--- title: DaVinci Reviews meta_title: 'DaVinci Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how DaVinci works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 14 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # DaVinci Reviews **Vendor:** AMC Technology, L.L.C. **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.7/5.0 **Total Reviews:** 14 ## About DaVinci Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction. ## DaVinci Reviews ### 1. DaVinci adding value in our contact centres! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen P. | Director, Programs and Club Operations, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about DaVinci?** In 2022, CAA Club Group leveraged DaVinci to implement CTI features into our busy call centres. This integration allows our agents to get the relevant customer record to appear (“screen pop”) on their CRM screen at the time of a qualified call. In addition, our agents have benefited from DaVinci’s call controls, click to dial, transfer capabilities, and integration with our automated attendant system. We have seen that a successful screen pop translates to a better customer experience, as the customer or Member information is readily available as soon as the call is received, resulting in smoother interactions with agents. On calls where screen pop was successful, our survey scores from Members have improved from 2-5% for overall satisfaction with the agent, and our NPS scores on these calls improved by up to 9 points. Additionally, we have seen a reduction in our AHT on these calls, with an average of around 14 seconds savings, which equates directly to operational savings! **What do you dislike about DaVinci?** To date, we haven't seen any downsides -- just opportunities to continue to tweak how we are operationalizing the functionality and expose it to additional areas in our business. **What problems is DaVinci solving and how is that benefiting you?** DaVinci is helping us improve our customer experience and lower our AHT, allowing us to have more relevant and efficient conversations with our clients. ### 2. Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan t. | Cocinero principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about DaVinci?** The management is perfect and the advantage is that you receive help from the staff. **What do you dislike about DaVinci?** So far I have nothing to say about what I don't like **What problems is DaVinci solving and how is that benefiting you?** In community communication, you can solve your problems and it gives you more benefits. ### 3. Integration between SAP CRM & Avaya ACCS **Rating:** 5.0/5.0 stars **Reviewed by:** Hussein A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about DaVinci?** Very flexible in installation and easy to use **What do you dislike about DaVinci?** it is not a disavantage, but suggest to hide the Davinci Floating toolbar from SAP user Screen **What problems is DaVinci solving and how is that benefiting you?** Thru DaVinci application we eleimnate the usage of two screens for very busy agents, all caller information are passed autmaticALLY to SAP agent page ### 4. SAP C4C - Genesys/Five9 Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about DaVinci?** Its very east to get started with the integrations , almost like plug-n-play . **What do you dislike about DaVinci?** Had to get support for setting up some features **What problems is DaVinci solving and how is that benefiting you?** The main challenge faced by Conair LLC is ensuring a comprehensive 360-degree view of all customer interactions, considering the utilization of different technologies across their third-party contact centers. The integration of SAP Service Cloud (formerly C4C) with multiple CTI applications, Five9 and Genesys, presents difficulties in capturing and consolidating customer interaction data. This, in turn, creates the potential for fragmented customer information and impedes their capacity to deliver personalized and efficient customer service. ### 5. Good and compact for usage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about DaVinci?** Integrate into any communication channel is the best thing that I have ever seen **What do you dislike about DaVinci?** I don't dislike it at all. It's awesome. **What problems is DaVinci solving and how is that benefiting you?** Currently, we have limited access to the agent's UI. Now with Davinci, we can able to take total control of the agent’s UI ### 6. An SAP HANA to Avaya CM integration that really works **Rating:** 5.0/5.0 stars **Reviewed by:** Mark U. | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2020 **Describe the project or task DaVinci helped with:** We are in the process of integrating our Avaya phone solution in to our SAP screen for a single contact point for our call center agents. One spot where they can control all calling functions as well as ordering functions. The integration link we had from Avaya was very basic and was not working well. Switching to AMC DaVinci has proven to be a much better solution. **What do you like best about DaVinci?** The product is everything that they say it is going to be. The implementation engineer was great to work with, he went above and beyond to make this as seamless as possible. **What do you dislike about DaVinci?** I really can't think of a dislike, there is a cost involved with this and while we got a good deal, the costs were a bit unexpected. Since it does work and makes for a seamless integration, it is worth the money spent. **Recommendations to others considering DaVinci:** The other solution that we had did not work as well as DaVinci does now. **What problems is DaVinci solving and how is that benefiting you?** Our inability to make a very basic integration link work for our needs was resolved by switching to DaVinci. We are now able to use the SAP CTI screens seamlessly for our agents to simplify their everyday experience. ### 7. AMC Products and support **Rating:** 5.0/5.0 stars **Reviewed by:** Anil P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **Describe the project or task DaVinci helped with:** We are using AMC products for the last 05 years with our Avaya Call center product and Microsoft Dynamics CRM, it is a very stable application and very rarely we need to take assistance for any troubleshooting and even if it required support, their support is awesome, especially Vamshi provides the very best support. And their new release DAVINCI enhanced the features, made it more user friendly. Thanks to the entire team and nice to work with such a dedicated professional team. **What do you like best about DaVinci?