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Best HIPAA Compliant Messaging Software for Medium-Sized Businesses

Dominick Duda
DD
Researched and written by Dominick Duda

Products classified in the overall HIPAA Compliant Messaging category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business HIPAA Compliant Messaging to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business HIPAA Compliant Messaging category.

In addition to qualifying for inclusion in the HIPAA Compliant Messaging Software category, to qualify for inclusion in the Medium-Sized Business HIPAA Compliant Messaging Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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19 Listings in HIPAA Compliant Messaging Available
(194)4.5 out of 5
Optimized for quick response
6th Easiest To Use in HIPAA Compliant Messaging software
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilit

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 37% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TigerConnect Clinical Collaboration Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Communication
    4
    Communication Efficiency
    4
    Security
    4
    Accessibility
    3
    Cons
    Messaging Issues
    3
    Not User-Friendly
    3
    Call Issues
    1
    Intrusive Notifications
    1
    Limited Messaging Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TigerConnect Clinical Collaboration Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.5
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.5
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Monica, CA
    Twitter
    @TigerConnect
    4,026 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilit

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 37% Mid-Market
  • 34% Enterprise
TigerConnect Clinical Collaboration Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Communication
4
Communication Efficiency
4
Security
4
Accessibility
3
Cons
Messaging Issues
3
Not User-Friendly
3
Call Issues
1
Intrusive Notifications
1
Limited Messaging Features
1
TigerConnect Clinical Collaboration Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.3
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.5
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.5
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Company Website
Year Founded
2010
HQ Location
Santa Monica, CA
Twitter
@TigerConnect
4,026 Twitter followers
LinkedIn® Page
www.linkedin.com
288 employees on LinkedIn®
(327)4.4 out of 5
Optimized for quick response
13th Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
Entry Level Price:Starting at $119.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Secure data directly from your inbox with Virtru. Users can easily encrypt emails and attachments with just one click, protecting sensitive data such as personally identifiable information (PII), inte

    Users
    • IT Manager
    Industries
    • Hospital & Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 46% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Virtru Email Encryption Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    54
    Security
    45
    Encryption
    32
    Protection
    24
    Secure Communication
    24
    Cons
    Email Issues
    30
    Email Encryption Issues
    21
    Access Issues
    14
    Access Limitations
    13
    Encryption Issues
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Virtru Email Encryption features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.8
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.7
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Virtru
    Company Website
    Year Founded
    2012
    HQ Location
    Washington, DC
    Twitter
    @virtruprivacy
    1,803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    183 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Secure data directly from your inbox with Virtru. Users can easily encrypt emails and attachments with just one click, protecting sensitive data such as personally identifiable information (PII), inte

Users
  • IT Manager
Industries
  • Hospital & Health Care
  • Health, Wellness and Fitness
Market Segment
  • 46% Mid-Market
  • 39% Small-Business
Virtru Email Encryption Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
54
Security
45
Encryption
32
Protection
24
Secure Communication
24
Cons
Email Issues
30
Email Encryption Issues
21
Access Issues
14
Access Limitations
13
Encryption Issues
11
Virtru Email Encryption features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.1
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.8
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.7
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
Virtru
Company Website
Year Founded
2012
HQ Location
Washington, DC
Twitter
@virtruprivacy
1,803 Twitter followers
LinkedIn® Page
www.linkedin.com
183 employees on LinkedIn®

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(397)4.9 out of 5
Optimized for quick response
1st Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Paubox is a leader in HIPAA compliant communication and marketing solutions for healthcare organizations. Listed on the Inc. 5000 list of fastest-growing privately owned companies, Paubox is trusted b

    Users
    • Owner
    • CEO
    Industries
    • Mental Health Care
    • Hospital & Health Care
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Paubox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Customer Support
    67
    Security
    66
    Setup Ease
    64
    Secure Email
    51
    Cons
    Expensive
    21
    Email Issues
    11
    Difficult Setup
    10
    Limited Features
    7
    Missing Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Paubox features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.4
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.8
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Paubox
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    Twitter
    @PauboxHQ
    17,021 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Paubox is a leader in HIPAA compliant communication and marketing solutions for healthcare organizations. Listed on the Inc. 5000 list of fastest-growing privately owned companies, Paubox is trusted b

Users
  • Owner
  • CEO
Industries
  • Mental Health Care
  • Hospital & Health Care
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Paubox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Customer Support
67
Security
66
Setup Ease
64
Secure Email
51
Cons
Expensive
21
Email Issues
11
Difficult Setup
10
Limited Features
7
Missing Features
6
Paubox features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.7
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.4
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.8
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
Paubox
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@PauboxHQ
17,021 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
By OhMD
(161)4.8 out of 5
Optimized for quick response
8th Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OhMD is a patient communication platform that enables simple patient communication between medical practices and their patients. Using HIPAA compliant SMS and RCS texting, patient communication become

