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Best Help Authoring Tools (HAT) for Medium-Sized Businesses

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall Help Authoring Tool (HAT) category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Help Authoring Tool (HAT) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Help Authoring Tool (HAT) category.

In addition to qualifying for inclusion in the Help Authoring Tools (HAT) category, to qualify for inclusion in the Medium-Sized Business Help Authoring Tools (HAT) category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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8 Listings in Help Authoring Tool (HAT) Available
(437)4.7 out of 5
5th Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Customer Support
    50
    Features
    50
    Intuitive
    43
    Helpful
    34
    Cons
    Software Bugs
    16
    Editing Difficulties
    14
    Missing Features
    13
    Expensive
    11
    Editing Limitations
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Document360 features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 8.1
    9.1
    Ease of Admin
    Average: 8.7
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,986 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    321 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Customer Support
50
Features
50
Intuitive
43
Helpful
34
Cons
Software Bugs
16
Editing Difficulties
14
Missing Features
13
Expensive
11
Editing Limitations
10
Document360 features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.1
9.1
Ease of Admin
Average: 8.7
9.5
Has the product been a good partner in doing business?
Average: 8.9
Seller Details
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,986 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
(430)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Help Authoring Tool (HAT) software
View top Consulting Services for MadCap Flare
Save to My Lists
Entry Level Price:$2,333.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MadCap Flare provides technical communicators and learning & development professionals powerful topic-based XML authoring and publishing. With Flare, you can easily create self-service support and

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MadCap Flare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    8
    Features
    5
    Helpful
    5
    Customization
    3
    Cons
    Software Bugs
    4
    Technical Issues
    4
    Learning Curve
    3
    Missing Features
    2
    Compatibility Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MadCap Flare features and usability ratings that predict user satisfaction
    7.4
    Ease of Use
    Average: 8.1
    8.0
    Ease of Admin
    Average: 8.7
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Denver, CO
    Twitter
    @MadCapSoftware
    1,756 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MadCap Flare provides technical communicators and learning & development professionals powerful topic-based XML authoring and publishing. With Flare, you can easily create self-service support and

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 30% Enterprise
MadCap Flare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
8
Features
5
Helpful
5
Customization
3
Cons
Software Bugs
4
Technical Issues
4
Learning Curve
3
Missing Features
2
Compatibility Issues
1
MadCap Flare features and usability ratings that predict user satisfaction
7.4
Ease of Use
Average: 8.1
8.0
Ease of Admin
Average: 8.7
8.9
Has the product been a good partner in doing business?
Average: 8.9
Seller Details
Company Website
Year Founded
2005
HQ Location
Denver, CO
Twitter
@MadCapSoftware
1,756 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Adobe RoboHelp features and usability ratings that predict user satisfaction
    8.0
    Ease of Use
    Average: 8.1
    7.5
    Ease of Admin
    Average: 8.7
    7.1
    Has the product been a good partner in doing business?
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Adobe
    Year Founded
    1982
    HQ Location
    San Jose, CA
    Twitter
    @Adobe
    973,290 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42,285 employees on LinkedIn®
    Ownership
    NASDAQ:ADBE
Product Description
How are these determined?Information
This description is provided by the seller.

Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Adobe RoboHelp features and usability ratings that predict user satisfaction
8.0
Ease of Use
Average: 8.1
7.5
Ease of Admin
Average: 8.7
7.1
Has the product been a good partner in doing business?
Average: 8.9
Seller Details
Seller
Adobe
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
973,290 Twitter followers
LinkedIn® Page
www.linkedin.com
42,285 employees on LinkedIn®
Ownership
NASDAQ:ADBE
(41)4.5 out of 5
3rd Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReadMe transforms static API documentation into interactive developer hubs that help users succeed with your APIs. Help developers make their first call faster, quickly troubleshoot issues along the w

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 56% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ReadMe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Setup
    3
    Customization
    2
    Customer Support
    1
    Intuitive
    1
    Cons
    Search Limitations
    2
    Billing Issues
    1
    Limited Reporting
    1
    Limited Sharing
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReadMe features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 8.1
    9.6
    Ease of Admin
    Average: 8.7
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    README.IO
    Year Founded
    2015
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReadMe transforms static API documentation into interactive developer hubs that help users succeed with your APIs. Help developers make their first call faster, quickly troubleshoot issues along the w