** Products stability, user-friendliness, and team support **What do you dislike about DaVinci?** Geographical time difference and lack of local support in our region. **What problems is DaVinci solving and how is that benefiting you?** Technical issues with CTI operations and getting good support from the AMC team. Always getting product enhancement as part of software assurance. ### 8. SAP CRM with Cisco with AMC Davinci **Rating:** 4.0/5.0 stars **Reviewed by:** Shee Seng F. | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2020 **Describe the project or task DaVinci helped with:** Integration of SAP CRM to Cisco Telephony with AMC / Davinci **What do you like best about DaVinci?** The system is pretty much maintenance free, set up once and forget **What do you dislike about DaVinci?** Maintenance used to be quite manual in old version, but no longer in the newer version of the software. **Recommendations to others considering DaVinci:** From organization point of view, it is a very affordable product, it's very easy to use and maintain. The person who deliver and support the product are expert in the field who knows what they are doing, who always can find the right solution if there is problem encountered. **What problems is DaVinci solving and how is that benefiting you?** Our organization SAP CRM system are able to integrate seamlessly with voice system thanks to AMC technology ### 9. DaVinci from AMC **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2020 **What do you like best about DaVinci?** The Davinci product gives my company a very good solution and meets the goal of my Contcat Center deployment. **What do you dislike about DaVinci?** AMC is not local in IL bet thy are supports as remotely **What problems is DaVinci solving and how is that benefiting you?** don't have problems with AMC products. ### 10. AMC technology with SAP CRM AND CISCO UCCE **Rating:** 5.0/5.0 stars **Reviewed by:** Haim I. | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2020 **Describe the project or task DaVinci helped with:** We needed to integrate our Cisco UCCE based call center with SAP CRM. The only working solution we found and has been serving us with total reliability for 9 years is AMC **What do you like best about DaVinci?** Easy to install and setup. Easy to uograde. Zero downtime for 9 years **What do you dislike about DaVinci?** I haven't foumd anything to dislike in the product or services. **Recommendations to others considering DaVinci:** Best solution I foumd for our needs **What problems is DaVinci solving and how is that benefiting you?** We manahed to reduce each call to the call center by 60 to 110 seconds. ### 11. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Uri S. | VP, IT Delivery at Taldor Communication, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **Describe the project or task DaVinci helped with:** Implement AMC technology in IEC at Israel **What do you like best about DaVinci?** The service AMC give , the team very professional **What do you dislike about DaVinci?** No local office in Israel and all communication are out side Israel **Recommendations to others considering DaVinci:** Very good sulotion **What problems is DaVinci solving and how is that benefiting you?** Helped me to give the best sulotion to my client ### 12. AMC CTI adaptor is stable. AMC provides good customer support. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2020 **Describe the project or task DaVinci helped with:** We use AMC CTI adaptor to support the phone calls. **What do you like best about DaVinci?** AMC CTI adaptor is stable. AMC has been providing good customer support. **What do you dislike about DaVinci?** We don't have knowledge of AMC CTI configuration. We need AMC support in each version upgrade. **What problems is DaVinci solving and how is that benefiting you?** We use AMC CTI adaptor to support 311 phone calls. So, our call centre staffs can pick up the calls and keep track the lineup time, time to answer to call. It provides management an insight the performance of the call centre. ### 13. Great solution to increasing call centre efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about DaVinci?** Auto-tracking of phone calls, click-to-dial functionality, multiple profiles, creation of phone phrase prompts. **What do you dislike about DaVinci?** Screen-popping when in the middle of a case or email. **Recommendations to others considering DaVinci:** Ask for Vamshi to give you a demo. He's been a great help in getting us off the ground! **What problems is DaVinci solving and how is that benefiting you?** Every call is related to a Contact or Opportunity, rather than having to manually create the activity. ### 14. Recent DaVinci upgrad, very happy customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about DaVinci?** Great support and always available and ready to work with us **What do you dislike about DaVinci?** we should more of their product functionality and others product **What problems is DaVinci solving and how is that benefiting you?** It’s helps our user to automate the telephony functionality and they improve the calling - [View DaVinci pricing details and edition comparison](https://www.g2.com/products/amc-technology-l-l-c-davinci/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+03%3A58%3A00+-0500&secure%5Bsession_id%5D=df7d82df-cf18-4aae-a0d2-f8d4b5339db2&secure%5Btoken%5D=a28a1cc87fb8d81ba630c2eb9b4dff6131c2f98c2a85b2ebe99d0a059238a7b2&format=llm_user) ## DaVinci Features **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Workforce Management** - Call Monitoring - Performance Evaluation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking ## Top DaVinci Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,054 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,580 reviews)