ProProfs Chat Reviews & Product Details

The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has changed the life of our agents significantly. We have been able to improve our KPI's post installing this chat solution Review collected by and hosted on G2.com.

The only thing that can be improved in this tool is the implementation of capabilities for the Advanced Chatbots to make it even more responsive and faster. Also a feature of sneak peek between the agent and supervisor and also the customer would be a great feature to add. Review collected by and hosted on G2.com.

ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is also user-friendly and easy to set up and can be accessed from any device with an internet connection. Review collected by and hosted on G2.com.

There are some technical difficulties or lags, but these are usually rare and can be resolved with the help of the ProProfs Chat support team. Review collected by and hosted on G2.com.

There are so many inbuilt macros and contact drivers. We can respond in just seconds. Review collected by and hosted on G2.com.

Every thing is perfect in this tool, there is nothing to dislike. Review collected by and hosted on G2.com.

We like how it has been helping us to become more proactive with each visitor who shows potential of becoming our product buyer. Review collected by and hosted on G2.com.

Earlier we had this complaint that they didn’t have reports for understanding how proactive messages are working for the business. But now they do, so technically no complaints for now. Review collected by and hosted on G2.com.

It offers in-depth reports on all our agents which has helped us understand who is performing well in the team and who needs to be trained further. Review collected by and hosted on G2.com.

We don’t dislike the product but we do wish to see some customization options for the operator’s dashboard that helps them view data for specific metrics every time they login. Review collected by and hosted on G2.com.

ProProfs has been a part of our support suite for more than 2 years now. We’re so glad they brought in the chatbot feature that has helped us manage our incoming requests faster. Review collected by and hosted on G2.com.

I really hope they get a detailed reports section for the chatbot. Review collected by and hosted on G2.com.

We like how ProProfs has made automatic routing possible. Now agents don’t have to route chats manually in every case. Review collected by and hosted on G2.com.

There’s not much to dislike about their live chat as it matches our support needs for now. Review collected by and hosted on G2.com.

I like the team management features of the tool where we can easily supervise the chat. Review collected by and hosted on G2.com.

Nothing so far. The tool is clean and easy to use for us. Review collected by and hosted on G2.com.

The fact this tool gives us a more in-depth report on how our operators performed while giving support to our customers helps us understand the knowledge gap and identify loopholes in the support process. Review collected by and hosted on G2.com.

As of yet, there’s nothing solid to really dislike this tool. It’s been good so far. Review collected by and hosted on G2.com.

We like how easy it is for us to create a complete support suite with ProProfs Chat. Review collected by and hosted on G2.com.

It hasn’t been that long since we started using this tool. We like the tool so far. Review collected by and hosted on G2.com.