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 56% Small-Business
  • 41% Mid-Market
ReadMe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Setup
3
Customization
2
Customer Support
1
Intuitive
1
Cons
Search Limitations
2
Billing Issues
1
Limited Reporting
1
Limited Sharing
1
Missing Features
1
ReadMe features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 8.1
9.6
Ease of Admin
Average: 8.7
9.2
Has the product been a good partner in doing business?
Average: 8.9
Seller Details
Seller
README.IO
Year Founded
2015
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streaml

    Users
    No information available
    Industries
    • Computer Software
    • Telecommunications
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Heretto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Daily Use
    1
    Ease of Use
    1
    Easy Integrations
    1
    Efficiency
    1
    Cons
    Editing Difficulties
    1
    Missing Features
    1
    Software Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heretto features and usability ratings that predict user satisfaction
    7.9
    Ease of Use
    Average: 8.1
    8.5
    Ease of Admin
    Average: 8.7
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Heretto
    HQ Location
    Rochester, NY
    Twitter
    @helloHeretto
    530 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streaml

Users
No information available
Industries
  • Computer Software
  • Telecommunications
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Heretto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Daily Use
1
Ease of Use
1
Easy Integrations
1
Efficiency
1
Cons
Editing Difficulties
1
Missing Features
1
Software Bugs
1
Heretto features and usability ratings that predict user satisfaction
7.9
Ease of Use
Average: 8.1
8.5
Ease of Admin
Average: 8.7
9.5
Has the product been a good partner in doing business?
Average: 8.9
Seller Details
Seller
Heretto
HQ Location
Rochester, NY
Twitter
@helloHeretto
530 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
(62)4.8 out of 5
2nd Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:$175.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective:

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClickHelp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customer Support
    2
    Features
    2
    Accessibility
    1
    Customization
    1
    Cons
    Difficult Navigation
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClickHelp features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 8.1
    9.5
    Ease of Admin
    Average: 8.7
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ClickHelp
    Year Founded
    2010
    HQ Location
    Yerevan, Armenia
    Twitter
    @ClickHelpNews
    873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective:

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 31% Mid-Market
ClickHelp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customer Support
2
Features
2
Accessibility
1
Customization
1
Cons
Difficult Navigation
1
Missing Features
1
ClickHelp features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.1
9.5
Ease of Admin
Average: 8.7
9.6
Has the product been a good partner in doing business?
Average: 8.9
Seller Details
Seller
ClickHelp
Year Founded
2010
HQ Location
Yerevan, Armenia
Twitter
@ClickHelpNews
873 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
(32)4.0 out of 5
9th Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:Starting at $1,250.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Create. Collaborate. Manage. Reuse. Translate. Publish. All on one platform. Author-it is a true and complete Component Content Management System (CCMS) for the creation, management, localization, an

    Users
    No information available
    Industries
    • Computer Software
    • Machinery
    Market Segment
    • 50% Mid-Market
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Author-It features and usability ratings that predict user satisfaction
    7.6
    Ease of Use
    Average: 8.1
    6.8
    Ease of Admin
    Average: 8.7
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2000
    HQ Location
    Wellington, Wellington
    Twitter
    @Authorit
    866 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Create. Collaborate. Manage. Reuse. Translate. Publish. All on one platform. Author-it is a true and complete Component Content Management System (CCMS) for the creation, management, localization, an

Users
No information available
Industries
  • Computer Software
  • Machinery
Market Segment
  • 50% Mid-Market
  • 25% Enterprise
Author-It features and usability ratings that predict user satisfaction
7.6
Ease of Use
Average: 8.1
6.8
Ease of Admin
Average: 8.7
8.0
Has the product been a good partner in doing business?
Average: 8.9
Seller Details
Year Founded
2000
HQ Location
Wellington, Wellington
Twitter
@Authorit
866 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    wpDocs helps you to create, manage and publish your knowledge base content online and mobile.

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Information Technology and Services
    Market Segment
    • 68% Small-Business
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • wpDocs features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 8.1
    9.5
    Ease of Admin
    Average: 8.7
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    National Harbor, MD
    Twitter
    @DocsWp
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

wpDocs helps you to create, manage and publish your knowledge base content online and mobile.

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Information Technology and Services
Market Segment
  • 68% Small-Business
  • 25% Mid-Market
wpDocs features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 8.1
9.5
Ease of Admin
Average: 8.7
9.2
Has the product been a good partner in doing business?
Average: 8.9
Seller Details
Year Founded
2014
HQ Location
National Harbor, MD
Twitter
@DocsWp
12 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®