    Users
    • Office Manager
    • Medical Assistant
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 55% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OhMD Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Patient Communication
    19
    Communication
    18
    Customer Support
    16
    Texting Feature
    15
    Cons
    Messaging Issues
    9
    Technical Issues
    6
    Limited Messaging Features
    5
    Inefficient Search Functionality
    4
    Limited Features
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OhMD features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.8
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.8
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OhMD
    Company Website
    Year Founded
    2016
    HQ Location
    Burlington, Vermont
    Twitter
    @OhMDapp
    259 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OhMD is a patient communication platform that enables simple patient communication between medical practices and their patients. Using HIPAA compliant SMS and RCS texting, patient communication become

Users
  • Office Manager
  • Medical Assistant
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 55% Small-Business
  • 43% Mid-Market
OhMD Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Patient Communication
19
Communication
18
Customer Support
16
Texting Feature
15
Cons
Messaging Issues
9
Technical Issues
6
Limited Messaging Features
5
Inefficient Search Functionality
4
Limited Features
4
OhMD features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.7
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.8
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.8
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
OhMD
Company Website
Year Founded
2016
HQ Location
Burlington, Vermont
Twitter
@OhMDapp
259 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
(82)4.9 out of 5
2nd Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines pati

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 72% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Buzz Medical Messenger Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    30
    Ease of Use
    22
    HIPAA Compliance
    20
    Features
    19
    Secure Communication
    19
    Cons
    Limited Features
    3
    Notification Issues
    2
    Not User-Friendly
    2
    Faxing Issues
    1
    Inconvenience
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Buzz Medical Messenger features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.8
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    10.0
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    10.0
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1993
    HQ Location
    Marlborough, MASSACHUSETTS
    Twitter
    @skyscapeinc
    1,876 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines pati

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 72% Small-Business
  • 28% Mid-Market
Buzz Medical Messenger Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
30
Ease of Use
22
HIPAA Compliance
20
Features
19
Secure Communication
19
Cons
Limited Features
3
Notification Issues
2
Not User-Friendly
2
Faxing Issues
1
Inconvenience
1
Buzz Medical Messenger features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.8
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
10.0
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
10.0
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Company Website
Year Founded
1993
HQ Location
Marlborough, MASSACHUSETTS
Twitter
@skyscapeinc
1,876 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
(83)4.8 out of 5
12th Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrati

    Users
    No information available
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 58% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Luma Health Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Appointment Scheduling
    1
    Communication
    1
    Customer Communication
    1
    Customer Support
    1
    Cons
    Limited Messaging Features
    2
    Messaging Issues
    2
    Call Issues
    1
    Communication Issues
    1
    Connectivity Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Luma Health features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.9
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.8
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.7
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    San Mateo, California
    Twitter
    @lumahealthhq
    698 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrati

Users
No information available
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 58% Mid-Market
  • 39% Small-Business
Luma Health Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Appointment Scheduling
1
Communication
1
Customer Communication
1
Customer Support
1
Cons
Limited Messaging Features
2
Messaging Issues
2
Call Issues
1
Communication Issues
1
Connectivity Issues
1
Luma Health features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.9
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.8
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.7
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Year Founded
2015
HQ Location
San Mateo, California
Twitter
@lumahealthhq
698 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
(259)4.6 out of 5
7th Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
Entry Level Price:$60.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

    Users
    • Operations Manager
    • CEO
    Industries
    • Hospital & Health Care
    • Consumer Services
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Textline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    145
    Helpful
    115
    Customer Support
    111
    Communication
    74
    Customer Satisfaction
    66
    Cons
    Missing Features
    44
    Notification Issues
    29
    Limited Features
    22
    Technical Issues
    21
    Limited Texting Features
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Textline features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    8.8
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.0
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Textline
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textline
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

Users
  • Operations Manager
  • CEO
Industries
  • Hospital & Health Care
  • Consumer Services
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
Textline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
145
Helpful
115
Customer Support
111
Communication
74
Customer Satisfaction
66
Cons
Missing Features
44
Notification Issues
29
Limited Features
22
Technical Issues
21
Limited Texting Features
20
Textline features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.0
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
8.8
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.0
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
Textline
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textline
282 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
(146)4.5 out of 5
Optimized for quick response
15th Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is the leading medical messaging app designed to optimi

