    Ease of Use
    198
    Customer Service
    182
    Features
    173
    Cons
    Learning Curve
    69
    Missing Features
    55
    Steep Learning Curve
    41
    Limited Features
    29
    Complexity
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lead Development
    Average: 8.6
    9.4
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Sales Development Representative
  • Marketing Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform offering scalability, integrations, AI functionalities, and features for complex migration and request facilitation, with a focus on enhancing website chat conversions and meeting booking flows.
  • Users like the seamless Salesforce integration, customizable website experiences, and the ability to understand buying intent and prioritize accounts, along with the ease of implementation and integration with other platforms.
  • Reviewers experienced limitations in the reporting functionality, lack of intuitive areas in the dashboard, and issues with some features missing or not being enterprise-ready, along with occasional routing issues due to complex rules.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
264
Helpful
227
Ease of Use
198
Customer Service
182
Features
173
Cons
Learning Curve
69
Missing Features
55
Steep Learning Curve
41
Limited Features
29
Complexity
25
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lead Development
Average: 8.6
9.4
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
635 Twitter followers
LinkedIn® Page
www.linkedin.com
220 employees on LinkedIn®
Get a quote
Tidio
(1,647)4.7 out of 5
Optimized for quick response
9th Easiest To Use in Live Chat software
Save to My Lists
DealsSpecial offer!
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a platform that integrates live chat, AI chatbots, and other communication channels into a unified system, enabling businesses to engage with website visitors and provide customer support.
    • Users like Tidio's user-friendly interface, easy setup, and the ability to integrate and communicate with all company social networks in one place, saving time and making communication easier.
    • Reviewers experienced issues with the pricing structure, with some features only available in higher-tier plans, and limitations in customization of promo messages and chatbot size on desktop.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    128
    Chatbots
    119
    Chat Features
    102
    Features
    96
    Cons
    Expensive
    80
    Cost
    49
    Limited Features
    43
    Usage Limitations
    42
    Missing Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.6
    9.1
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a platform that integrates live chat, AI chatbots, and other communication channels into a unified system, enabling businesses to engage with website visitors and provide customer support.
  • Users like Tidio's user-friendly interface, easy setup, and the ability to integrate and communicate with all company social networks in one place, saving time and making communication easier.
  • Reviewers experienced issues with the pricing structure, with some features only available in higher-tier plans, and limitations in customization of promo messages and chatbot size on desktop.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
128
Chatbots
119
Chat Features
102
Features
96
Cons
Expensive
80
Cost
49
Limited Features
43
Usage Limitations
42
Missing Features
38
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.6
9.1
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,283 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®

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FreshChat
(492)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Features
    32
    Helpful
    28
    Chat Features
    25
    Integrations
    21
    Cons
    Chat Issues
    20
    Chat Management
    16
    Missing Features
    16
    Chatbot Issues
    14
    Slow Loading
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,875 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Features
32
Helpful
28
Chat Features
25
Integrations
21
Cons
Chat Issues
20
Chat Management
16
Missing Features
16
Chatbot Issues
14
Slow Loading
12
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,875 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Read FreshChat Reviews
LivePerson
(167)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 46% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    10
    Ease of Use
    8
    Features
    7
    Customer Support
    6
    Efficiency
    5
    Cons
    Limited Features
    6
    Missing Features
    5
    Inadequate Reporting
    4
    Poor Reporting
    4
    Challenging Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    7.7
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,888 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,469 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 46% Mid-Market
  • 38% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
10
Ease of Use
8
Features
7
Customer Support
6
Efficiency
5
Cons
Limited Features
6
Missing Features
5
Inadequate Reporting
4
Poor Reporting
4
Challenging Reporting
3
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
7.7
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,888 Twitter followers
LinkedIn® Page
www.linkedin.com
1,469 employees on LinkedIn®
Get a quote
Crisp
(168)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crisp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    27
    Helpful
    23
    Features
    16
    Ease of Use
    14
    Automation
    10
    Cons
    Missing Features
    9
    Poor Customer Support
    6
    Limited Features
    5
    Expensive
    4
    Time Delays
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crisp features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crisp IM SARL
    Year Founded
    2015
    HQ Location
    Nantes, FR
    Twitter
    @crisp_im
    4,246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Crisp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
27
Helpful
23
Features
16
Ease of Use
14
Automation
10
Cons
Missing Features
9
Poor Customer Support
6
Limited Features
5
Expensive
4
Time Delays
4
Crisp features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Crisp IM SARL
Year Founded
2015
HQ Location
Nantes, FR
Twitter
@crisp_im
4,246 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read Crisp Reviews
Quiq Messaging
(30)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination o

