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Sugar CRM Connector Reviews & Product Details

Sugar CRM Connector Overview

What is Sugar CRM Connector?

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Sugar CRM Connector Details
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Product Description

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.


Seller Details
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
102 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®

Recent Sugar CRM Connector Reviews

AF
Arturo F.Small-Business (50 or fewer emp.)
4.0 out of 5
"How to connect Sugar CRM with Epicor Kinetic Cloud"
It is Versatile according to our way of selling products
Sabra A.
SA
Sabra A.Mid-Market (51-1000 emp.)
2.0 out of 5
"Sugar CRM vs. Hubspot"
The data that gathered on what WAS recorded was good.
Mark D.
MD
Mark D.Small-Business (50 or fewer emp.)
3.5 out of 5
"Its perfect for the beginner CRM user"
Easy to configure. Very functional. Love the ability to create fields and generate reports quickly. Having different subscription options is hug...
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Sugar CRM Connector Media

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4 Sugar CRM Connector Reviews

3.4 out of 5
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4 Sugar CRM Connector Reviews
3.4 out of 5
4 Sugar CRM Connector Reviews
3.4 out of 5

Sugar CRM Connector Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
AF
Sugar Second Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar CRM Connector?

It is Versatile according to our way of selling products Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

The administrator interface is not very friendly Review collected by and hosted on G2.com.

What problems is Sugar CRM Connector solving and how is that benefiting you?

It help us to store mnay prospectors who are not formally customers and many quotes between Epicor and Sugar Review collected by and hosted on G2.com.

Sabra A.
SA
SDR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar CRM Connector?

The data that gathered on what WAS recorded was good. Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

Our team had trouble connecting and tracking emails. Also couldn't connect to calendars. Scheduling activities and meetings had to be entered in manually. Review collected by and hosted on G2.com.

What problems is Sugar CRM Connector solving and how is that benefiting you?

In a perfect world it would help us sync together data. Review collected by and hosted on G2.com.

Mark D.
MD
Principle Owner of The Consider It Sold Team
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar CRM Connector?

Easy to configure. Very functional. Love the ability to create fields and generate reports quickly. Having different subscription options is huge. Great add-ons Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

Cost is a little higher than other products. Once you get to a certain level of CRM expertise, you almost always have to upgrade to a better plan or find a more powerful CRM Review collected by and hosted on G2.com.

Recommendations to others considering Sugar CRM Connector:

Make sure you have your layout in mind before subscribing. Have a game plan prior. Map out your processess. Review collected by and hosted on G2.com.

What problems is Sugar CRM Connector solving and how is that benefiting you?

Keeping all your contacts in a centralized location. Gives you the ability to record activity with clients for better communication and follow-up strategy. Everything in one location Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar CRM Connector?

An intuitive way to send data from our CRM to Act On, making it very easy to set up effective automated campaigns. I can set up segmentation in Act On for campaigns just as easily as I can in Sugar. Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

Nothing with the connector itself, but we do run into problems with processes taking too long overnight that delay our Act On email sends in the morning. This most likely isn't a problem with the Connector. Review collected by and hosted on G2.com.

What problems is Sugar CRM Connector solving and how is that benefiting you?

Easy way to transfer data collected in Sugar over to Act On. I can segment and produce lists in Act On just as easy as we can in Sugar, making it easy to set up campaigns. Review collected by and hosted on G2.com.