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Best Experience Management Software for Medium-Sized Businesses - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Experience Management category.

In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Medium-Sized Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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31 Listings in Experience Management Available
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Helpful
    1
    Insights
    1
    Insights Analysis
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Improvement Needed
    1
    Inefficiency
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Customer Effort Score (CES)
    Average: 8.2
    8.4
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.6
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    789 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Helpful
1
Insights
1
Insights Analysis
1
Cons
Delay Issues
1
Delays
1
Improvement Needed
1
Inefficiency
1
Learning Curve
1
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.3
Customer Effort Score (CES)
Average: 8.2
8.4
Customer Satisfaction (CSAT) Score
Average: 8.6
8.6
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
857 Twitter followers
LinkedIn® Page
www.linkedin.com
789 employees on LinkedIn®
(50)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at £99.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feefo is about more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your cust

    Users
    No information available
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 46% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Feefo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    22
    Helpful
    18
    Ease of Use
    15
    Review Management
    8
    Customer Feedback
    7
    Cons
    Limited Customization
    4
    Layout Issues
    3
    Not User-Friendly
    3
    Poor Interface Design
    3
    Poor Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Feefo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Customer Effort Score (CES)
    Average: 8.2
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.1
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Feefo
    Year Founded
    2010
    HQ Location
    Petersfield, United Kingdom
    Twitter
    @Feefo_Official
    6,425 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    154 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feefo is about more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your cust

Users
No information available
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 46% Small-Business
  • 46% Mid-Market
Feefo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
22
Helpful
18
Ease of Use
15
Review Management
8
Customer Feedback
7
Cons
Limited Customization
4
Layout Issues
3
Not User-Friendly
3
Poor Interface Design
3
Poor Reporting
3
Feefo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
7.9
Customer Effort Score (CES)
Average: 8.2
9.0
Customer Satisfaction (CSAT) Score
Average: 8.6
9.1
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Feefo
Year Founded
2010
HQ Location
Petersfield, United Kingdom
Twitter
@Feefo_Official
6,425 Twitter followers
LinkedIn® Page
www.linkedin.com
154 employees on LinkedIn®

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(113)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

    Users
    No information available
    Industries
    • Retail
    • Hospital & Health Care
    Market Segment
    • 64% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Alida Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Customer Support
    11
    Intuitive
    11
    Helpful
    10
    User Interface
    7
    Cons
    Survey Limitations
    8
    Limitations
    4
    Difficult Reporting
    3
    Improvement Needed
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alida features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Customer Effort Score (CES)
    Average: 8.2
    8.6
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.8
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Alida
    Company Website
    Year Founded
    2000
    HQ Location
    Toronto, Canada
    Twitter
    @Alida
    162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    413 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

Users
No information available
Industries
  • Retail
  • Hospital & Health Care
Market Segment
  • 64% Enterprise
  • 27% Mid-Market
Alida Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Customer Support
11
Intuitive
11
Helpful
10
User Interface
7
Cons
Survey Limitations
8
Limitations
4
Difficult Reporting
3
Improvement Needed
3
Limited Customization
3
Alida features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.2
Customer Effort Score (CES)
Average: 8.2
8.6
Customer Satisfaction (CSAT) Score
Average: 8.6
8.8
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Alida
Company Website
Year Founded
2000
HQ Location
Toronto, Canada
Twitter
@Alida
162 Twitter followers
LinkedIn® Page
www.linkedin.com
413 employees on LinkedIn®
(2,012)4.4 out of 5
14th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SurveySparrow is a survey platform with features such as video surveys, conversational forms, and share surveys, designed to make surveys more engaging and interactive.
    • Users like the platform's flexibility, the variety of question types, the ability to customize surveys, and the excellent customer support, as well as the integration with other tools and the robust reporting options.
    • Users experienced issues with scalability for large volumes of responses, limitations in trial versions, gaps in integration with other platforms, restrictions in style modifications, and problems with internet connection for participants.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SurveySparrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    105
    Features
    51
    Intuitive
    47
    Helpful
    45
    User Experience
    44
    Cons
    Expensive
    37
    Limitations
    31
    Missing Features
    27
    Limited Customization
    21
    Limited Features
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Customer Effort Score (CES)
    Average: 8.2
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.8
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    423 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SurveySparrow is a survey platform with features such as video surveys, conversational forms, and share surveys, designed to make surveys more engaging and interactive.
  • Users like the platform's flexibility, the variety of question types, the ability to customize surveys, and the excellent customer support, as well as the integration with other tools and the robust reporting options.
  • Users experienced issues with scalability for large volumes of responses, limitations in trial versions, gaps in integration with other platforms, restrictions in style modifications, and problems with internet connection for participants.
SurveySparrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
Features
51
Intuitive
47
Helpful
45
User Experience
44
Cons
Expensive
37
Limitations
31
Missing Features
27
Limited Customization
21
Limited Features
19
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.8
Customer Effort Score (CES)
Average: 8.2
9.0
Customer Satisfaction (CSAT) Score
Average: 8.6
8.8
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
897 Twitter followers
LinkedIn® Page
www.linkedin.com
423 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