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quiq Messaging Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    3
    Helpful
    3
    Effective
    2
    Staff Support
    2
    Cons
    Call Issues
    1
    Connectivity Issues
    1
    Integration Issues
    1
    Messaging Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quiq Messaging features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Lead Development
    Average: 8.6
    8.9
    Customization
    Average: 8.5
    5.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quiq
    Year Founded
    2015
    HQ Location
    Bozeman, MT
    Twitter
    @quiq
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    98 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination o

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 37% Small-Business
Quiq Messaging Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
3
Helpful
3
Effective
2
Staff Support
2
Cons
Call Issues
1
Connectivity Issues
1
Integration Issues
1
Messaging Issues
1
Quiq Messaging features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.0
Lead Development
Average: 8.6
8.9
Customization
Average: 8.5
5.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Quiq
Year Founded
2015
HQ Location
Bozeman, MT
Twitter
@quiq
3 Twitter followers
LinkedIn® Page
www.linkedin.com
98 employees on LinkedIn®
Read Quiq Messaging Reviews
HappyFox Chat
(104)4.4 out of 5
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to

    Users
    No information available
    Industries
    • Internet
    • Marketing and Advertising
    Market Segment
    • 71% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Chat features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    7.9
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,517 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to

Users
No information available
Industries
  • Internet
  • Marketing and Advertising
Market Segment
  • 71% Small-Business
  • 26% Mid-Market
HappyFox Chat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
7.9
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,517 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
Read HappyFox Chat Reviews
Userlike
(453)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in on

    Users
    • CEO
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Userlike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    3
    Ease of Use
    2
    Easy Implementation
    2
    Efficiency
    2
    Features
    2
    Cons
    Difficult Learning
    1
    Expensive
    1
    Learning Curve
    1
    Poor Interface
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Userlike features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Userlike
    Year Founded
    2011
    HQ Location
    Cologne, Germany
    Twitter
    @userlike
    5,128 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in on

Users
  • CEO
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
Userlike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
3
Ease of Use
2
Easy Implementation
2
Efficiency
2
Features
2
Cons
Difficult Learning
1
Expensive
1
Learning Curve
1
Poor Interface
1
Steep Learning Curve
1
Userlike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Userlike
Year Founded
2011
HQ Location
Cologne, Germany
Twitter
@userlike
5,128 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Read Userlike Reviews
ChatBeacon AI
(59)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChatBeacon Live Chat is the perfect live chat software for your website. Available in both cloud and installable versions, ChatBeacon gives you all the tools you need to chat with your customers in re

    Users
    No information available
    Industries
    • Consumer Services
    Market Segment
    • 69% Mid-Market
    • 53% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChatBeacon AI features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    9.1
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SmartMax Software
    Year Founded
    1994
    HQ Location
    Tulsa, OK
    Twitter
    @chatbeaconio
    909 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChatBeacon Live Chat is the perfect live chat software for your website. Available in both cloud and installable versions, ChatBeacon gives you all the tools you need to chat with your customers in re

Users
No information available
Industries
  • Consumer Services
Market Segment
  • 69% Mid-Market
  • 53% Small-Business
ChatBeacon AI features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
9.1
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
SmartMax Software
Year Founded
1994
HQ Location
Tulsa, OK
Twitter
@chatbeaconio
909 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read ChatBeacon AI Reviews
Acquire
(43)4.2 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Acquire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    1
    Chat Communication
    1
    Chat Features
    1
    Ease of Use
    1
    File Transfer
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acquire features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acquire
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @acquire_io
    1,627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Acquire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
1
Chat Communication
1
Chat Features
1
Ease of Use
1
File Transfer
1
Cons
This product has not yet received any negative sentiments.
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@acquire_io
1,627 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Read Acquire Reviews
eGain Chat
(10)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 110% Enterprise
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eGain Chat features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eGain
    Year Founded
    1997
    HQ Location
    Sunnyvale, CA
    Twitter
    @eGain
    2,538 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    851 employees on LinkedIn®
    Ownership
    NasdaqCM:EGAN
Product Description
How are these determined?Information
This description is provided by the seller.

