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Best Genesys AppFoundry Marketplace - Page 3

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products in this category can all be found in the Genesys AppFoundry Marketplace.

Best Genesys AppFoundry Marketplace At A Glance

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234 Listings in Genesys AppFoundry Marketplace Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Email to Fax Handler for PureConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Setup
    1
    Implementation Ease
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Email to Fax Handler for PureConnect features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    10.0
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,177 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of th

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 25% Mid-Market
Email to Fax Handler for PureConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Setup
1
Implementation Ease
1
Cons
This product has not yet received any negative sentiments.
Email to Fax Handler for PureConnect features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
10.0
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,177 Twitter followers
LinkedIn® Page
www.linkedin.com
198 employees on LinkedIn®
(22)4.7 out of 5
View top Consulting Services for PCIPal
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. Protect

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PCIPal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    2
    Implementation Ease
    2
    Platform Quality
    2
    Centralized Communication
    1
    Cons
    Missing Features
    1
    Poor Documentation
    1
    Poor Interface Design
    1
    System Instability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PCIPal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Ease of Admin
    Average: 8.6
    9.0
    Ease of Setup
    Average: 8.6
    9.1
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PCIPal
    HQ Location
    London, England
    Twitter
    @PCIPAL
    1,503 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
    Ownership
    LON: PCIP
Product Description
How are these determined?Information
This description is provided by the seller.

We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. Protect

Users
No information available
Industries
No information available
Market Segment
  • 36% Enterprise
  • 32% Mid-Market
PCIPal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
2
Implementation Ease
2
Platform Quality
2
Centralized Communication
1
Cons
Missing Features
1
Poor Documentation
1
Poor Interface Design
1
System Instability
1
PCIPal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.3
Ease of Admin
Average: 8.6
9.0
Ease of Setup
Average: 8.6
9.1
Ease of Use
Average: 8.6
Seller Details
Seller
PCIPal
HQ Location
London, England
Twitter
@PCIPAL
1,503 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Ownership
LON: PCIP

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 50% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Playvox WFM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    68
    Scheduling
    46
    Scheduling Ease
    41
    Tracking Performance
    22
    Efficiency
    21
    Cons
    Scheduling Issues
    14
    Missing Features
    10
    Limited Features
    7
    Slow Loading
    6
    Slow Performance
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Playvox WFM features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Admin
    Average: 8.6
    9.6
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,719 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Retail
Market Segment
  • 50% Mid-Market
  • 31% Enterprise
Playvox WFM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
68
Scheduling
46
Scheduling Ease
41
Tracking Performance
22
Efficiency
21
Cons
Scheduling Issues
14
Missing Features
10
Limited Features
7
Slow Loading
6
Slow Performance
6
Playvox WFM features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Admin
Average: 8.6
9.6
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,719 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital ch

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PureSocial features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    Twitter
    @PuresocialCx
    29 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital ch

Users
No information available
Industries
No information available
Market Segment
  • 33% Mid-Market
  • 33% Enterprise
PureSocial features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
HQ Location
N/A
Twitter
@PuresocialCx
29 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
(4)3.4 out of 5
View top Consulting Services for Sugar CRM Connector
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sugar CRM Connector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Versatility
    1
    Cons
    Difficult Navigation
    1
    Email Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sugar CRM Connector features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    6.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Sugar CRM Connector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Versatility
1
Cons
Difficult Navigation
1
Email Management
1
Sugar CRM Connector features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
6.7
Ease of Use
Average: 8.6
Seller Details
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
102 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Dep

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Twilio Elastic SIP Trunking features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    6.7
    Ease of Setup
    Average: 8.6
    8.1
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    82,196 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,348 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Dep

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Mid-Market
Twilio Elastic SIP Trunking features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
6.7
Ease of Setup
Average: 8.6
8.1
Ease of Use
Average: 8.6
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,196 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
(29)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, a

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WebRTC features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    5.4
    Ease of Admin
    Average: 8.6
    7.9
    Ease of Setup
    Average: 8.6
    7.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    WebRTC
    Year Founded
    2015
    HQ Location
    Charlottesville, US
    Twitter
    @webrtc
    11,701 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, a

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 24% Mid-Market
WebRTC features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
5.4
Ease of Admin
Average: 8.6
7.9
Ease of Setup
Average: 8.6
7.4
Ease of Use
Average: 8.6
Seller Details
Seller
WebRTC
Year Founded
2015
HQ Location
Charlottesville, US
Twitter
@webrtc
11,701 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
(149)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 65% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Helpful
    32
    Reporting
    21
    Accuracy
    18
    Customer Support
    17
    Cons
    Accuracy Issues
    19
    Inaccurate Data Analysis
    19
    Missing Features
    15
    Call Issues
    13
    Filtering Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Creovai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Admin
    Average: 8.6
    8.5
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 65% Mid-Market
  • 19% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Helpful
32
Reporting
21
Accuracy
18
Customer Support
17
Cons
Accuracy Issues
19
Inaccurate Data Analysis
19
Missing Features
15
Call Issues
13
Filtering Issues
12
Creovai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Admin
Average: 8.6
8.5
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
2 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centra

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Enterprise
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • DaVinci Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    1
    Affordable
    1
    Automation
    1
    Call Management
    1
    Call Quality
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DaVinci features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1995
    HQ Location
    Richmond, US
    Twitter
    @AMCTechnology
    486 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centra