    Users
    No information available
    Industries
    • Financial Services
    • Sports
    Market Segment
    • 76% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • dropthought Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Helpful
    10
    Customer Support
    8
    Easy Integrations
    7
    Feedback Management
    7
    Cons
    Survey Issues
    6
    Survey Limitations
    4
    Limited Customization
    3
    Limitations
    2
    Navigation Difficulty
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • dropthought features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Customer Effort Score (CES)
    Average: 8.2
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.5
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Santa Clara, California
    Twitter
    @dropthought
    225 Twitter followers
    LinkedIn® Page
    linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

Users
No information available
Industries
  • Financial Services
  • Sports
Market Segment
  • 76% Mid-Market
  • 17% Small-Business
dropthought Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Helpful
10
Customer Support
8
Easy Integrations
7
Feedback Management
7
Cons
Survey Issues
6
Survey Limitations
4
Limited Customization
3
Limitations
2
Navigation Difficulty
2
dropthought features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.7
Customer Effort Score (CES)
Average: 8.2
8.7
Customer Satisfaction (CSAT) Score
Average: 8.6
8.5
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Year Founded
2011
HQ Location
Santa Clara, California
Twitter
@dropthought
225 Twitter followers
LinkedIn® Page
linkedin.com
81 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    5
    Helpful
    5
    Data Management
    3
    Ease of Use
    3
    Cons
    Filtering Issues
    3
    AI Limitations
    2
    Difficult Reporting
    2
    Expensive
    2
    Limitations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Customer Effort Score (CES)
    Average: 8.2
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.5
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,916 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    745 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
5
Helpful
5
Data Management
3
Ease of Use
3
Cons
Filtering Issues
3
AI Limitations
2
Difficult Reporting
2
Expensive
2
Limitations
2
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.0
Customer Effort Score (CES)
Average: 8.2
8.9
Customer Satisfaction (CSAT) Score
Average: 8.6
9.5
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,916 Twitter followers
LinkedIn® Page
www.linkedin.com
745 employees on LinkedIn®
Phone
905-542-9001
(384)4.6 out of 5
12th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Custify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    96
    Customer Support
    45
    Automation
    42
    Centralized Information
    40
    Integrations
    38
    Cons
    Missing Features
    16
    Steep Learning Curve
    15
    Email Functionality
    14
    Not Intuitive
    14
    Limited Customization
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Custify features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Customer Effort Score (CES)
    Average: 8.2
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    10.0
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Custify
    Year Founded
    2017
    HQ Location
    Bucharest, Romania
    Twitter
    @CustifySRL
    639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 29% Mid-Market
Custify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
96
Customer Support
45
Automation
42
Centralized Information
40
Integrations
38
Cons
Missing Features
16
Steep Learning Curve
15
Email Functionality
14
Not Intuitive
14
Limited Customization
11
Custify features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
10.0
Customer Effort Score (CES)
Average: 8.2
9.2
Customer Satisfaction (CSAT) Score
Average: 8.6
10.0
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Custify
Year Founded
2017
HQ Location
Bucharest, Romania
Twitter
@CustifySRL
639 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
(168)4.7 out of 5
5th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Store manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 35% Enterprise
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate is a customer feedback platform that provides businesses with insights into customer sentiments and areas of improvement.
    • Reviewers frequently mention the ease of use, the detailed insights provided, the ability to self-serve and create reports, and the supportive and responsive team at Resonate.
    • Users mentioned issues such as difficulty in updating contact details, discrepancies in data, the time-consuming nature of the platform, and the lack of detailed information in certain areas.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Helpful
    62
    Feedback Management
    48
    Customer Feedback
    37
    Customer Support
    29
    Cons
    Survey Issues
    20
    Inadequate Feedback
    17
    Reporting Issues
    12
    Scoring System Issues
    12
    Poor Understanding
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Resonate CX features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Customer Effort Score (CES)
    Average: 8.2
    9.1
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.4
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Store manager
Industries
  • Retail
  • Education Management
Market Segment
  • 35% Enterprise
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate is a customer feedback platform that provides businesses with insights into customer sentiments and areas of improvement.
  • Reviewers frequently mention the ease of use, the detailed insights provided, the ability to self-serve and create reports, and the supportive and responsive team at Resonate.
  • Users mentioned issues such as difficulty in updating contact details, discrepancies in data, the time-consuming nature of the platform, and the lack of detailed information in certain areas.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Helpful
62
Feedback Management
48
Customer Feedback
37
Customer Support
29
Cons
Survey Issues
20
Inadequate Feedback
17
Reporting Issues
12
Scoring System Issues
12
Poor Understanding
10
Resonate CX features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
8.9
Customer Effort Score (CES)
Average: 8.2
9.1
Customer Satisfaction (CSAT) Score
Average: 8.6
9.4
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
224 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
(1,017)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligenc