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries,

Users
No information available
Industries
No information available
Market Segment
  • 110% Enterprise
  • 40% Mid-Market
eGain Chat features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
eGain
Year Founded
1997
HQ Location
Sunnyvale, CA
Twitter
@eGain
2,538 Twitter followers
LinkedIn® Page
www.linkedin.com
851 employees on LinkedIn®
Ownership
NasdaqCM:EGAN
Read eGain Chat Reviews
Richpanel
(91)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

    Users
    • Customer Service Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 81% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Richpanel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    9
    Ease of Use
    8
    Helpful
    6
    Customer Support
    4
    Efficiency
    4
    Cons
    Messaging Issues
    4
    Chat Functionality
    3
    Integration Issues
    3
    Lack of Features
    3
    Software Bugs
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Richpanel features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.7
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Richpanel
    Year Founded
    2019
    HQ Location
    San Jose, California
    Twitter
    @Richpanel
    290 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users
  • Customer Service Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 81% Small-Business
  • 18% Mid-Market
Richpanel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
9
Ease of Use
8
Helpful
6
Customer Support
4
Efficiency
4
Cons
Messaging Issues
4
Chat Functionality
3
Integration Issues
3
Lack of Features
3
Software Bugs
3
Richpanel features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.7
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
290 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read Richpanel Reviews
ProProfs Chat
(35)4.5 out of 5
Save to My Lists
Entry Level Price:$39/month 3
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise l

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProProfs Chat features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    9.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProProfs
    Year Founded
    2009
    HQ Location
    Los Angeles, CA
    Twitter
    @ProProfs
    4,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    240 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise l

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
ProProfs Chat features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
9.6
Co-Browsing
Average: 8.1
Seller Details
Seller
ProProfs
Year Founded
2009
HQ Location
Los Angeles, CA
Twitter
@ProProfs
4,990 Twitter followers
LinkedIn® Page
www.linkedin.com
240 employees on LinkedIn®
Read ProProfs Chat Reviews
CINNOX
(34)4.3 out of 5
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 50% Small-Business
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CINNOX features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.6
    8.6
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    M800
    Year Founded
    2007
    HQ Location
    Hong Kong
    LinkedIn® Page
    www.linkedin.com
    120 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl

Users
No information available
Industries
  • Financial Services
Market Segment
  • 50% Small-Business
  • 32% Mid-Market
CINNOX features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.6
8.6
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
M800
Year Founded
2007
HQ Location
Hong Kong
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
Read CINNOX Reviews
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14 Listings in Live Chat Available

Quick Facts: Live Chat Software with Co-Browsing Capabilities

Content below is current as of June, 2024
Reviews Summary for Live Chat Software with Co-Browsing Features

Reviews Summary: Live Chat Software with Co-Browsing Features

Currently there are 14 Live Chat software products with Co-Browsing features listed on G2, and together they have generated 3,567 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.

G2 users review Live Chat software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 14 Live Chat software products that have Co-Browsing features based on those criteria:

  • Quality of Support: 9.2/10 average user rating
  • Ease of Use: 9.2/10 average user rating
  • Ease of Setup: 9/10 average user rating

To help you compare and find the best Live Chat software product with the right Co-Browsing functionality for your business, we have gathered some additional details and FAQs below.

What Live Chat products with Co-Browsing features have the most reviews and are the highest-rated?

