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The Top 9 Human Services Software

Check out this list of the top Human Services Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Bonterra Case Management (formerly Apricot)

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

60%

Civic & Social Organization

17%

Individual & Family Services

14%

Human Resources

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

8.8

Meets Requirements

Average: 9.0

9.0

Ease of Doing Business With

Average: 7.1

8.5

Ease of Setup

Average: 6.2

8.6

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 6.4

8.2

CharityTracker

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

60%

Religious Institutions

19%

Civic & Social Organization

11%

Individual & Family Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

8.9

Meets Requirements

Average: 9.0

9.1

Ease of Doing Business With

Average: 7.1

9.5

Ease of Setup

Average: 6.2

8.7

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 6.4

8.9

Foothold

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

50%

Mental Health Care

25%

Individual & Family Services

19%

Government Administration

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

9.8

Meets Requirements

Average: 9.0

9.9

Ease of Doing Business With

Average: 7.1

10.0

Ease of Setup

Average: 6.2

9.9

Quality of Support

Average: 9.2

10.0

Ease of Admin

Average: 6.4

9.8

Therap Services

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

36%

Individual & Family Services

36%

Mental Health Care

14%

Non-Profit Organization Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

9.2

Meets Requirements

Average: 9.0

9.6

Ease of Doing Business With

Average: 7.1

9.7

Ease of Setup

Average: 6.2

8.7

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 6.4

9.2

PlanStreet

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Electrical/Electronic Manufacturing

14%

Higher Education

14%

Arts and Crafts

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

9.8

Meets Requirements

Average: 9.0

9.9

Ease of Doing Business With

Average: 7.1

0.0

Ease of Setup

Average: 6.2

0.0

Quality of Support

Average: 9.2

9.8

Ease of Admin

Average: 6.4

0.0

Casebook

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

41%

Individual & Family Services

26%

Civic & Social Organization

21%

Human Resources

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

8.2

Meets Requirements

Average: 9.0

8.6

Ease of Doing Business With

Average: 7.1

9.0

Ease of Setup

Average: 6.2

8.1

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 6.4

8.2

Salesforce Nonprofit Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

67%

Education Management

17%

Higher Education

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

7.8

Meets Requirements

Average: 9.0

8.4

Ease of Doing Business With

Average: 7.1

8.9

Ease of Setup

Average: 6.2

6.4

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 6.4

6.5

Bonterra Penelope

Overall Satisfaction Score

Top Industries of Reviewers:

Mental Health Care

60%

Individual & Family Services

20%

Non-Profit Organization Management

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

8.9

Meets Requirements

Average: 9.0

8.3

Ease of Doing Business With

Average: 7.1

0.0

Ease of Setup

Average: 6.2

0.0

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 6.4

0.0

Exponent Case Management

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

71%

Civic & Social Organization

14%

Individual & Family Services

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.8

8.2

Meets Requirements

Average: 9.0

8.4

Ease of Doing Business With

Average: 7.1

8.4

Ease of Setup

Average: 6.2

5.7

Quality of Support

Average: 9.2

8.1

Ease of Admin

Average: 6.4

6.7