Data 360 (formerly Salesforce Data Cloud)
Data 360 is the system of context for the Agentic Enterprise. Natively built on the Salesforce platform, it connects every source of data you have—from data lakes to warehouses—creating a unified view of your business that your teams and AI agents can act on. And with Zero Copy capabilities, you get all of this without the cost or complexity of moving a single byte of data. Instead of relying on outdated information, your employees and AI agents operate from a complete, real-time understanding of your business exactly when it’s needed. This allows you to immediately personalize every customer experience, unlock connected journeys, and power smarter AI agents grounded in trusted business context. Data 360 activates your trusted context across every surface and every agent in your enterprise—wherever the work happens.
Average Rating: 4.2/5.0
Total Reviews: 748
How Do G2 Users Rate Data 360 (formerly Salesforce Data Cloud)?
- Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
- Quality of Support: 8.4/10 (Category avg: 8.8/10)
- What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)
Who Is the Company Behind Data 360 (formerly Salesforce Data Cloud)?
- Seller: Salesforce
- Company Website:
- Year Founded: 1999
- HQ Location: San Francisco, CA
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LinkedIn® Page: www.linkedin.com
89,711 employees on LinkedIn® - Ownership: NYSE:CRM
Who Uses This Product?
- Who Uses This: Salesforce Developer, Salesforce Administrator
- Top Industries: Information Technology and Services, Financial Services
- Company Size: 40% Medium, 35% Large
What Do G2 Reviewers Say About Data 360 (formerly Salesforce Data Cloud)?
AI-generated summary from verified user reviews
Pros
- Users value the ability to unify fragmented customer data, enhancing personalization and insights across multiple channels.
- Users find the intuitive interface of Data 360 easy to navigate, enhancing their data management experience significantly.
- Users value the easy integration of Data 360, which unifies customer data for seamless and personalized experiences.
- Users appreciate the unification of data from various sources for creating a comprehensive view of customers.
- Users appreciate the seamless integration of Data 360, which unifies customer data for improved insights and decisions.
Cons
- Users find the steep learning curve of Data 360 challenging, requiring significant planning and technical resources for setup.
- Users find the pricing model confusing, making it difficult to accurately estimate costs and credit consumption.
- Users find the difficult learning curve of Data 360 challenging, requiring significant technical knowledge for effective setup.
- Users find the complex setup process of Data 360 challenging, requiring significant expertise for effective utilization.
- Users find the complex setup process of Data 360 intimidating, requiring significant technical expertise to navigate effectively.
What Are Recent G2 Reviews of Data 360 (formerly Salesforce Data Cloud)?
"Salesforce Data 360: Seamless Data Unification with Real-Time Insights"
Rating: 4.5/5.0 stars
— Vedarth K.
"Salesforce Data Cloud Review"
Rating: 5.0/5.0 stars
— Sunil B.