Based on quantity of reviews and average ratings, these are the most popular Live Chat software products with Co-Browsing capabilities according to G2 users:

  • Tidio is rated 4.7-stars and has 1,347 reviews
  • Qualified is rated 4.9-stars and has 889 reviews
  • Userlike is rated 4.4-stars and has 420 reviews
  • FreshChat is rated 4.4-stars and has 397 reviews

What Live Chat software products with Co-Browsing capabilities are the most liked according to G2 users?

Based on the G2 ratings scale and regardless of review count, these are the highest-rated Live Chat software products with Co-Browsing capabilities:

Which software products with Co-Browsing features are the highest rated on G2?

These are the Live Chat software products offering Co-Browsing capabilities and have the highest ratings:

  • Qualified has received 889 reviews and is rated 4.9-stars.
  • Tidio has received 1,347 reviews and is rated 4.7-stars.
  • Crisp has received 118 reviews and is rated 4.6-stars.
  • Richpanel has received 63 reviews and is rated 4.6-stars.
  • ChatBeacon Live Chat has received 59 reviews and is rated 4.6-stars.

Review Snippets for Live Chat Software with Co-Browsing Features

Below are questions we ask of all Live Chat software users on G2. The answers are specific to the most popular software products that offer Co-Browsing capabilities. These user responses provide more insight into the most-reviewed Live Chat software and their Co-Browsing features listed on G2.
Questions Responses
Here is what users liked best about Live Chat software with Co-Browsing features.
Tidio: "Easy to install in shopify. It´s free for the basics"
- CINTIA L., Small-Business (50 or fewer emp.)
Read Review
Qualified: "Real time view of website activity, helpful to monitor valuable sales conversions."
- Jim O., Regional Vice President of Sales at Sharethrough, Mid-Market (51-1000 emp.)
Read Review
FreshChat: "iOS app, WordPress plugin, built-in FAQs"
- Joseph J., Digital Marketing Strategist, Small-Business (50 or fewer emp.)
Read Review
Here is what users liked least about Live Chat software with Co-Browsing features.
Tidio: "more details on the product in regards to prices or toll free options, and what options to get the prior test"
- Vanessa M., Personal Real Estate Corporation Oakwyn Realty Ltd. , Small-Business (50 or fewer emp.)
Read Review
FreshChat: "If I switch off of it and go to another tab, it doesn't let me know if a user has responded. I'll come back and see that the person has been waiting on me, Also, I'd like for the other tickets to close once they've left the chat."
- Thom T., Small-Business (50 or fewer emp.)
Read Review
Crisp: "They charged my card twice and as soon as I asked for a refund they stopped responding to my email"
- Ananay B., Building Listnr | Helping podcasters cut down their production time in half, Small-Business (50 or fewer emp.)
Read Review
These are what users recommend to others considering popular Live Chat software products with Co-Browsing capabilities.
Tidio: "Easy to start!"
- CINTIA L., Small-Business (50 or fewer emp.)
Read Review
FreshChat: "test out live for a month if you can. ask co-workers to check-in and test drive."
- Joseph J., Digital Marketing Strategist, Small-Business (50 or fewer emp.)
Read Review
Qualified: "Get both your sales and marketing teams invested in this solution. It is a powerful platform for both departments in an organization."
- Meg B., Marketing and Communications Leader, Enterprise (> 1000 emp.)
Read Review
These are the problems users said the software was solving and how it is benefitting them.
Tidio: "No problems. Another way to contact with clients"
- CINTIA L., Small-Business (50 or fewer emp.)
Read Review
Qualified: "Value of the leads coming in with Qualified. Previously we alotted the same value to all inbound prospects"
- Jim O., Regional Vice President of Sales at Sharethrough, Mid-Market (51-1000 emp.)
Read Review
FreshChat: "Responding to long-distance customer onboarding"
- Joseph J., Digital Marketing Strategist, Small-Business (50 or fewer emp.)
Read Review
Reviews by Industry

Reviews by Industry: Live Chat Marketing Software with Co-Browsing Features

Co-Browsing features are an important factor when choosing a Live Chat software product. How the software and this feature are used differs from industry to industry, making it a challenge to find the best Live Chat software with the right features for your company. To help professionals with their Live Chat software research, G2 has gathered data sourced from 1,418 reviews. These reviews come from G2 users working in industries that use Live Chat products on a regular basis and who have the most experience with their Co-Browsing functionality.