    Users
    • Physician
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 49% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • symplr Clinical Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Efficiency
    2
    Customer Support
    1
    Ease of Use
    1
    Secure Communication
    1
    Cons
    Inconvenience
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • symplr Clinical Communications features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.5
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.6
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    symplr
    Company Website
    Year Founded
    2006
    HQ Location
    Houston, Texas
    Twitter
    @symplr
    765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,726 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is the leading medical messaging app designed to optimi

Users
  • Physician
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 49% Enterprise
  • 37% Mid-Market
symplr Clinical Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Efficiency
2
Customer Support
1
Ease of Use
1
Secure Communication
1
Cons
Inconvenience
1
Missing Features
1
symplr Clinical Communications features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.3
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.5
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.6
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
symplr
Company Website
Year Founded
2006
HQ Location
Houston, Texas
Twitter
@symplr
765 Twitter followers
LinkedIn® Page
www.linkedin.com
1,726 employees on LinkedIn®
Entry Level Price:Free
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rocket.Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Features
    9
    Communication
    7
    Easy Communication
    7
    Chat Communication
    6
    Cons
    Technical Issues
    6
    Messaging Issues
    5
    Chat Functionality Issues
    4
    Limited Features
    4
    App Instability
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rocket.Chat features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.8
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    8.1
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @RocketChat
    24,716 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Mid-Market
  • 36% Small-Business
Rocket.Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Features
9
Communication
7
Easy Communication
7
Chat Communication
6
Cons
Technical Issues
6
Messaging Issues
5
Chat Functionality Issues
4
Limited Features
4
App Instability
3
Rocket.Chat features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.1
9.3
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.8
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
8.1
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@RocketChat
24,716 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
(341)4.5 out of 5
Optimized for quick response
5th Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire

    Users
    • Office Manager
    • Owner
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 93% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Weave Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Communication
    67
    Text Messaging
    65
    Patient Communication
    63
    Texting Feature
    50
    Cons
    Technical Issues
    34
    Messaging Issues
    30
    Software Bugs
    20
    Communication Issues
    18
    Connectivity Issues
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Weave features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.5
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.4
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Weave
    Company Website
    Year Founded
    2008
    HQ Location
    Lehi, Utah
    Twitter
    @getweave
    2,030 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    973 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire

Users
  • Office Manager
  • Owner
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 93% Small-Business
  • 6% Mid-Market
Weave Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Communication
67
Text Messaging
65
Patient Communication
63
Texting Feature
50
Cons
Technical Issues
34
Messaging Issues
30
Software Bugs
20
Communication Issues
18
Connectivity Issues
15
Weave features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.3
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.5
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.4
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
Weave
Company Website
Year Founded
2008
HQ Location
Lehi, Utah
Twitter
@getweave
2,030 Twitter followers
LinkedIn® Page
www.linkedin.com
973 employees on LinkedIn®
(117)4.5 out of 5
Optimized for quick response
9th Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
Entry Level Price:$18.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eFax is a leading online cloud fax service that allows users to send and receive faxes using the internet instead of a fax machine and phone line. Send and receive faxes from your desktop, phone or mo

    Users
    • Owner
    Industries
    • Hospital & Health Care
    • Law Practice
    Market Segment
    • 77% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • eFax Online Fax Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    61
    Fax Services
    57
    Faxing Services
    52
    Easy Access
    20
    Email Notifications
    17
    Cons
    Fax Issues
    32
    Faxing Issues
    31
    Expensive
    6
    Not User-Friendly
    6
    Poor Customer Support
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • eFax Online Fax Service features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.4
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.3
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    HQ Location
    Los Angeles, CA
    Twitter
    @ConsensusCS
    1,273 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    459 employees on LinkedIn®
    Ownership
    NASDAQ: CCSI
Product Description
How are these determined?Information
This description is provided by the seller.

eFax is a leading online cloud fax service that allows users to send and receive faxes using the internet instead of a fax machine and phone line. Send and receive faxes from your desktop, phone or mo

Users
  • Owner
Industries
  • Hospital & Health Care
  • Law Practice
Market Segment
  • 77% Small-Business
  • 21% Mid-Market
eFax Online Fax Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
61
Fax Services
57
Faxing Services
52
Easy Access
20
Email Notifications
17
Cons
Fax Issues
32
Faxing Issues
31
Expensive
6
Not User-Friendly
6
Poor Customer Support
6
eFax Online Fax Service features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.9
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.4
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.3
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Company Website
HQ Location
Los Angeles, CA
Twitter
@ConsensusCS
1,273 Twitter followers
LinkedIn® Page
www.linkedin.com
459 employees on LinkedIn®
Ownership
NASDAQ: CCSI
(101)4.5 out of 5
Optimized for quick response
10th Easiest To Use in HIPAA Compliant Messaging software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational effi