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    93
    Positive Experience
    74
    Customer Support
    64
    Customization
    64
    Cons
    Learning Curve
    67
    Limitations
    64
    Integration Issues
    54
    Missing Features
    52
    Lack of Integration
    42
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Totango features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Customer Effort Score (CES)
    Average: 8.2
    8.2
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    Redwood City, CA
    Twitter
    @Totango
    7,529 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligenc

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 23% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
93
Positive Experience
74
Customer Support
64
Customization
64
Cons
Learning Curve
67
Limitations
64
Integration Issues
54
Missing Features
52
Lack of Integration
42
Totango features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
7.8
Customer Effort Score (CES)
Average: 8.2
8.2
Customer Satisfaction (CSAT) Score
Average: 8.6
8.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,529 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
(188)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$315.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

    Users
    No information available
    Industries
    • Education Management
    • Higher Education
    Market Segment
    • 37% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Alchemer EFM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Automation
    1
    Customer Support
    1
    Customization
    1
    Data Quality
    1
    Cons
    Limitations
    2
    Improvement Needed
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alchemer EFM features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Customer Effort Score (CES)
    Average: 8.2
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.3
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Alchemer
    Company Website
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    186 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

Users
No information available
Industries
  • Education Management
  • Higher Education
Market Segment
  • 37% Mid-Market
  • 34% Small-Business
Alchemer EFM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Automation
1
Customer Support
1
Customization
1
Data Quality
1
Cons
Limitations
2
Improvement Needed
1
Limited Customization
1
Alchemer EFM features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.3
Customer Effort Score (CES)
Average: 8.2
9.0
Customer Satisfaction (CSAT) Score
Average: 8.6
9.3
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,249 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutti

    Users
    No information available
    Industries
    • Telecommunications
    • Pharmaceuticals
    Market Segment
    • 59% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Staffino Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customization
    3
    Customer Feedback
    2
    Customer Focus
    2
    Customizability
    2
    Helpful
    2
    Cons
    Data Management
    1
    Delayed Services
    1
    Difficult Reporting
    1
    Improvement Needed
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Staffino features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Customer Effort Score (CES)
    Average: 8.2
    9.1
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Staffino
    Year Founded
    2014
    HQ Location
    Bratislava, Bratislava
    Twitter
    @staffinoapp
    212 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutti

Users
No information available
Industries
  • Telecommunications
  • Pharmaceuticals
Market Segment
  • 59% Mid-Market
  • 28% Enterprise
Staffino Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customization
3
Customer Feedback
2
Customer Focus
2
Customizability
2
Helpful
2
Cons
Data Management
1
Delayed Services
1
Difficult Reporting
1
Improvement Needed
1
Limited Customization
1
Staffino features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.0
Customer Effort Score (CES)
Average: 8.2
9.1
Customer Satisfaction (CSAT) Score
Average: 8.6
9.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Staffino
Year Founded
2014
HQ Location
Bratislava, Bratislava
Twitter
@staffinoapp
212 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG

    Users
    • District Manager
    Industries
    • Retail
    • Restaurants
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SMG - Service Management Group Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Focus
    3
    Helpful
    2
    Insights Generation
    2
    Centralized Reviews
    1
    Customer Insights
    1
    Cons
    Delay Issues
    1
    Time-Consumption
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SMG - Service Management Group features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Customer Effort Score (CES)
    Average: 8.2
    9.4
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1991
    HQ Location
    Remote-First Organization , US
    LinkedIn® Page
    www.linkedin.com
    517 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG

Users
  • District Manager
Industries
  • Retail
  • Restaurants
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
SMG - Service Management Group Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Focus
3
Helpful
2
Insights Generation
2
Centralized Reviews
1
Customer Insights
1
Cons
Delay Issues
1
Time-Consumption
1
SMG - Service Management Group features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.8
Customer Effort Score (CES)
Average: 8.2
9.4
Customer Satisfaction (CSAT) Score
Average: 8.6
9.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Year Founded
1991
HQ Location
Remote-First Organization , US
LinkedIn® Page
www.linkedin.com
517 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se

    Users
    No information available
    Industries
    • Automotive
    • Consumer Goods
    Market Segment
    • 54% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Emplifi Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    CRM Integration
    1
    Customer Feedback
    1
    Customer Support
    1
    Features
    1
    Cons
    AI Limitations
    1
    Delayed Services
    1
    Issue Resolution
    1
    Learning Curve
    1
    Quality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Emplifi Service Cloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Customer Effort Score (CES)
    Average: 8.2
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.0
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se

Users
No information available
Industries
  • Automotive
  • Consumer Goods
Market Segment
  • 54% Enterprise
  • 33% Mid-Market
Emplifi Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
CRM Integration
1
Customer Feedback
1
Customer Support
1
Features
1
Cons
AI Limitations
1
Delayed Services
1
Issue Resolution
1
Learning Curve
1
Quality Issues
1
Emplifi Service Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.1
Customer Effort Score (CES)
Average: 8.2
8.9
Customer Satisfaction (CSAT) Score
Average: 8.6
9.0
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
641 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

    Users
    No information available
    Industries
    • Food & Beverages
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CustomerGauge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Helpful
    1
    Cons
    Account Management
    1
    Contact Management
    1
    Lack of Information
    1
    Limited Customization
    1
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CustomerGauge features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Customer Effort Score (CES)
    Average: 8.2
    8.3
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    10.0
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    Amsterdam
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

Users
No information available
Industries
  • Food & Beverages
  • Computer Software
Market Segment
  • 43% Enterprise
  • 38% Mid-Market
CustomerGauge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Helpful
1
Cons
Account Management
1
Contact Management
1
Lack of Information
1
Limited Customization
1
Limited Functionality
1
CustomerGauge features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.3
Customer Effort Score (CES)
Average: 8.2
8.3
Customer Satisfaction (CSAT) Score
Average: 8.6
10.0
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Company Website
Year Founded
2007
HQ Location
Amsterdam
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clientshare has built the world’s leading Business Reviews platform. Used by 1 in 2 of the FTSE 100, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract Catering and IT to improve reten

    Users
    No information available
    Industries
    • Facilities Services
    • Staffing and Recruiting
    Market Segment
    • 39% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Clientshare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    3
    Engagement
    2
    Centralized Reviews
    1
    Customer Focus
    1
    Customization
    1
    Cons
    Review Management
    2
    Scoring System Issues
    2
    Improvement Needed
    1
    Notification Issues
    1
    Required Training
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Clientshare features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Customer Effort Score (CES)
    Average: 8.2
    9.1
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    London
    Twitter
    @myclientshare
    542 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clientshare has built the world’s leading Business Reviews platform. Used by 1 in 2 of the FTSE 100, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract Catering and IT to improve reten

Users
No information available
Industries
  • Facilities Services
  • Staffing and Recruiting
Market Segment
  • 39% Mid-Market
  • 38% Enterprise
Clientshare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
3
Engagement
2
Centralized Reviews
1
Customer Focus
1
Customization
1
Cons
Review Management
2
Scoring System Issues
2
Improvement Needed
1
Notification Issues
1
Required Training
1
Clientshare features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.9
Customer Effort Score (CES)
Average: 8.2
9.1
Customer Satisfaction (CSAT) Score
Average: 8.6
8.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Year Founded
2016
HQ Location
London
Twitter
@myclientshare
542 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®