Users
No information available
Industries
No information available
Market Segment
  • 64% Enterprise
  • 21% Small-Business
DaVinci Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
1
Affordable
1
Automation
1
Call Management
1
Call Quality
1
Cons
This product has not yet received any negative sentiments.
DaVinci features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Year Founded
1995
HQ Location
Richmond, US
Twitter
@AMCTechnology
486 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unleash the Power of emite Advanced CX Analytics: Elevate Your Customer Experience! Discover the game-changing potential of emite Advanced CX Analytics. Gain deep insights into customer interactions,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Enterprise
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • emite features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    7.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2003
    HQ Location
    Sydney, NSW
    Twitter
    @eMitedotcom
    193 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unleash the Power of emite Advanced CX Analytics: Elevate Your Customer Experience! Discover the game-changing potential of emite Advanced CX Analytics. Gain deep insights into customer interactions,

Users
No information available
Industries
No information available
Market Segment
  • 40% Enterprise
  • 40% Small-Business
emite features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
7.8
Ease of Use
Average: 8.6
Seller Details
Year Founded
2003
HQ Location
Sydney, NSW
Twitter
@eMitedotcom
193 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genesys Cloud - Custom Data Actions Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Ease of Use
    1
    Easy Setup
    1
    Time-saving
    1
    Cons
    Difficult Learning
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud - Custom Data Actions features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    7.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    257 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Users
No information available
Industries
No information available
Market Segment
  • 33% Enterprise
  • 33% Mid-Market
Genesys Cloud - Custom Data Actions Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Ease of Use
1
Easy Setup
1
Time-saving
1
Cons
Difficult Learning
1
Expensive
1
Genesys Cloud - Custom Data Actions features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
7.8
Ease of Use
Average: 8.6
Seller Details
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
257 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 44% Enterprise
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aivo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    8.4
    Ease of Setup
    Average: 8.6
    8.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,970 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    124 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 44% Enterprise
  • 35% Mid-Market
Aivo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
8.4
Ease of Setup
Average: 8.6
8.8
Ease of Use
Average: 8.6
Seller Details
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,970 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Amazon Lex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    NLP Capabilities
    4
    Artificial Intelligence
    2
    Communication
    2
    Easy Integrations
    2
    Integrations
    2
    Cons
    Limited Language Support
    2
    Chatbot Limitations
    1
    Chat Functionality Issues
    1
    Expensive
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amazon Lex features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Ease of Admin
    Average: 8.6
    8.1
    Ease of Setup
    Average: 8.6
    8.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,230,610 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136,383 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 32% Small-Business
Amazon Lex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
NLP Capabilities
4
Artificial Intelligence
2
Communication
2
Easy Integrations
2
Integrations
2
Cons
Limited Language Support
2
Chatbot Limitations
1
Chat Functionality Issues
1
Expensive
1
Integration Issues
1
Amazon Lex features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
7.9
Ease of Admin
Average: 8.6
8.1
Ease of Setup
Average: 8.6
8.4
Ease of Use
Average: 8.6
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,230,610 Twitter followers
LinkedIn® Page
www.linkedin.com
136,383 employees on LinkedIn®
Ownership
NASDAQ: AMZN
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CX Index is a SaaS Voice of the Customer application established in 2012 in Dublin, Ireland. It helps companies across a broad range of sectors, to capture and analyze customer feedback, so they can m

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CX Index Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Helpful
    1
    Timely Service
    1
    Cons
    Inaccurate Data Analysis
    1
    Lack of Detail
    1
    Limitations
    1
    Poor Reporting
    1
    Poor Understanding
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CX Index features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Ease of Admin
    Average: 8.6
    9.4
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Dublin, Ireland
    Twitter
    @cxindex
    832 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CX Index is a SaaS Voice of the Customer application established in 2012 in Dublin, Ireland. It helps companies across a broad range of sectors, to capture and analyze customer feedback, so they can m

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 20% Small-Business
CX Index Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Helpful
1
Timely Service
1
Cons
Inaccurate Data Analysis
1
Lack of Detail
1
Limitations
1
Poor Reporting
1
Poor Understanding
1
CX Index features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Ease of Admin
Average: 8.6
9.4
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Seller Details
Year Founded
2012
HQ Location
Dublin, Ireland
Twitter
@cxindex
832 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dashbot is a bot analytics platform that enables publishers and developers to increase engagement, user acquisition, and monetization through actionable data and tools.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 73% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dashbot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reporting
    4
    Customer Support
    3
    Dashboard Design
    3
    Ease of Use
    3
    Insights
    3
    Cons
    Learning Curve
    4
    Customization Issues
    3
    Limited Customization
    3
    Steep Learning Curve
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dashbot features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.2
    Ease of Setup
    Average: 8.6
    9.1
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dashbot
    HQ Location
    San Francisco, Ca
    Twitter
    @dashbotio
    1,491 Twitter followers
Product Description
How are these determined?Information
This description is provided by the seller.

Dashbot is a bot analytics platform that enables publishers and developers to increase engagement, user acquisition, and monetization through actionable data and tools.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 73% Mid-Market
  • 20% Small-Business
Dashbot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reporting
4
Customer Support
3
Dashboard Design
3
Ease of Use
3
Insights
3
Cons
Learning Curve
4
Customization Issues
3
Limited Customization
3
Steep Learning Curve
3
Complexity
2
Dashbot features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.2
Ease of Setup
Average: 8.6
9.1
Ease of Use
Average: 8.6
Seller Details
Seller
Dashbot
HQ Location
San Francisco, Ca
Twitter
@dashbotio
1,491 Twitter followers