    Users
    No information available
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Klara Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    31
    Ease of Use
    29
    Patient Communication
    29
    Texting Communication
    17
    Messaging Features
    15
    Cons
    Messaging Issues
    10
    Communication Issues
    8
    Limited Features
    7
    Limited Messaging Features
    5
    Scheduling Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Klara features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.4
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.2
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Klara
    Company Website
    Year Founded
    2013
    HQ Location
    New York, NY
    Twitter
    @Klara
    268 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational effi

Users
No information available
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
Klara Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
31
Ease of Use
29
Patient Communication
29
Texting Communication
17
Messaging Features
15
Cons
Messaging Issues
10
Communication Issues
8
Limited Features
7
Limited Messaging Features
5
Scheduling Issues
5
Klara features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.2
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.4
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.2
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
Klara
Company Website
Year Founded
2013
HQ Location
New York, NY
Twitter
@Klara
268 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
(70)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annuall

    Users
    No information available
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 64% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Artera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    1
    Communication Efficiency
    1
    Customer Communication
    1
    Patient Communication
    1
    Texting Feature
    1
    Cons
    Messaging Issues
    1
    Scheduling Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Artera features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.8
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.8
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    9.8
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Artera
    Year Founded
    2015
    HQ Location
    Santa Barbara, US
    Twitter
    @Artera_io
    812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    341 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annuall

Users
No information available
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 64% Mid-Market
  • 23% Enterprise
Artera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
1
Communication Efficiency
1
Customer Communication
1
Patient Communication
1
Texting Feature
1
Cons
Messaging Issues
1
Scheduling Issues
1
Artera features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.8
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.8
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
9.8
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
Artera
Year Founded
2015
HQ Location
Santa Barbara, US
Twitter
@Artera_io
812 Twitter followers
LinkedIn® Page
www.linkedin.com
341 employees on LinkedIn®
(271)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

    Users
    • Owner
    • Physician
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OnPage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Alert Management
    22
    Notifications
    21
    Intuitive
    12
    Communication Efficiency
    11
    Cons
    Notification Issues
    26
    Sound Issues
    13
    Missing Features
    10
    Delays
    5
    Limited Customization
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OnPage features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    8.8
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    8.8
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OnPage
    Company Website
    Year Founded
    1997
    HQ Location
    Waltham, MA
    Twitter
    @On_Page
    1,090 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

Users
  • Owner
  • Physician
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
OnPage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Alert Management
22
Notifications
21
Intuitive
12
Communication Efficiency
11
Cons
Notification Issues
26
Sound Issues
13
Missing Features
10
Delays
5
Limited Customization
5
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.8
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
8.8
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
8.8
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
OnPage
Company Website
Year Founded
1997
HQ Location
Waltham, MA
Twitter
@On_Page
1,090 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
(83)4.7 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LuxSci is a leading provider of secure healthcare communications solutions. LuxSci’s highly flexible, HIPPA-compliant suite of products for email, marketing, forms and text are used by nearly 2,000

    Users
    No information available
    Industries
    • Mental Health Care
    • Hospital & Health Care
    Market Segment
    • 77% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LuxSci Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    20
    Security
    12
    Ease of Use
    10
    HIPAA Compliance
    9
    Reliability
    8
    Cons
    Email Issues
    5
    Not User-Friendly
    5
    Limited Features
    4
    Missing Features
    4
    Outdated Interface
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LuxSci features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Workflow Enhancement - HIPAA Compliant Messaging
    Average: 9.0
    9.7
    Compliant Texting - HIPAA Compliant Messaging
    Average: 9.2
    10.0
    Clinical Communication - HIPAA Compliance
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    LuxSci
    Company Website
    Year Founded
    1999
    HQ Location
    Boston, MA
    Twitter
    @LuxSci
    699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LuxSci is a leading provider of secure healthcare communications solutions. LuxSci’s highly flexible, HIPPA-compliant suite of products for email, marketing, forms and text are used by nearly 2,000

Users
No information available
Industries
  • Mental Health Care
  • Hospital & Health Care
Market Segment
  • 77% Small-Business
  • 19% Mid-Market
LuxSci Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
20
Security
12
Ease of Use
10
HIPAA Compliance
9
Reliability
8
Cons
Email Issues
5
Not User-Friendly
5
Limited Features
4
Missing Features
4
Outdated Interface
4
LuxSci features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.7
Workflow Enhancement - HIPAA Compliant Messaging
Average: 9.0
9.7
Compliant Texting - HIPAA Compliant Messaging
Average: 9.2
10.0
Clinical Communication - HIPAA Compliance
Average: 9.2
Seller Details
Seller
LuxSci
Company Website
Year Founded
1999
HQ Location
Boston, MA
Twitter
@LuxSci
699 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®