Industry-Related FAQs About Live Chat Software with Co-Browsing Features

What industries have generated the most reviews of Live Chat products with Co-Browsing capabilities?

Users from the following industries have written the most Co-Browsing feature reviews about Live Chat software:

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising
Which Live Chat software with Co-Browsing features do Computer Software professionals think is best?

Computer Software professionals rate Tidio (4.7 stars and 1,347 reviews), Qualified (4.9 stars and 889 reviews), and Userlike (4.4 stars and 420 reviews) the highest.

What do Information Technology and Services professionals think is the best Live Chat software with Co-Browsing features?

Information Technology and Services professionals rate Tidio (4.7 stars and 1,347 reviews), Qualified (4.9 stars and 889 reviews), and Userlike (4.4 stars and 420 reviews) the highest.

What do Marketing and Advertising professionals think is the best Live Chat software with Co-Browsing features?

Marketing and Advertising professionals rate Tidio (4.7 stars and 1,347 reviews), Qualified (4.9 stars and 889 reviews), and Userlike (4.4 stars and 420 reviews) the highest.

Industry Review Snippets: Live Chat Co-Browsing Software

There are 1,418 reviews from users in the Computer Software, Information Technology and Services, and Marketing and Advertising industries. Below are snippets of what some of these reviews said about those with the highest G2 score ratings and the most reviews.

Industry What Users From Each Industry Liked What Users From Each Industry Disliked
Computer Software
Qualified: It's crazy this hasn't existed until now. The fact we send people away from our website after they fill out a form seems like a thing of the past now.
- Anthony P., Head of Sales at Qualified.com, Small-Business (50 or fewer emp.)
Read Review
LivePerson: Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination.
- Jarl Gustaf J., Mid-Market (51-1000 emp.)
Read Review
Information Technology and Services
Qualified: Qualified gives me a real-time look at how visitors are engaging with my website, and even better, helps me identify when valuable visitors are on our site. It then lets the sales team immediately engage with qualified visitors.
- Meg B., Marketing and Communications Leader, Enterprise (> 1000 emp.)
Read Review
FreshChat: We have been subscribing to Freshchat's Garden plan ($29) for more than a year now and something mind blowing happened today. We received 2 invoices where our corporate card was charged $175 and $156 respectively and we were immediately alarmed.
- Gerald B., Small-Business (50 or fewer emp.)
Read Review

Reviews by Market Segment

Reviews by Market Segment: Live Chat Software with Co-Browsing Features

G2 Live Chat software reviewers come from companies of various sizes. On G2 we break these different market segments into three distinct groups:

These reviews are especially helpful when comparing the Co-Browsing features of different Live Chat software products because each business market segment has its own unique experiences and requirements when it comes to specific software features. The segments that make up these Live Chat Co-Browsing software reviews are:

  • 61.4% of reviewers are from small businesses.
  • 30.7% of reviewers are from mid-market companies.
  • 7.9% of reviewers work at enterprise companies.

Below you will find FAQs and actual review snippets for Live Chat software products that have Co-Browsing features. These reviews are written by real G2 users working in the three market segments above.

Market Segment-Related Live Chat Software with Co-Browsing Capabilities FAQs

What are the best Live Chat software products with Co-Browsing features according to users from enterprise businesses?

The Live Chat software products enterprise-level professionals rate the highest are Tidio (4.7 stars), Qualified (4.9 stars), and Userlike (4.4 stars).

Which Live Chat software products with Co-Browsing features are the best according to mid-market business users?

The Live Chat software products mid-market business users rate the highest are Tidio (4.7 stars), Qualified (4.9 stars), and Userlike (4.4 stars).

What do users in small businesses say are the top Live Chat software products with Co-Browsing capabilities?

The Live Chat software products users in small businesses rate the highest are Tidio (4.7 stars), Qualified (4.9 stars), and Userlike (4.4 stars).